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“Bad Customer Service, Sustained an INJURY from the bath !”
Review of Hotel Cristal

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Hotel Cristal
Ranked #181 of 387 Hotels in Munich
Reviewed 12 March 2014

Room 613. First and last trip to the Hotel Cristal, Munich.

Booked this hotel (Cristal) for a Valentines Break for my partner and I between 13-15th Feb 2014.
The check-in process was good, friendly and the view from out of our room window was also very good (Curling/roof top terrace area).
The wifi was VERY poor, it kept logging you out of the system everytime you wanted to use it (You had to pay, it was not free) So we hardly had any wifi throughout our stay.

I sustained an INJURY from the bath plug. Whilst getting out of the bath, i twisted the plug release in order to release the plug, i felt a feeling similar to an electric shock. When i looked down, I noticed that my finger had been SLICED on a rough edge on the cog and was bleeding very heavily. My partner looked at the release cog and could where it was rough and sharpened.

We called the reception on two occassions in order to get a first aid kit/plasters - no one came to the room for nearly half an hour, when they did appear, the medical kit which they produced was useless. The staff member did not even ask what had happened or ask if we wished to move rooms.

Photos were taken of the rough edge, the sliced finger and the medical kit and a complaint was submitted. The hotels reponse was 'An invite to the hotel bar' on our next visit .... NOT ACCEPTABLE. I am currently appealing this, as i will not be returning to Munich, esp to this hotel.

Should the injury have been sustained by a child or an elderly person, it could have been alot worse.

  • Stayed: February 2014, travelled as a couple
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1  Thank TStevens1979
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MartinaKube, Online Marketing at Hotel Cristal, responded to this reviewResponded 8 April 2014

Dear TStevens1979,
thank you very much for your review. BEST WESTERN International already contacted you and we also replied via E-Mail to you.
Yours sincerely,
BEST WESTERN Hotel Cristal Team

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221 - 227 of 673 reviews

Reviewed 6 March 2014

The hotel was fine in terms of the room accommodation, value and front desk personal. However, if we had been dropped there blindfolded we couldn't have recognized the area as being German. The neighborhood is filled with small casinos, bars, strip clubs, massage parlors, "street persons", beggars, debris, and (knowing this sounds bad)...non-Germans of Islamic origin. This, of course, is not the fault of the hotel; but colored our experience. I would not recommend it if you are considering a stay in Munich.

  • Stayed: March 2014, travelled as a couple
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Thank James B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MartinaKube, Online Marketing at Hotel Cristal, responded to this reviewResponded 8 April 2014

Dear James,
thank you very much for your review. The area around the hotel is very international and safe, so you don’t have to be worried. Munich is one of the safest cities in the world. We would be delighted to welcome you again in the BEST WESTERN Hotel Cristal in the Bavarian capital.
Yours sincerely,
BEST WESTERN Hotel Cristal Team

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Reviewed 19 February 2014

The good: family run hotel and very close to train station and steps away from everything. Great breakfast. Rooms are good, overall hotel is OK and looks sometimes a little dated.

The Bad; The internet. Broken for more than 24 hours. What was more frustrating is that the hotel kept telling different stories. Oh no, it's working, sorry we are working on it, it will be working in 5 minutes etc. The whole stay no internet was the result.

  • Stayed: February 2014, travelled on business
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1  Thank ThomasLanden
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MartinaKube, Online Marketing at Hotel Cristal, responded to this reviewResponded 24 February 2014

Dear ThomasLanden,
thank you very much for your rating. We are very sorry for the problems with Wifi. Nevertheless, we hope we can welcome you again in our hotel at your next stay in Munich.
Yours sincerely,
BEST WESTERN Hotel Cristal Team

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Reviewed 16 February 2014

For my purpose as a solo traveler in need of an economic night's stay close to the center of Munich the Hotel Cristal delivered on expectations. I especially appreciated that the staff allowed me an early check-in after my long flight from the U.S. so I could catch a quick nap before heading out for the day. Relative to other hotels I also felt that the 3.9 euro per day wifi was a good price and it was relatively high speed. The room itself was comfortable and clean. For the price and my needs this was a good selection.

