For consumers expecting USA type size and amenities finding the right hotel in Europe is a crap shoot. So what do you do, you opt for US chains. Well the Hilton Munich City Center is full of contradictions that are hard to comprehend.
The rates are ok and competitive, the lobby is very nice, ample clean and comfortable, the elevators are also nice and big for Europe. The hallways and the rooms is where it gets difficult.
The hallways (2nd floor) has a color pallet of neutral sand like colors. The carpet looks cheap and the lighting is balanced to white blue/cold making the already bland colors seem even more stale. Its not dark by any means, but compared to the lobby is way off.
Our room is ok in size, bed was ok and bathroom was ok in size too for Europe. However, the carpet was stained and dirty. Dirty enough to be noticed and almost giving an eeugh reaction. The tiles in the bathtub needed repair and a good cleaning in the grouts. The toilet paper rolls fell 3 times while I was there since the holders were busted.
Not perfect as it was, I can still live with that. However one of my biggest gripes is with the dichotomy of the message. Take the internet service, it was ridiculously expensive 15 Euro per night and resulted in people having to leave their rooms bunch up in the lobby to catch up on work and take turns at the 2 PC's in the lobby. Why should Hilton still charge so much for web service? Here is a suggestion Hilton, why not free.
The other scary situation, 1 bottle of Water .5l (16oz) costs 4 Euro. What! Yes, the web and the water are at premium prices, however the rooms and the hallway do not reflect that. If you want to charge premium prices you need to provide a premium product / experience.
Finally the concierge. We went to inquiry about Neuschwanstein castle, the concierge told is that there be lines and that there may actually be problems securing tickets for a Tuesday. That he had a tour that assured all for almost 300 Euro. Well we took the train to Fussen and the just to the castle and not only did we do it for much less there was no problem. I understand that he wanted to sell the tour, but his tactics bordered on unethical.
So its a mix bag of wannabe premium and ugly with normal. Not bad but not great.
- Official Description (provided by the hotel):
- The Hilton Munich City provides modern accomodation in the heart of Munich, with a direct train link to the aiport and the main station. The shopping mile at the Marienplatz ist just a ten minutes walk away. Business centre, 2 restaurants, café, bar, 24h gym, room service - the hotel offers the full range of services for the business and leisure guest. ... more less
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- Also Known As:
- Hilton Munich City Hotel Munich
- Munich Hilton