Room 613. First and last trip to the Hotel Cristal, Munich.
Booked this hotel (Cristal) for a Valentines Break for my partner and I between 13-15th Feb 2014.
The check-in process was good, friendly and the view from out of our room window was also very good (Curling/roof top terrace area).
The wifi was VERY poor, it kept logging you out of the system everytime you wanted to use it (You had to pay, it was not free) So we hardly had any wifi throughout our stay.
I sustained an INJURY from the bath plug. Whilst getting out of the bath, i twisted the plug release in order to release the plug, i felt a feeling similar to an electric shock. When i looked down, I noticed that my finger had been SLICED on a rough edge on the cog and was bleeding very heavily. My partner looked at the release cog and could where it was rough and sharpened.
We called the reception on two occassions in order to get a first aid kit/plasters - no one came to the room for nearly half an hour, when they did appear, the medical kit which they produced was useless. The staff member did not even ask what had happened or ask if we wished to move rooms.
Photos were taken of the rough edge, the sliced finger and the medical kit and a complaint was submitted. The hotels reponse was 'An invite to the hotel bar' on our next visit .... NOT ACCEPTABLE. I am currently appealing this, as i will not be returning to Munich, esp to this hotel.
Should the injury have been sustained by a child or an elderly person, it could have been alot worse.
- Official Description (provided by the hotel):
- The Hotel Cristal in the center of Munich is the ideal starting point for your stay in Munich. The central downtown location near the main railway station, the house has a very good transport link (S-and U-Bahn, tram) with direct connections to the airport (45 minutes) and the exhibition center (20 minutes). The city center nearby offers countless shopping (Kaufingerstrasse, Maximilianstrasse). Many attractions and the world-famous Oktoberfest on the Theresienwiese are just a walking distance away from the Hotel Cristal. ... more less
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- Also Known As:
- Best Western Munich
- Munich Best Western