Very surprised by the unfriendly and unhelpful staff. Booked for a week on a business trip. Day 2 we wanted to sit at the hotel bar and have a drink before turning in after a long day at work. The bartender was rude, and completely ignored my friend when he attempted to order a beer. We wanted to pay for the drinks when served, and all 3 of us put Euros on the bar to pay separately. The bartender took the largest denomination bill, and charged all 3 drinks to one person, and then tried to play it off like he didn't understand what we wanted. On day 3 I came back to find my showerhead completely broken off the hose and sitting on the shower floor. I went down to the desk, and waited my turn to approach. The receptionist just stared at me for about 3 minutes, and then reluctantly told me she's have to move me to a new room. Not sure if she thought I was just turning the broken piece into the front desk? She took a bit of time, and gave me another room. Now these rooms are small, and spare, and not very new, but I'm really not that picky. This room clearly was not the same as the room I had previously checked in to. Then, for about the 4th time, my internet would not work. I had to go back down to the desk, wait in line behind 5 more people and request new log in credentials. Got the same woman who looked at me like I was being unreasonable or demanding or something..not sure what.
We've also had trouble all week getting cabs an have been late to appointments every day. These seem like minor things but I have to say right now, I'm in a very bad mood because of the way I have been made to feel as a guest from another country here in Germany. Very surprised and very disappointed.
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