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“Fantastic!”

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Mercure Hotel Muenchen City Center
Ranked #66 of 382 Hotels in Munich
Certificate of Excellence
Sydney, Australia
2 reviews
“Fantastic!”
Reviewed 29 July 2014

Brilliant hotel with wonderful staff that made sure check in was quick and easy. The staff were amazing giving individual attention and the room was clean and comfortable, I wanted to stay longer! Would love to go back!

  • Stayed July 2014, travelled solo
    • Value
    • Rooms
    • Service
Helpful?
Thank ChristyJoyMedium
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BenediktHeydweiller, Manager at Mercure Hotel Muenchen City Center, responded to this review, 31 July 2014
Dear "ChristyJoyMedium",

thank you so much for your Review and your commendation regarding our Team. It is a pleasure recieving such a positiv feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.
Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

Sincerely,
Benedikt Heydweiller
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1,974 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (177)
Date | Rating
  • Arabic first
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
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English first
Toronto
Level 5 Contributor
55 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 57 helpful votes
Reviewed 23 July 2014

We stayed for 3 nights, check in was very fast and so efficient , reception staff knew the area and gave us perfect directions to tourist attractions and amenities . Our rooms were very clean and fresh smelling. Breakfast was fantastic, always plentiful choice. Importantly the staff were very courteous and so helpful. Good location and so easy to find , this hotel and it's staff are a true credit. We will be staying again soon

  • Stayed July 2014, travelled with friends
    • Value
    • Rooms
    • Service
Helpful?
2 Thank TDKToronto
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BrianStaudenmaier, Assistant General Manager at Mercure Hotel Muenchen City Center, responded to this review, 26 July 2014
Dear "TDKToronto"

thank you very much for your kind words, specially the ones regarding the Team.
As your host we try every day to make you feel like at home and to provide you a
unforgettable stay.

Hope to see you back again soon!

kind regards

Brian
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London, United Kingdom
Level 5 Contributor
55 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 47 helpful votes
Reviewed 22 July 2014

I stayed here one night as I was on a work business trip and it was great. The best thing was the free mini bar which I have never experienced - unfortunately as I was on my own and only there for 1 night I only had one thing from it but a nice touch none the less. I also ate on my own in the restaurant downstairs which was reasonably priced and delicious.

  • Stayed June 2014, travelled on business
    • Location
    • Rooms
    • Service
Helpful?
Thank Thirtylicious
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BrianStaudenmaier, Assistant General Manager at Mercure Hotel Muenchen City Center, responded to this review, 24 July 2014
Dear "Thirtylicious"

thank you very much for your positive review.
Pity you only stayed one day, the next time you can hopefully stay
a bit longer.

kind regards from Munich
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Lambertville, New Jersey
Level 5 Contributor
48 reviews
38 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
Reviewed 20 July 2014

This hotel has a weird location. I say this because it is definitely convenient, close to the main train station and the Karlsplatz, but it is a weird neighborhood. There are both 5 star luxury hotels and youth hostels within 3 blocks. It is not a scary neighborhood by any means, but kind of odd. A couple casinos on the street and 1 hostel that made walking down the street interesting.

Positives: The room was large - we had a junior suite type room. It was spacious, well laid out and had everything we needed, but it could have used some updating int he bathroom more comfortable furniture in the living area. They offer free wifi which a definite plus. The mini-bar is also complimentary. That is a very nice benefit. It may not be as stocked as well as the pay minibars, but it is really nice to have a beverage there for you if you want it be it a beer or a water. There was also a nice little coffee station in the room.

Negatives: Could use a little updating. It looks like they may have started this, but if so, it is in the beginning stages. We asked for more pillows and they never arrived. The maid did not replenish the cream for the coffee and we had to hunt some down. Food was not wonderful. Ordered room service, and ate at the breakfast. There is a lot of improvement for the food.

Overall: It was a perfectly nice place. With a few tweaks, it would be a wonderful place. The staff is extremely friendly.

