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“A major disappointment”
Review of Hilton Munich Park

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Hilton Munich Park
Ranked #57 of 387 Hotels in Munich
Certificate of Excellence
GreenLeadersSilver level
Reviewed 16 August 2014

I had stayed at this property before and always liked it. My latest experience there is likely to be my last. We arrived with another couple only to find the hotel oversold, so while we got rooms, they were not as expected. Our room had a broken makeup mirror and non-working phones; our friends' room had a broken bathroom door and was inundated with unpleasant food smells from the hallway. (They also had ordered a smoking room and a king bed and while both were confirmed, they got two twins and a non-smoking room.) We reported all our problems to the Manager on Duty, who responded with apologies, vouchers for free drinks and free Internet service; she also promised to have all the repairs fixed immediately. Upon our departure three days later, the unpleasant food smells were on our floor -- we discovered some people using a pressure cooker on their balcony at the end of our floor -- the mirror and phones still didn't work, and the same Manager on Duty promised to do better the next time if we came back. It is clear that the hotel is popular with a clientele from countries where cooking on a hotel balcony is acceptable, and the practice is tolerated by the hotel management. Considering what we paid, this was totally unacceptable and frankly, the Manager should have offered us both a considerable discount or a comp on our three nights stay.

Room Tip: Insist on a room overlooking the Englischer Garten.
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  • Stayed: August 2014, travelled as a couple
    • Rooms
    • Cleanliness
    • Service
1  Thank Reto2010
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Pavol U, Operation Coordinator at Hilton Munich Park, responded to this reviewResponded 21 August 2014

Thank you for your feedback. Please accept my apologies for the inconvenience during your stay. Certain we are striving for continuous customer service improvement. Despite of your concerns we would like to welcome you back soon.

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776 - 782 of 2,045 reviews

Reviewed 12 August 2014

Enjoyed the walk through the park to and from the Munich sites but the hotel was just so so. Reception was always busy so you waited in line to check in and for any other matters. Concierge service was helpful. The use of the executive suite was the saving grace although staff there, as in the rest of the hotel, did their job but were not particularly friendly. Room was Ok with a view of the park but the bed was a little hard. We didn't mind the 20+ minute walk through the park and to the old town or other venues and rather enjoyed going through the park different times of the day. There is a nearby tram which we didn't use. Not a bad hotel but nothing to get excited about.

Room Tip: Ask for a room on the park side and with the executive lounge access for internet.
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  • Stayed: August 2014, travelled as a couple
    • Sleep Quality
    • Cleanliness
    • Service
Thank lesliebauman
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Pavol U, Operation Coordinator at Hilton Munich Park, responded to this reviewResponded 21 August 2014

Thank you very much for your feedback. I will pass your comments to my team. I hope to welcome you back soon.

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Reviewed 11 August 2014

We rented 3 rooms for our extended family at this hotel in August of 2014. It was right next to a beautiful park and well within walking distance to the old downtown area of Munich. The staff was very helpful and recommended some wonderful restaurants. The club room, while a bit small, served a nice breakfast and a reasonable selection of drinks during happy hour. Rooms were large, especially for European standards, and no complaints on the comfort, Internet access, or overall quality of the hotel. If we go back to Munich, we would definitely stay there again.

  • Stayed: August 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Hotels & Resorts
Thank davew816
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Pavol U, Operation Coordinator at Hilton Munich Park, responded to this reviewResponded 21 August 2014

Thank you for your feedback. We are glad you enjoyed your stay and hope to accommodate you soon.

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Reviewed 11 August 2014

Stayed in Munich for a couple of nights and were worried about being a bit out of town here but we loved it. The park is right on your doorstep which is great for strolling around, playing on boats or visiting its beer gardens. You can easily get a taxi into town for 10 euro, walk (its 3 kms) or walk across the park to the U bahn. We did all 3 so we felt we really got to know the place and enjoyed it. Rooms were clean and spacious, staff very helpful and it has an excellent gym. The pool is quite small but it didnt really bother us. Would stay here again if back in Munich.

