Holiday Inn Munich City
I booked 2 double rooms with breakfast for 3 nights from Friday 10th to Monday 13th December 2010, for myself and my wife and also for my wife’s parents. As I had booked via an agent I telephoned the hotel direct and confirmed the reservations and I also requested non-smoking rooms.
On arrival at the hotel I handed a copy of the reservations to the checkin person. However, there was some confusion in relation to whether the rooms were double or twin rooms and I was informed that only twin rooms were available, as the hotel was fully booked. I was very unhappy with this because my reservation was clear that the booking was for 2x double rooms with breakfast and I had phoned ahead to request non smoking rooms. I therefore asked to speak with the manager and the very unhelpful and rude manager, Bianca spoke to me. She informed me that no non-smoking double rooms were available and she was very good at saying “no” and “nein”. Eventually, I agreed to take a smoking room with a double bed and I would come back to her if it was very smoky. The whole situation was very embarrassing as my wife’s parents were with me and they had to take a twin room which is not satisfactory because they have been married for 42 years.
I must say that Bianca was unhelpful and rude and at one stage told me that I had booked smoking rooms when it is clear that I had not and I had also phoned in advance to ensure that non-smoking rooms were reserved as the reservation did not specify smoking or non-smoking.
Bianca did not follow up by phoning me to see if my room was satisfactory and indeed on thenext day when I requested an additional room key she never said anything to me.
I must say that reception in the hotel could do with a bit more organisation also. We also had difficulty in checking out at 8.00 as we had to get a train to the airport and a large amount of people were checking in and staff were unhelpful. I think people checking out should get priority.
On the positive side, I must say that the hotel is very well located in relation to Marienplatz and it is very convenient to the Sbahn S8 from the airport, it being the case that one doesn’t have to leave the underground area in order to access the hotel. The rooms are very clean although a little on the small side and the only thing that might be added is a safe in the room.
There were six of us in all staying at the hotel while celebrating my brotherinlaw’s 40th birthday and the restaurant and bar staff were in the main quite pleasant and helpful and the food was nice if a bit basic and lacking in choice. The buffet breakfast was excellent.
- Official Description (provided by the hotel):
- Welcome to the Holiday Inn Munich - City Centre! Just over a quarter mile from the Deutsches Museum, this hotel in Munich offers comfortable rooms. The S-Bahn Station 'Rosenheimer Platz'is only 55 yards away, just 2 stops from the 'Marienplatz'.Located in a shopping complex, the Holiday Inn Munich - City Centre has air-conditioned rooms with comfortable beds, pillow menu, a spacious desk, free Internet, satellite TV, minibar and and tea/coffee facilities. Please be aware that we are a non-Smoking Hotel! Bavarian and international specialties are served in Restaurant Grat³. Snacks and cocktails are available in the newly renovated open lobby. The front desk is open 24 hours a day. Computers in the business Center in the lobby provide free internet access.Covered parking spaces are available in the public garage in the same building complex(against extra charge. The Munich Central Station can be reached in 10 minutes by S-Bahn, Munich's Airport (Josef-Strauss Airport)in less than 40 minutes. Important Information: Our pool is closed until further notice! ... more less
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- Also Known As:
- Holiday Inn Munich - City Centre Hotel Munich
- Munich Holiday Inn