  • Stayed July 2014, travelled with family
    • Value
    • Rooms
    • Service
Helpful?
Thank wickerlamp
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BrianStaudenmaier, Assistant General Manager at Mercure Hotel Muenchen City Center, responded to this review, 23 July 2014
Dear "Wickerlamp"

Thank you for taking the time to tell us about your experience at the Mercure Hotel München City Center. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.

Unfortunately I have no explanation why we were not able to provide you with extra towels, this is for sure not the kind of service we like to offer to our Guests, I apologize for that.

Indeed we are updating several public areas and the rooms as well. Would be very nice to have you back soon so you can have a better stay next time.

kind regards from Munich

Brian
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San Jose, California
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 20 July 2014

We stayed at the Mercure Munchen as part of our Munich leg of our honeymoon. When we told them we were on our honeymoon, they upgraded to us to a better room. Hooray! Our room was very nice, spacious and clean. The staff was always so friendly, nice and professional. The free mini bar was also awesome.

The hotel is very close to the train station and also very close to the city center. We walked everywhere from the hotel. It's in a very convenient location. The beds were comfortable also. I got excellent sleep each night. I very much enjoyed my stay here and would likely stay here again if/when I'm back in Munich!

  • Stayed July 2014, travelled as a couple
    • Value
    • Sleep Quality
    • Service
Helpful?
Thank carebearess k
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BrianStaudenmaier, Assistant General Manager at Mercure Hotel Muenchen City Center, responded to this review, 22 July 2014
Dear "Carebearess k"

thank you very much for your Survey and kind words.

we are glad you stayed with us on such a special journey.

congratulations to your wedding! we all wish you a very nice trip wherever you might be right now

kind regards to California,

Brian Staudenmaier
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izmir
Level 2 Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 11 July 2014

The hotel is very close to Munich city center and also main train station. You can reach the hotel by train (S1 and S8) from the airport. It takes around 45 minutes. It would be best choise if you would like to stay in the city center and also confortable hotel

  • Stayed July 2014, travelled on business
    • Location
    • Rooms
    • Service
Helpful?
Thank windsurf35
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BrianStaudenmaier, Assistant General Manager at Mercure Hotel Muenchen City Center, responded to this review, 21 July 2014
Google Translation
Lieber "windsurf 35"

herzlichen Dank für die Positive Bewertung. Wir freuen uns sehr, dass Sie eine schöne Zeit bei uns hatten.

Hoffentlich bis Bald wieder!

Mit freundlichen Grüßen
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Additional Information about Mercure Hotel Muenchen City Center

Property: Mercure Hotel Muenchen City Center
Address: Senefelderstr. 9 | Ludwigsvorstadt, 80336 Munich, Bavaria, Germany
Phone Number:
Region: Germany > Bavaria > Upper Bavaria > Munich
Amenities:
Bar / Lounge Business Centre with Internet Access Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#30 Family Hotel in Munich
#33 Romantic Hotel in Munich
#38 Luxury Hotel in Munich
#46 Business Hotel in Munich
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Mercure Hotel Muenchen City Center 4*
Number of rooms: 167
Official Description (provided by the hotel):
The Mercure Hotel München City Center is located just 109 yards from the main train station. Relax in our comfortable surroundings: All 167 spacious rooms are air-conditioned and have WIFI. Our CBH-certified hotel boasts five meeting rooms for up to 70 people. The hotel is situated close to the train station, which is also beneficial for air travel, and the airport is a 45-minute drive away via the S8 highway. The A9 highway will bring you to the hotel, where you can park in the public garage.Our Standard Rooms are equipped with modern LCD TVs offering 100 international channels (including Sky Cinema and Sky Sports), a high-quality bed, comfortable seating, a functional desk space with WIFI, a free minibar and a kettle.Superior Rooms with approx. 323 sq. ft (30 sq. m), our Superior Rooms offer even more room for relaxation. ... more   less 
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Also Known As:
Mercure Hotel Muenchen City Munich
Mercure Hotel Munich
Mercure Muenchen City Center

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