What keeps me from rating this hotel higher than an average is the location. Even on the 6th story, my room facing the Schwanthalerstrasse was subjected to constant noise from the street. Loud revelers (just a normal weekend, not Oktoberfest) yelled on the sidewalk periodically until 2 or 3 AM. Heavy traffic persisted throughout the night. While convenient to the city center this neighborhood lacks any of the charm. Adult entertainment, casinos and Turkish shops are notably different from the historic buildings and welcoming store fronts of Neuhauser Strasse and Kaufingerstrasse less than a kilometer away. Were I traveling with my family I would choose a hotel closer to the city center or on the other side, closer to the Englischer Garten and pay the extra money.

Room Tip: Ask for a room facing away from the road.
See more room tips
  • Stayed: February 2014, travelled solo
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Thank Doug J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MartinaKube, Online Marketing at Hotel Cristal, responded to this reviewResponded 24 February 2014

Dear Doug,
thank you very much for your detailed rating. All our rooms have windows with integrated protection against noise. For a stay with your family a comfort room would be the better choice because it’s more spacious and more comfortable, but we can understand your reasons against a stay with your family. Nevertheless the area around our hotel is very safe and you don’t have to be worried.
Yours sincerely,
BEST WESTERN Hotel Cristal Team

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Reviewed 11 February 2014

While this hotel is located fairly conveniently (close to the Hauptbahnhof), it felt a bit tired and worn. Our first kettle didn't work, but the staff managed to get us a working replacement. It was good enough for the price we paid, but I wouldn't get too excited about it.

  • Stayed: April 2013, travelled as a couple
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Thank Vincent C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MartinaKube, Online Marketing at Hotel Cristal, responded to this reviewResponded 13 February 2014

Dear Vincent C,
thank you very much for your feedback. We also have comfort rooms which are especially for longer stays because they are more spacious and more comfortable. We are looking forward to your next visit.
Yours sincerely,
BEST WESTERN Hotel Cristal Team

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Reviewed 2 February 2014

Pretty standard central city hotel.
Room did what it was needed and was reasonably priced.
Was woken at 5:30 by bin men but for a short business trip it was perfectly fine.
If i was staying longer or with the family i would most probably look elsewhere but i would return if i was just myself for one or two nights

  • Stayed: January 2014, travelled on business
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Thank Ashley B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MartinaKube, Online Marketing at Hotel Cristal, responded to this reviewResponded 13 February 2014

Dear Ashley B,
thank you very much for your rating. We also have comfort rooms which are more spacious. We hope to welcome you again soon at our hotel.
Yours sincerely,
BEST WESTERN Hotel Cristal Team

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Reviewed 30 December 2013 via mobile

This hotel is very close to the train station and old town. It's in a neighbourhood with lots of adult entertainment but if you've done your homework this won't be a surprise upon arrival. I'm quite picky about where I stay and for the price, this hotel was wonderful. The front desk was helpful and offered the best way to the airport without being asked. They had umbrellas that we could use and I especially liked the flat rate on the mini bar. It was reasonable and convenient. My only beef was having to pay for the wireless and then have it work on only 1 device at a time.

I would stay here again because it was clean, very reasonable and was very close to the downtown.

  • Stayed: May 2013
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Thank Cantwaitforholidays
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MartinaKube, Online Marketing at Hotel Cristal, responded to this reviewResponded 2 January 2014

Dear Cantwaitforholidays,
thank you very much for your rating. In our opinion the price for Wifi is ok. We would be delighted to welcome you again at our hotel.
Yours sincerely,
BEST WESTERN Hotel Cristal Team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hotel Cristal

Address: Schwanthalerstr. 36, 80336 Munich, Bavaria, Germany (Formerly Best Western Hotel Cristal)
Region: Germany > Bavaria > Upper Bavaria > Munich
Amenities:
Bar / Lounge Business Centre with Internet Access Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites
Hotel Style:
#80 Luxury Hotel in Munich
Price Range: £58 - £134 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hotel Cristal 4*
Number of rooms: 100
Official Description (provided by the hotel):
The Hotel Cristal in the center of Munich is the ideal starting point for your stay in Munich. The central downtown location near the main railway station, the house has a very good transport link (S-and U-Bahn, tram) with direct connections to the airport (45 minutes) and the exhibition center (20 minutes). The city center nearby offers countless shopping (Kaufingerstrasse, Maximilianstrasse). Many attractions and the world-famous Oktoberfest on the Theresienwiese are just a walking distance away from the Hotel Cristal. ... more   less 
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Also Known As:
Best Western Munich
Munich Best Western

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