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“Would NOT stay here again...” 2 of 5 bubbles
Review of Sheraton Muenchen Arabellapark Hotel

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Sheraton Muenchen Arabellapark Hotel
Ranked #95 of 381 Hotels in Munich
santa cruz
2 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
“Would NOT stay here again...”
2 of 5 bubbles Reviewed 3 October 2013

I had expected a LOT more from a Sheraton property!! Before I get to all of the negatives, I would like to state that the workers at the concierge desk at least made me feel like they were trying to be accommodating and helpful. With that said, our stay at the Sheraton Muenchen Arabellapark Hotel was expensive and miserable. We arrived to a room that was less than tidy. Not a single cup or glass that was provided in the room was clean. My husband and I had wished to pour a glass of wine upon arrival, and ended up having to wash the 2 least dirty glasses in the room for our use. The bathroom was less than clean as well, with hair and dirt in the tub. Additionally, the bathroom fan did not work so the bathroom was a stifling sauna after a very short shower.
Day 2 of our stay we had expected to find our room tidied up and had hoped for clean glasses. We had actually left ALL of the dirty glasses in the middle of the table (when we left for the day) in hopes they would notice how dirty they ALL were and switch them for clean glasses. Instead, when we arrived back in our room that evening, our room was barley cleaned, and all of the dirty glasses were redistributed throughout the room as if they were clean. The 2 glasses we had used for wine the previous day still had wine dried in the bottom and were lovingly turned upside down on white coasters as if they were somehow clean and useable. DISGUSTING!
The morning of day 3, we had ordered room service for breakfast (speaking of, 1 strawberry cut in half and 3 thin slices of orange twisted in a spiral constitutes a side of fruit... go figure). This time we stacked all of the dirty glasses with the dirty breakfast dishes in hopes they would be cleared out of the room and replaced. When we arrived back to our room that evening, not only had our room not been cleaned at all, somebody came in to our room to clear the breakfast dishes, and left all of the dirty glasses in the middle of the table. They were actually removed from the breakfast tray and left in the middle of the table. We had NO clean towels, as they were not replaced the prior day, and they sat in a pile on our bathroom floor. When we called down to reception to inquire why our room had not been cleaned, we were first blamed for putting out the do not disturb sign (which we HAD NOT DONE). Only after explaining that somebody went to the trouble of removing our breakfast dishes ONLY, and why would they have entered our room and done so if we had the DND sign out, we were offered clean towels and 2 clean glasses. Later that night, somebody knocked on our door and ENTERED OUR ROOM after 9:30pm, asking if we needed our room cleaned?!?!? We were in bed and didn’t even have a chance to get up to answer the door before they had barged in!!
Laundry service – BE WARNED; STAY AWAY FROM LAUNDRY SERVICE!! We paid 128€ for the equivalent of ½ load of laundry!!! Yes, you read that right: ONE HUNDRED TWENTY EIGHT EURO!!! No dry cleaning and no special instructions – just a ½ load of laundry washed, dried and folded. Additionally, we dropped our laundry off mid afternoon of our day of arrival. We were told that our laundry would be delivered to our room no later than 6:00pm the following evening. When 6:00 pm came and went and I had no clean clothes to wear to dinner, I was panicked and furious! The laundry finally arrived after 7:00pm, with the 128€ statement prominently attached.
Upon check in, we were asked if we would like to have the breakfast buffet for 15€ PER PERSON, the following morning. We stated that we would like to have it ONLY the first morning of our 4 night stay, figuring that we’d find other options as we got settled and acclimated. The breakfast was only satisfactory at best. Upon check-out, I was notified that we would be charged for 4 mornings of breakfast, as the buffet was an all or nothing option- in other words, only having it one day wasn’t a possibility. After a lot of back and forth, and the realization that we were also being charged for room service breakfasts for a number of the days, the desk clerk adjusted the breakfast costs to our actual costs.
Did I mention there was noisy construction going on for our entire stay that started around 7:30 am daily?? Thankfully, we had planned to be up early anyhow, so at least for us, it did not affect our sleep.
The plus side to this hotel, if there IS a plus, is that it is conveniently located to a U4 station. It made trips to and from the Wiesn easy during Oktoberfest. That would be the ONLY reason for recommending this hotel. I will however stay clear of this place in the future.

