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“Lovely hotel” 5 of 5 bubbles
Review of Mercure Hotel Munchen Ost-Messe

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Mercure Hotel Munchen Ost-Messe
Ranked #145 of 381 Hotels in Munich
Level Contributor
149 reviews
46 hotel reviews
common_n_hotel_reviews_1bd8 59 helpful votes
“Lovely hotel”
5 of 5 bubbles Reviewed 30 October 2013

We have been to Munich five times and have stayed at this hotel every time. Excellent price and we get an early booking discount.
The rooms are spotlessly clean, beds are comfortable, linen automatically changed every three days, more often on request. There's an in-room safe, TV, telephone. The bathroom is well lit, spotlessly clean and there are complementary toiletries. Free internet in the lobby.
Every member of staff if polite, friendly and helpful and English is widely spoken.
Breakfast is included in the room rate. The buffet is well stocked with a range of hot and cold food, a selection of teas and coffee and juices. The varieties of bread are delicious and always very fresh. The buffet is constantly topped up and staff are very attentive, keeping all surfaces spotlessly clean.
It's in a quiet location out of the city centre, a couple of minutes walk from the bus - service every 20 minutes.
Next time we are in Munich we won't bother shopping around for a hotel, we'll automatically book this one.

  • Stayed October 2013, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
6 Thank Jan C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Michael O, Sales Executive at Mercure Hotel Munchen Ost-Messe, responded to this review, 6 November 2013
Dear Jan C,
Thank you for taking the time to fill out the online survey with such positive feedback! We have shared your comments with our hotel staff, and they join me in thanking you for your kind words. We take pride in our hotel and the services we provide and we are so glad you enjoyed your stay.
We are looking forward to providing you the same pleasant accommodations and service the next time you are in town.
Kind Regards,

Linda Ziegler
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Write a Review

381 reviews from our community

Traveller rating
    85
    193
    77
    18
    8
See reviews for
69
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111
Rating summary
  • Sleep Quality
    4 of 5 bubbles
  • Location
    3 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (9)
Date | Rating
  • Chinese (Traditional) first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Polish first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
Toronto
Level Contributor
14 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
3 of 5 bubbles Reviewed 4 October 2013

Hotel is in a business area, not good for vacationers. The bar tender "Hi" was very nice but the evening manager was very rude to us over something very trivial. Hotel is too far from everything to walk anywhere but there are taxis outside. It'll cost approx 15 euros to get to the city centre. I would not stay here again.

  • Stayed October 2013
    • 3 of 5 bubbles
      Value
    • 2 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank Baconbaby
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Europe
Level Contributor
302 reviews
83 hotel reviews
common_n_hotel_reviews_1bd8 190 helpful votes
5 of 5 bubbles Reviewed 21 September 2013

As my company has company agreements with two other hotels closer to the subsidiary, but one of which is permanently overbooked and the other is awful, I had to look for an alternative in Munich's east. And it is my third or fourth time here and I still like it very much. The rooms are clean, big , with modern interior design, well equipped; the staff is very friendly and competent; parking is available either outside or in the garage; and this hotel has an excellent breakfast, really good coffee (despite the fact that it comes from a WMF machine); I had a huge LED TV in my room (approx. 50") with a great picture!

Room Tip: book online and way in advance because this hotel is popular!
See more room tips
  • Stayed September 2013, travelled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Gregor W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Michael O, Director of Sales at Mercure Hotel Munchen Ost-Messe, responded to this review, 17 October 2013
Dear Gregor W.,

Thank you for taking the time to complete the online survey regarding your recent stay at our hotel.
We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback.
Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one.


Kind Regards,

Michael Oswald
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Riyadh, Saudi Arabia
Level Contributor
16 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
3 of 5 bubbles Reviewed 23 July 2013

Good bed, nice rooms but limited room service. It is far from the city center. There is a taxi stand just in front of the hotel. Not very helpful staff. The bathroom is not great. Very poor air conditioning system.

