We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Central location”
Review of Hotel Cristal

Best prices for -
Check In dd/mm/yyyy Check Out dd/mm/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 10 more sites!
Hotel Cristal
Ranked #196 of 390 Hotels in Munich
Reviewed 30 March 2014

The Hotel was a 5 minute walk from the main train station and about 10 minutes from the old town area - great location! Room was a little cozy for 2 people with multiple suitcases, but clean and comfortable. Didn't try the breakfast or eat at the Hotel, but there were plenty of cafes and fast food restaurants nearby! The staff spoke English and were friendly. Wifi was available, but only for 1 device at a time. Would stay here again!

Room Tip: We asked for 2 twin beds pushed together rather than the 'French Bed' and it was perfect for...
See more room tips
  • Stayed: March 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank RobHay79
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MartinaKube, Online Marketing at Hotel Cristal, responded to this reviewResponded 22 April 2014

Dear RobHay79,
thank you very much for your feedback. We also have comfort rooms which are more spacious. Let’s try our restaurant at your next stay, the dishes are delicious and the breakfast is varied. We look forward to your next stay in our house.
Yours sincerely,
BEST WESTERN Hotel Cristal Team

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Write a ReviewReviews (684)
Traveller rating
Traveller type
Time of year
Language

225 - 231 of 684 reviews

Reviewed 25 March 2014

Hotel staff was decent and will stay again if travelling to Munich. Hotel staff very helpful and providing directions to attractions. Good value for the location. Would recommend as at this location you do not need to rent a car.

  • Stayed: March 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank DC972
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MartinaKube, Online Marketing at Hotel Cristal, responded to this reviewResponded 22 April 2014

Dear DC972,
thank you very much for your feedback. We give your praise to our team. It would be nice if you stay with us on your next time in Munich.
Yours sincerely,
BEST WESTERN Hotel Cristal Team

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 22 March 2014

A great central location and an excellent base for exploring the city. The central station is only a few minutes walk away and the main squares are all within walking distance. The reception staff were very welcoming and helpful. We stayed in a recently renovated room which was comfortable and clean. The mini bar was great value: €4.90 for the contents. Previous reviewers have commented about the neighbourhood the hotel is in; we found the area lively but perfectly safe and didn't have any trouble the time we were there.

  • Stayed: March 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Jessica S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MartinaKube, Online Marketing at Hotel Cristal, responded to this reviewResponded 22 April 2014

Dear Jessica S,
thank you very much for your review. It would be a pleasure to welcome you again in our hotel.
Yours sincerely,
BEST WESTERN Hotel Cristal Team

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 12 March 2014

We had booked a standard room but were pleasantly surprised when we were upgraded to a Comfort room. Possibly the biggest advantage, based on other reviews, is that these rooms may be quieter. Tea making facilities, a big bonus, though the washing of cups and the replacing of supplies was a bit hit and miss. I am sure though, that if required, the staff would have provided teabags, milk etc if requested. The staff were polite and efficient.
:
Drink prices examples: 0.5L Dunkles (Dark) beer 4 eruos
0.5L Helles Lager 3.80 euros
Coffee 2.90 euros
Cappuccino 3 euros
Singpore Sling cocktail 8.50 euros

As well as wi-fi available at a relatively small charge - a PC and printer are provided free of charge in the hotel lobby - very useful for printing off boarding passes etc.
The hotel also provides a facility to store your luggage after you have checked out in the morning until you are ready to leave for your flight.

Very close to the main station, Hauptbahnhof, where you can get the tube, trains and trams. Tickets are valid for all forms of transport. A "partner ticket" for 21.3 euros allows up to 5 people to travel anywhere for the day. For an individual - a day ticket costs 6.50 euros.

Hotel breakfast is expensive - we ate in the restaurant on the top floor of the Galeria department store in Karlsplatz - a short walk from the hotel. Great selection, reasonable price.

Would definitely return to this hotel.

  • Stayed: March 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank 58Mimi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MartinaKube, Online Marketing at Hotel Cristal, responded to this reviewResponded 8 April 2014

Dear 58Mimi,
thank you very much for your feedback. That sounds like a pleasant stay in our hotel and in the Bavarian capital. We hope to welcome you again soon in our hotel.
Yours sincerely,
BEST WESTERN Hotel Cristal Team

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 12 March 2014

Room 613. First and last trip to the Hotel Cristal, Munich.

Booked this hotel (Cristal) for a Valentines Break for my partner and I between 13-15th Feb 2014.
The check-in process was good, friendly and the view from out of our room window was also very good (Curling/roof top terrace area).
The wifi was VERY poor, it kept logging you out of the system everytime you wanted to use it (You had to pay, it was not free) So we hardly had any wifi throughout our stay.