  • Stayed September 2013, travelled as a couple
    • 1 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 1 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
3 Thank sgdSantaCruz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Rating summary
  • Sleep Quality
    4 of 5 bubbles
  • Location
    3.5 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (106)
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English first
Santa Monica, California
Level Contributor
64 reviews
52 hotel reviews
common_n_hotel_reviews_1bd8 49 helpful votes
5 of 5 bubbles Reviewed 29 September 2013

This hotel was a surprise - it is not your cookie-cutter US style Sheraton, but modern, lively and stylish. Large hotel focused on the business traveler and quite a few international airline crews ( Emirates, Singapore etc) locayed about 10 minutes outside the center, but taxis and public transportation are within easy reach. The rooms are large and modern with all conveniences, even a trouser press hidden as a built in that i only discovered on my last day. Excellent service throughout the hotel, except check-out is slow as can be expected.

Room Tip: Request higher floors for nice views.
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  • Stayed September 2013, travelled on business
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank WLSCH
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
New Delhi, India
Level Contributor
43 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
4 of 5 bubbles Reviewed 29 September 2013

Good location, next to metro station. .Nice spread in breakfast. Big clean rooms , Courteous staff, Cabs are at service round the clock outside the hotel.
Gym is small and swimming pool was under renovation.

Room Tip: Ask for map and metro tickets from the concierge desk.
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  • Stayed September 2013, travelled on business
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank Sharadindia
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Greenbrae
Level Contributor
14 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 bubbles Reviewed 24 September 2013

The hotel is nice but out of town center. My concern is that some of my clotes were taken while unpacked.
I realized it after I moved on to another location. Of course they were not found.
Another traveler had a similar experience. In her case it was some money removed from her wallet.
Just keep your suitcase packed and locked

  • Stayed December 2012, travelled with friends
    • 4 of 5 bubbles
      Value
    • 2 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank Julie W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Maastricht, The Netherlands
Level Contributor
182 reviews
39 hotel reviews
common_n_hotel_reviews_1bd8 53 helpful votes
4 of 5 bubbles Reviewed 22 September 2013 via mobile

Just stayed here for 4 nights. Large 22 floor hotel, with nice, spacious rooms. Due to the beginning of the Oktoberfeste all rooms were booked and they weren't able to change the room for one with single beds. The bar was lively and busy, and although the hotel is some distance from the (historic) center, connection with the subway is just a short walk away. So also a trip to the 'Wiese' was easily made and is not to be missed during the Feste! Unfortunately the front desk forgot to arrange our 6-person taxi the next morning, but U and S-bahn got us to the airport in time...

Stayed September 2013, travelled with friends
Helpful?
Thank TravelPim
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
San Francisco, CA
Level Contributor
32 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
4 of 5 bubbles Reviewed 19 September 2013

When did Sheraton become hip? The lobby and the rooms appear newly renovated, modern and clean. The service at the hotel is great - they gave great directions to get into the city and where to eat. They even sell train tickets at the concierge. The only downside here is that it is a bit off the beaten path, other than for certain business travelers, resulting in an expensive taxi ride from the airport. The lobby happy hour was well-attended, though the prices are higher than expected.

  • Stayed September 2013, travelled on business
    • 4 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank LBSanFran
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Victoria, British Columbia, Canada
Level Contributor
11 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 bubbles Reviewed 16 September 2013

During my last business trip I stayed 3 nights at this rather "old" hotel. Refurbishment is under way and as such the pool and fitness area was closed. Some floors of the hotel are reserved for medical clinics and patients alike. One encounters a higher number of middle eastern gusts who obviously have booked a medical treatment stay. I stayed on the top floor in room 2303 which was already refurbished, was clean and functional. Internet was free, a great breakfast buffet was included in the room rate and the Arabellapark tube station (line 4) is just a short walk away. The location can be rated good as the city centre (Marienplatz) is just a few stops away. In summary a good value for money place.

Room Tip: Ask for the refurbished top floors i.e. 22 or 23
See more room tips
  • Stayed September 2013, travelled on business
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Christian G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Sheraton Muenchen Arabellapark Hotel

Property: Sheraton Muenchen Arabellapark Hotel
Address: Arabellastr. 5, 81925 Munich, Bavaria, Germany
Region: Germany > Bavaria > Upper Bavaria > Munich
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Swimming Pool Wheelchair access
Hotel Style:
#15 Spa Hotel in Munich
#53 Luxury Hotel in Munich
#55 Business Hotel in Munich
Price Range (Based on Average Rates): £
Hotel Class:4 star — Sheraton Muenchen Arabellapark Hotel 4*
Number of rooms: 446
Reservation Options:
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Also Known As:
Sheraton Munich
Munich Sheraton

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