  • Stayed July 2013, travelled with family
    • 3 of 5 bubbles
      Value
    • 2 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
Thank ssooryaa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Michael O, Sales Executive at Mercure Hotel Munchen Ost-Messe, responded to this review, 31 July 2013
Dear Ssooryaa,

Thank you for taking the time to complete the online survey regarding your recent stay at our hotel.

Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!

Sincerely,

Linda Ziegler
Sales Executive
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Saint-Genis-Pouilly, France
Level Contributor
48 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 51 helpful votes
3 of 5 bubbles Reviewed 16 July 2013

I will describe the bad and the good aspects:

Bad:
- curtains not efficient enough to make the room dark. In the summer, starting from around 5 am, there is so much sunlight in the room that it's almost impossible to sleep
- the temperature of the water in the shower was not constant, very difficult to have a relaxing shower

Good:
-very clean, comfortable, modern rooms
- free wifi
- even if it's quite far from the city center, the bus stop is near, and you can reach the center in 20 minutes

  • Stayed July 2013, travelled with family
    • 5 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank m_chiorboli
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Michael O, Sales Executive at Mercure Hotel Munchen Ost-Messe, responded to this review, 31 July 2013
Dear m_chiorboli,

We would like to thank you for taking the time to complete the online survey. Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay.
Thank you so much for your business and we look forward to seeing you in the future.

Kind Regards,

Linda Ziegler
Sales Executive
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hamburg, Germany
Level Contributor
30 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
4 of 5 bubbles Reviewed 15 July 2013

This hotel was booked by a last-minute tour operator and is very reasonably priced.

The room was very comfortable but the A/C was not very effective. A rather irritating feature of the system was that after about an hour, it would switch itself off.

There was no minibar fridge in the room and there is no proper restaurant facility in the evenings (other than bar snacks). A pair of poorly-reviewed restaurants (Greek and Italian) are located close to the hotel. We ended up ordering from a local takeaway that was able to deliver right to the hotel room door.


We room was quite large (226 - 2nd floor) but that was due to it being a corner room designed for wheelchair users.

Overall I would probably stay here again.

  • Stayed July 2013
    • 4 of 5 bubbles
      Value
    • 2 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank Alexander W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Michael O, Sales Executive at Mercure Hotel Munchen Ost-Messe, responded to this review, 31 July 2013
Dear Alexander W,

Thank you for taking the time to complete the online survey regarding your recent stay at our hotel.

Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!

Sincerely,

Linda Ziegler
Sales Executive
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
126 reviews
64 hotel reviews
common_n_hotel_reviews_1bd8 105 helpful votes
3 of 5 bubbles Reviewed 22 June 2013 via mobile

The hotel covers what inthink a hotel must cover, that means, a good bed, the room and hotel are clean, the staff helps you and smiles and wifi has a broadband, free of charge (or included in the room price)
Nevertheless a strong bad point: lack of air conditionning. I was there in june , too hot outside and close to become a chicken in the oven once you are in the hotel room

Stayed June 2013, travelled on business
Helpful?
2 Thank Carlos G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Mercure Hotel Munchen Ost-Messe

Property: Mercure Hotel Munchen Ost-Messe
Address: Kronstadter Str. 12, 81677 Munich, Bavaria, Germany (Formerly Comfort Hotel München Ost)
Phone Number:
Region: Germany > Bavaria > Upper Bavaria > Munich
Amenities:
Bar / Lounge Beverage Selection Free Breakfast Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Room Service Wheelchair access
Hotel Style:
#27 Best Value Hotel in Munich
Price Range (Based on Average Rates): £
Hotel Class:3 star — Mercure Hotel Munchen Ost-Messe 3*
Number of rooms: 167
Reservation Options:
TripAdvisor is proud to partner with ACCOR, Booking.com and Hotels.com so you can book your Mercure Hotel Munchen Ost-Messe reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Comfort Hotel Munich
Comfort Inn Munich

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