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“Front desk service - not a good start!” 3 of 5 bubbles
Review of Ambiance Rivoli

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Ambiance Rivoli
Ranked #115 of 381 Hotels in Munich
Perth, Australia
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“Front desk service - not a good start!”
3 of 5 bubbles Reviewed 11 January 2014

Initially we had booked into the Rivoli down the street, however when we arrived we had to walk through a building site to get there. (There was NO mention of this when the booking was made). The smell of smoke from the builders downstairs was overpowering. The room was ok for a budget hotel room and seemed clean enough. However, we could not cope with the smell of smoke and went to the Ambiance Rivoli (the partner hotel) to complain. The receptionist was less than friendly or accommodating and banged her way around the front desk in anger and frustration raising her eye brows and shaking her head. We made our way again through the building site to check our new allocated rooms on the 6th floor. The smell of the smoke and dust from the builders downstairs continued to be overpowering (especially with health conditions in the lungs).
We returned to the desk and were prepared to find alternative accommodation as this was NOT as advertised. After much banging around and more disgusted behaviour the receptionist spoke to the manager who gave us a room in the Ambiance Rivoli. The room was what we would have expected the first time. A no frills accommodation. The rest of the staff were helpful and pleasant throughout the rest of our stay. The staff member who served us on the first day was supposed to be the face of the hotel as she was out first contact. She was rude and had no understanding of customer service or controlling her behaviour.

  • Stayed January 2014
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
1 Thank Irene L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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331 reviews from our community

Traveller rating
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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (21)
Date | Rating
  • Dutch first
  • English first
  • Finnish first
  • French first
  • German first
  • Greek first
  • Italian first
  • Japanese first
  • Polish first
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English first
Istanbul
Level Contributor
18 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
4 of 5 bubbles Reviewed 27 December 2013

we were very happy with the room and the location of the hotel(only a few steps away from the subway). the rooms are comfortable and clean and well equipped and also soundproof so that you dont hear anything from other rooms at all.. The staff especially the ones at the reception were very friendly and willing to help. It was great to have safe parking facility at a reasonable price. the breakfast was rich and they serve it until 11am, which is very convenient. We would definitely go for it in case we visit Munich again.

  • Stayed December 2013, travelled with family
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank H K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Doncaster, United Kingdom
Level Contributor
7 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 bubbles Reviewed 17 December 2013

Stayed here for 4 nights. Rooms are reasonable with nice bathrooms, be aware there are no tea/coffee making facilities in the rooms. We requested a quiet room and inevitably got one facing the main road! Breakfast is of a decent standard but the dining room is far too small and they struggle to cope with seating guests. The bar area is also very small and they managed to run out of draft beer for 2 days, in Munich of all places! one evening there was a drunk asleep at the bar and staff just left him there, not a great advert for the place!! The local area has little to offer but public transport is close at hand and central Munich is only about 10 minutes away.The last 4* I stayed at in Germany was a Marriott in Bremen, this hotel in my opinion is NOT 4*! Would I stay here again? probably not!!

  • Stayed December 2013, travelled as a couple
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank colin L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Finland
Level Contributor
59 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
4 of 5 bubbles Reviewed 12 December 2013

If you look from the map, this hotel might seem a little off from the city center (Marieplatz), but honestly it's less than 15 minutes away. Subway is only 4-5 stops away and when you walk up to the street from Harris station, this hotel is honestly 1 minute walk away.

We had a great welcome at check-in after a delayed travel. Receptionist welcomed us nicely and we also were offered a free glass of sparkling wine (maybe a Friday treat only?). Our room had been upgraded to a bigger one with bath tub. Room was spacious, nice and clean. Good start :-)

Breakfast was very nice. It's basic in the end, but selection is good between quality products, some "homemade" stuff too, also a chance to squeeze your own fresh orange juice (though the normal orange juice isn't automat stuff either). Looking at the people at breakfast, all age groups and family formats were present. In our opionion this hotel could very well be more popular around 30-40 years olds too looking for a place to stay for city holiday: it's good value for price, easy to reach and nice quality all around. For example, sleep quality, we had 4th floor room facing the inner yard. We never heard a noise in the room.

Two minor flaws though. The bathtub we had wasn't all clean. If the "airbath" was used, some dirt came through the bottom holes. That was nasty, but if the system wasn't used, it was ok. Still, maybe a little attention wouldn't hurt. Secondly, on our check-out day, we had to leave before breakfast. We asked and were promised "a lunch box", but the info never went through. However, we were served improptu a coffee, yogurt and fruits, just what we needed, so no problem.

Well recommended!

Room Tip: Room facing inner yard should have less of street noise = completely quiet.
See more room tips
  • Stayed December 2013, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank Palmu
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
London
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 bubbles Reviewed 9 November 2013 via mobile

Located within easy walking distance of Harris u-bahn underground station and only a few minutes from the city centre. This hotel is clean, modern and offers a great choice for breakfast. The rooms are spacious and air conditioned and the ensuite clean and with good quality fittings. The only suggestion I could make for improvement would be to add a bean to cup machine for coffee to the breakfast, not that there was anything wrong with the filter coffee provided. The staff were very friendly offering up a WiFi code that worked flawlessly throughout our stay. The trip was a special birthday treat for one member of our party and the hotel made the stay even more special with a personal letter and hand delivered gift on arrival. Would recommend to others and would stay here again. A real find and a great base to explore Munich.

Stayed November 2013, travelled as a couple
Helpful?
2 Thank RavenTouring
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ampthill
Level Contributor
10 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
5 of 5 bubbles Reviewed 9 October 2013

The staff at this hotel are amazing. I left my valuable watch by accident in my hotel room and it was found by the hotel staff and posted to me in the UK. They would not accept money for this. It makes you realise there are genuinely lovely people out there, and in particular at this hotel.
The room was great, the hotel was handy for transport links and I cannot believe it was not more expensive. It was fine to be able to check in early and check out late, and all my questions about wifi and directions were answered quickly.
Great hotel!

  • Stayed September 2013, travelled on business
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank SeedsOfAmpthill
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Zurich, Switzerland
Level Contributor
9 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
4 of 5 bubbles Reviewed 29 September 2013

This was a very pleasant surprise on a business trip: a nice, clean Hotel room, decent size, that didn't cost the earth during Oktoberfest season. Next subway stop within spitting distance. Great, quiet night of sleep. Nice Thai Restaurant on premise. Unfortunately, we didn't have time to try the Hamam. Staff was 'Bavarian-polite', which is perfect when you are Bavarian (I am) but can come across as a little court for everyone else.

  • Stayed September 2013, travelled on business
    • 5 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
1 Thank J M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Ambiance Rivoli

Property: Ambiance Rivoli
Address: Albert-Rosshaupter-Str. 22, 81369 Munich, Bavaria, Germany
Region: Germany > Bavaria > Upper Bavaria > Munich
Amenities:
Bar / Lounge Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Suites
Hotel Style:
#50 Family Hotel in Munich
#61 Luxury Hotel in Munich
#74 Romantic Hotel in Munich
Price Range (Based on Average Rates): £
Hotel Class:4 star — Ambiance Rivoli 4*
Number of rooms: 67
Reservation Options:
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Also Known As:
Ambiance Rivoli Munich
Ambiance Rivoli Hotel Munich
Clarion Munich

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