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77 - 82 of 814 reviews
Reviewed 14 October 2017

I am a frequent visitor to the hotel for th elast 20 years ir so. Ther hotel does not stop showing novelties and management is kee to please the visotrs. Clean dreasonable and good accessebility to all places in Munich. Highly recommended

Room tip: No real diffrence between comfort and standard rooms, City rooms are OK
Date of stay: October 2017
  • Trip type: Travelled on business
    • Location
    • Rooms
    • Service
Thank BALDWIN2
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Martina K, Online-Marketing at Hotel Cristal, responded to this reviewResponded 22 October 2017

Dear BALDWIN2,
thank you very much for your feedback. Thank you very much for your loyalty. We would be really happy to welcome you again soon.
Yours sincerely,
Hotel Cristal München Team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 12 October 2017

Rather than writing a full review, I'll just post the letter of complaint I sent this terrible hotel.

My colleague and I arrived at your hotel to be told you did not have rooms for us, despite us very clearly paying for the rooms on 7th August.

Your solution was to smile, laugh and say 'this hardly ever happens but we've booked you another hotel'

If your solution is for colleagues to stay in worse hotels, and for the two people travelling together to not even be in the same hotels, you clearly have not understood the problem.

The hotels you have provided are of a lesser quality than we have paid for. The rooms are not of a standard I would, or will, accept.

According to your staff these are the only hotel rooms in Munich available. A quick check on Expedia revealed there were plenty. Another search engine gave even more results. So why have you chosen to put two people travelling together in worse hotels and separate locations? And why did you lie that no other hotels were available?

I expect a full refund and have also be taken this up with the website I used to book this trip. I have also contacted my credit card to put in a complaint and they will be in touch shortly.

Honestly, you could have done better and you know you could have done better. Your solution is terrible and the way you handled the situation by trying to laugh about it and smile was way below acceptable. You just didn't care or want to make any effort. That is not acceptable.

Please confirm when you will be processing the refund.

Room tip: No idea, I would not recommend this hotel to anyone. Dreadful.
Date of stay: October 2017
  • Trip type: Travelled on business
    • Location
    • Rooms
    • Service
3  Thank JBPDEC
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Reviewed 3 October 2017 via mobile

The hotel is close to all the main attractions and near the train station, but the neighborhood is not exactly nice.
The room is spacious and clean.
Customer service was terrible. From check in to daily interactions.
There is a daily charge for internet and it didn't work for a whole day.
The temperature in the room was uncomfortably hot and despite calling in daily for someone to turn it down, no one could actually figure out how to do it.
After long days of sightseeing, We didn't look forward to returning to the hotel.

Date of stay: October 2017
Trip type: Travelled with friends
Thank Compass80216
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Martina K, Online-Marketing at Hotel Cristal, responded to this reviewResponded 18 October 2017

Dear guest,
thank you very much for your feedback. The area around the main station is a really safe one, so you don’t have to be worried. As part of the „Südliches Bahnhofsviertel e.V.“ we try to enhance the area around the main station. We're sorry for any inconveniences in your room. It would be a pleasure for us to get a second chance to convince you of our service.
Yours sincerely,
Hotel Cristal München Team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 October 2017

The hotel is clean, the rooms a fair size and the bathroom pretty standard. It was Oktoberfest so obviously very busy but knowing that there should have been more than one person on check-in. Eventually more staff turned up and the queue was dealt with but not a great start.

In terms of location this is right near the main station in a mainly Turkish area of town. I was able (and happy) to walk into the centre in 15 minutes and about the same amount of walking in the opposite direction brought me to the Oktoberfest itself.

I've no real complaints (check-in aside) but there wasn't really enough reason to give a fourth star.

Date of stay: September 2017
Trip type: Travelled on business
Thank Paul_W_7
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Martina K, Online-Marketing at Hotel Cristal, responded to this reviewResponded 18 October 2017

Dear Paul_W_7,
thank you very much for your review. We hope you had a great time in Munich. We're sorry for the longer waiting period during check-in. We would be happy to welcome you again a next time.
Yours sincerely,
Hotel Cristal München Team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 2 October 2017 via mobile

Visited for Oktoberfest, good location for that and being so busy the 'delights ' of the surrounding area can be over looked!

Never a 4 star though. Fairly basic, hardly any toiletries, dimly lit room, basic bathroom/ shower. No as advertised daily English newspapers. Booked a double months ago but gave up trying to get in one. Cups went missing after daily clean and it took 3 goes to get some back. Tea/coffee was basic and you need to go to McDonald's to stock up on milk!

What's not made clear is that if you book direct with the hotel the wifi is free and the breakfast is 8 euro.

For the Oktoberfest, yes as good location ( but very expensive), for a city break not sure, as basic and surrounding area bit seedy.

Date of stay: September 2017
Trip type: Travelled with friends
Thank Gmglcfc
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Martina K, other at Hotel Cristal, responded to this reviewResponded 5 February 2018

Dear Gmglcfc,
thank you very much for your feedback. Your review is really important for us to improve our hotel. It would be great to welcome you again in near future and get a second chance. Especially our renovated and spacious comfort rooms would be a good choice for your next stay in Munich. The Bavarian capital is always worth a visit.
Yours sincerely,
Hotel Cristal München Team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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