Initially we had booked into the Rivoli down the street, however when we arrived we had to walk through a building site to get there. (There was NO mention of this when the booking was made). The smell of smoke from the builders downstairs was overpowering. The room was ok for a budget hotel room and seemed clean enough. However, we could not cope with the smell of smoke and went to the Ambiance Rivoli (the partner hotel) to complain. The receptionist was less than friendly or accommodating and banged her way around the front desk in anger and frustration raising her eye brows and shaking her head. We made our way again through the building site to check our new allocated rooms on the 6th floor. The smell of the smoke and dust from the builders downstairs continued to be overpowering (especially with health conditions in the lungs).
We returned to the desk and were prepared to find alternative accommodation as this was NOT as advertised. After much banging around and more disgusted behaviour the receptionist spoke to the manager who gave us a room in the Ambiance Rivoli. The room was what we would have expected the first time. A no frills accommodation. The rest of the staff were helpful and pleasant throughout the rest of our stay. The staff member who served us on the first day was supposed to be the face of the hotel as she was out first contact. She was rude and had no understanding of customer service or controlling her behaviour.
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- Also Known As:
- Ambiance Rivoli Munich
- Ambiance Rivoli Hotel Munich
- Clarion Munich