I sustained an INJURY from the bath plug. Whilst getting out of the bath, i twisted the plug release in order to release the plug, i felt a feeling similar to an electric shock. When i looked down, I noticed that my finger had been SLICED on a rough edge on the cog and was bleeding very heavily. My partner looked at the release cog and could where it was rough and sharpened.

We called the reception on two occassions in order to get a first aid kit/plasters - no one came to the room for nearly half an hour, when they did appear, the medical kit which they produced was useless. The staff member did not even ask what had happened or ask if we wished to move rooms.

Photos were taken of the rough edge, the sliced finger and the medical kit and a complaint was submitted. The hotels reponse was 'An invite to the hotel bar' on our next visit .... NOT ACCEPTABLE. I am currently appealing this, as i will not be returning to Munich, esp to this hotel.

Should the injury have been sustained by a child or an elderly person, it could have been alot worse.

  • Stayed: February 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank TStevens1979
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MartinaKube, Online Marketing at Hotel Cristal, responded to this reviewResponded 8 April 2014

Dear TStevens1979,
thank you very much for your review. BEST WESTERN International already contacted you and we also replied via E-Mail to you.
Yours sincerely,
BEST WESTERN Hotel Cristal Team

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 6 March 2014

The hotel was fine in terms of the room accommodation, value and front desk personal. However, if we had been dropped there blindfolded we couldn't have recognized the area as being German. The neighborhood is filled with small casinos, bars, strip clubs, massage parlors, "street persons", beggars, debris, and (knowing this sounds bad)...non-Germans of Islamic origin. This, of course, is not the fault of the hotel; but colored our experience. I would not recommend it if you are considering a stay in Munich.

  • Stayed: March 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank James B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MartinaKube, Online Marketing at Hotel Cristal, responded to this reviewResponded 8 April 2014

Dear James,
thank you very much for your review. The area around the hotel is very international and safe, so you don’t have to be worried. Munich is one of the safest cities in the world. We would be delighted to welcome you again in the BEST WESTERN Hotel Cristal in the Bavarian capital.
Yours sincerely,
BEST WESTERN Hotel Cristal Team

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 19 February 2014

The good: family run hotel and very close to train station and steps away from everything. Great breakfast. Rooms are good, overall hotel is OK and looks sometimes a little dated.

The Bad; The internet. Broken for more than 24 hours. What was more frustrating is that the hotel kept telling different stories. Oh no, it's working, sorry we are working on it, it will be working in 5 minutes etc. The whole stay no internet was the result.

  • Stayed: February 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank ThomasLanden
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MartinaKube, Online Marketing at Hotel Cristal, responded to this reviewResponded 24 February 2014

Dear ThomasLanden,
thank you very much for your rating. We are very sorry for the problems with Wifi. Nevertheless, we hope we can welcome you again in our hotel at your next stay in Munich.
Yours sincerely,
BEST WESTERN Hotel Cristal Team

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hotels you might also like...
Travellers also viewed these Munich hotels
0 mi away
Hotel Dolomit
Hotel Dolomit
#270 of 390 in Munich
747 reviews
0.4 mi away
Vi Vadi Hotel
Vi Vadi Hotel
#119 of 390 in Munich
899 reviews
0.1 mi away
Hotel Monaco
Hotel Monaco
#187 of 390 in Munich
520 reviews
Show Prices
Show Prices
Show Prices
0.1 mi away
Astor Hotel
Astor Hotel
#315 of 390 in Munich
230 reviews
0.4 mi away
Jedermann Hotel
Jedermann Hotel
#31 of 390 in Munich
915 reviews
0.1 mi away
Eurostars Book Hotel
Eurostars Book Hotel
#42 of 390 in Munich
1,182 reviews
Show Prices
Show Prices
Show Prices

Been to Hotel Cristal? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Hotel Cristal

Address: Schwanthalerstr. 36, 80336 Munich, Bavaria, Germany (Formerly Best Western Hotel Cristal)
Region: Germany > Bavaria > Upper Bavaria > Munich
Amenities:
Bar / Lounge Business Centre with Internet Access Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites
Hotel Style:
#84 Luxury Hotel in Munich
Price Range: £51 - £172 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hotel Cristal 4*
Number of rooms: 100
Official Description (provided by the hotel):
The Hotel Cristal in the center of Munich is the ideal starting point for your stay in Munich. The central downtown location near the main railway station, the house has a very good transport link (S-and U-Bahn, tram) with direct connections to the airport (45 minutes) and the exhibition center (20 minutes). The city center nearby offers countless shopping (Kaufingerstrasse, Maximilianstrasse). Many attractions and the world-famous Oktoberfest on the Theresienwiese are just a walking distance away from the Hotel Cristal. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Expedia, Hotels.com, Travel Republic (UK), Ebookers, Agoda, TripOnline SA, Evoline ltd, HotelsClick, getaroom.com, HotelQuickly, 5viajes2012 S.L. and Cancelon so you can book your Hotel Cristal reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Best Western Munich
Munich Best Western

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing