I had expected a LOT more from a Sheraton property!! Before I get to all of the negatives, I would like to state that the workers at the concierge desk at least made me feel like they were trying to be accommodating and helpful. With that said, our stay at the Sheraton Muenchen Arabellapark Hotel was expensive and miserable. We arrived to a room that was less than tidy. Not a single cup or glass that was provided in the room was clean. My husband and I had wished to pour a glass of wine upon arrival, and ended up having to wash the 2 least dirty glasses in the room for our use. The bathroom was less than clean as well, with hair and dirt in the tub. Additionally, the bathroom fan did not work so the bathroom was a stifling sauna after a very short shower.
Day 2 of our stay we had expected to find our room tidied up and had hoped for clean glasses. We had actually left ALL of the dirty glasses in the middle of the table (when we left for the day) in hopes they would notice how dirty they ALL were and switch them for clean glasses. Instead, when we arrived back in our room that evening, our room was barley cleaned, and all of the dirty glasses were redistributed throughout the room as if they were clean. The 2 glasses we had used for wine the previous day still had wine dried in the bottom and were lovingly turned upside down on white coasters as if they were somehow clean and useable. DISGUSTING!
The morning of day 3, we had ordered room service for breakfast (speaking of, 1 strawberry cut in half and 3 thin slices of orange twisted in a spiral constitutes a side of fruit... go figure). This time we stacked all of the dirty glasses with the dirty breakfast dishes in hopes they would be cleared out of the room and replaced. When we arrived back to our room that evening, not only had our room not been cleaned at all, somebody came in to our room to clear the breakfast dishes, and left all of the dirty glasses in the middle of the table. They were actually removed from the breakfast tray and left in the middle of the table. We had NO clean towels, as they were not replaced the prior day, and they sat in a pile on our bathroom floor. When we called down to reception to inquire why our room had not been cleaned, we were first blamed for putting out the do not disturb sign (which we HAD NOT DONE). Only after explaining that somebody went to the trouble of removing our breakfast dishes ONLY, and why would they have entered our room and done so if we had the DND sign out, we were offered clean towels and 2 clean glasses. Later that night, somebody knocked on our door and ENTERED OUR ROOM after 9:30pm, asking if we needed our room cleaned?!?!? We were in bed and didn’t even have a chance to get up to answer the door before they had barged in!!
Laundry service – BE WARNED; STAY AWAY FROM LAUNDRY SERVICE!! We paid 128€ for the equivalent of ½ load of laundry!!! Yes, you read that right: ONE HUNDRED TWENTY EIGHT EURO!!! No dry cleaning and no special instructions – just a ½ load of laundry washed, dried and folded. Additionally, we dropped our laundry off mid afternoon of our day of arrival. We were told that our laundry would be delivered to our room no later than 6:00pm the following evening. When 6:00 pm came and went and I had no clean clothes to wear to dinner, I was panicked and furious! The laundry finally arrived after 7:00pm, with the 128€ statement prominently attached.
Upon check in, we were asked if we would like to have the breakfast buffet for 15€ PER PERSON, the following morning. We stated that we would like to have it ONLY the first morning of our 4 night stay, figuring that we’d find other options as we got settled and acclimated. The breakfast was only satisfactory at best. Upon check-out, I was notified that we would be charged for 4 mornings of breakfast, as the buffet was an all or nothing option- in other words, only having it one day wasn’t a possibility. After a lot of back and forth, and the realization that we were also being charged for room service breakfasts for a number of the days, the desk clerk adjusted the breakfast costs to our actual costs.
Did I mention there was noisy construction going on for our entire stay that started around 7:30 am daily?? Thankfully, we had planned to be up early anyhow, so at least for us, it did not affect our sleep.
The plus side to this hotel, if there IS a plus, is that it is conveniently located to a U4 station. It made trips to and from the Wiesn easy during Oktoberfest. That would be the ONLY reason for recommending this hotel. I will however stay clear of this place in the future.
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- Also Known As:
- Sheraton Munich
- Munich Sheraton