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“Unacceptable Service”
Review of Hans im Gluck

Hans im Gluck
Ranked #219 of 3,836 Restaurants in Munich
Certificate of Excellence
Price range: US$8 - US$29
Cuisines: American
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Restaurant details
Good for: Bar Scene
Dining options: Dinner, After-hours, Lunch, Reservations
Reviewed 26 April 2014

We came to this place because it looked like a modern, creative burger joint with a bustling atmosphere. We sat down and were ignored completely by the staff for at least five minutes. It seemed like every time we tried to get the attention of the staff, they simply held up the "one-minute" finger and never got back to us. A friend of mine spent a good seven minutes trying to track down someone to bring him his water that he already ordered. The staff was uncaring and always seemed like they were annoyed with something. When the food finally came, we were underwhelmed. I got the avocado burger, and it was unspectacular. The meat was not very good, although the bun and the guacamole spread were tasty. It was a forgettable meal with unforgettably bad service. I could tell that others in the restaurant were displeased with the service they were receiving as well. Overall, a poor experience. Do not go here.

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1  Thank Zack C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Reviews (385)
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104 - 108 of 385 reviews

Reviewed 11 February 2014

We just moved to Munich from Australia and heard about this "hip" place from friends [Geotheplatz].
So we tried 4 times to get a seat and had very bad a experience all attempts.

1) We walked in on a Tuesday around lunch time and got told that we cannot come in without a reservation. Fair enough, but the way we got "told off" was unacceptable.

2) So we tried again a week later and even called the restaurant the day before. The gentleman ensured us that we should not make a reservation. So we walked in and got rejected at the door again, because they had no table available. REALLY?

3) We did not give up because we wanted to try it so we tried again. This time we had luck but the service was so bad that we did not even wanted to stay. You do not seat your guest next to the door when its -5°C and the restaurant is empty? Arrogance and bad service! You work in the service industry so your performance will influence the revenue and loyalty of your guests?!

4) We tried a last time yesterday because we had visitors and we really wanted to try it, so we made a reservation online for lunch and walked towards the restaurant around 14.00 AND ... closed due to a technical defect. No message, no notification on the website... That was it. Sorry guys you should fix up some things especially service quality!

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Thank vanBerlijn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 2 February 2014

The place is just great! The restaurant is cozy and comfortable with wooden furniture and tree logs as decoration. It seems you are having dinner in an enchanted forest :)
The food is also good and tasty, the burgers selection is quite broad. For vegan friends, here you can also find vegan burger....!!
The waiters were friendly, polite and nice. Fast service......SUGGESTED!!!!

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Thank Elebereth
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 5 January 2014

By chance my boyfriend and I decided to go here for dinner because we were excited to see that the place specialized in burgers. We are something of burger connoisseurs and thus we wanted to see how this place measured up to some of the other great burgers we've had in the past. Upon entering we were told, by a somewhat abrasive barkeep, that we had to be seated at the bar because we didn't have a reservation. After scanning the menu of assorted burgers we decided on the cheese burger with a red pepper sauce and a Western cheese burger with barbecue sauce and fried onions on it. The burgers are served on large sourdough buns which practically swallowed the actual burger. We bit into our burgers to discover it would not be love but loathe at first bite. The grade of meat was no better than McDonald's meat, seemed frozen not fresh and had a slightly chewy texture. We also realized this was no real burger place when we recalled that they didn't ask us how we wanted our meat cooked. These burgers turned out to be forgettable for the taste, the price, and what we experienced as subpar service. The fries served with avocado dipping sauce was the only redeemable thing about this place. Seems like Hans Im Gluck spent too much time worrying about the style of the restaurant and not enough time worrying about the quality of their burgers which is rather important for a place that only sells burgers.

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1  Thank Nicole S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 4 January 2014

Great food, friendly and very helpful staff. Many different sauces and 'extras'. Reservation recommended, especially in the evening. Not expensive - great value for money.

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Thank David011158
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

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