  • Stayed: August 2014, travelled with family
    • Value
    • Sleep Quality
    • Service
Thank Simon P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Pavol U, Pavol Urban at Hilton Munich Park, responded to this reviewResponded 21 August 2014

Thank you for leaving comment on our property. I am glad you enjoyed your stay and our facilities. I trust to accommodate you again soon at Hilton Munich Park.

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Reviewed 10 August 2014

Stayed here for one night before moving on to the Bavarian Alps. The hotel is a typical Hilton; clean, minimalist, contemporary, if a little business like. The room was lovely; cool, quiet and with a good mattress and pillows. No in room Wifi, unless you paid, but free Wifi in reception. We didn't have breakfast as it seemed extortionate. A bit out of town, but next to the English Gardens, which were lovely for an early morning wander.

Stayed: August 2014, travelled with family
Thank d30hjg
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Pavol U, Operation Coordinator at Hilton Munich Park, responded to this reviewResponded 21 August 2014

Thank you for your feedback and I am glad to read you enjoyed your stay very much. I hope to accommodate you soon and looking forward to your next visit.

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Reviewed 10 August 2014

The rooms are nicely refurbished, the location is quiet and central, beautiful view to the English Garden. The service team is very friendly, accommodating and supportive. Great management - very professional.

  • Stayed: July 2014, travelled as a couple
    • Value
    • Sleep Quality
    • Service
2  Thank zyklade
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Pavol U, Operation Coordinator at Hilton Munich Park, responded to this reviewResponded 21 August 2014

Thank you for your feedback. I am delighted to read that you had a lovely time and you were satisfied with our service.
I trust to welcome you back on your next journey to Munich.

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Reviewed 5 August 2014 via mobile

We loved the hotel location as we are in love with parks. It was refreshing to walk in the huge park and saw many cyclists, all ages and both genders, riding their bikes, some dressed like a bike racer, some with suits and dresses, and some in a family outing with kids. We saw much leisure and love along the way walking through the park.

  • Stayed: July 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
1  Thank James C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Pavol U, Operation Coordinator at Hilton Munich Park, responded to this reviewResponded 21 August 2014

Thank you for your positive feedback and we are glad you enjoyed the location. We trust to welcome you back soon.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hilton Munich Park

Address: Am Tucherpark 7, 80538 Munich, Bavaria, Germany
Phone Number:
Region: Germany > Bavaria > Upper Bavaria > Munich
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Green Hotel in Munich
#9 Spa Hotel in Munich
#31 Luxury Hotel in Munich
#40 Business Hotel in Munich
#66 Romantic Hotel in Munich
#75 Family Hotel in Munich
Price Range: £107 - £291 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Hilton Munich Park 5*
Number of rooms: 484
Official Description (provided by the hotel):
Located only minutes from the Englischer Garten, the Hilton Munich Park hotel is a peaceful retreat in the city, located 15 minutes from the city center and 30 minutes from Munich airport. Many famous sights like the BMW museum, the Olympiapark and the Allianz Arena are just a short drive away. Unwind in this stylish Munich hotel and enjoy a new level of comfort and contemporary design. Every space has been designed to the highest standard, reflecting a fresh and modern, yet elegant look. Choose your own taste sensation in the Tivoli restaurant and take in the majestic views of the Eisbach River. Make use of the hotel's extensive leisure facilities to help you relax and rejuvenate. A fully equipped fitness center with a range of cardiovascular and resistance machines, an indoor pool (open to families with children daily until 7 pm) as well as a sauna and steam room give you the freedom to choose how you would like to unwind. The spa area offers a great variety of massage and beauty treatments as well as personal training and physiotherapy. Each guestroom is decorated in a modern style with sliding patio doors, opening on to a private balcony. For a touch of luxury, step up to an Executive Room or Suite, for exclusive access to the Executive Lounge offering complimentary breakfast and refreshments. Choose the Salon Marco Polo room on the 15th floor for stunning panoramic views of the city and the Alps. The charming roof terrace also sets a stunning backdrop for special occasions and evening events. ... more   less 
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Also Known As:
Hilton Park Munich Hotel Munich
Hilton International Munich
Hilton Munich
Munich Hilton

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