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Sheraton Muenchen Arabellapark Hotel
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Reviews (1,253)
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All reviewsclub roomtop floorcity centrenice hotelfree wifi in the lobbybig hotelcomfortable staysubway stationminute ridehotel is locatedu bahnvisiting munichlate at nightpublic transportenglish gardenbalconyconcierge
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Reviewed 20 July 2014

Standard good business hotel. A little like a voyage back in the 90s. Good bed. All correct. However at least for internet one should get back to 2014. Knowing how cheap it is to install a free system, why ripping off customers on something which is for free even at Starbucks? Its sad when hotel management believe that their " monoploly" position vs. Their clients leads to the conclusion that they can get paid for anything. Like in a Ryanair flight. If you want to play Business class, but offer the same as Ryanair something is wrong......

  • Stayed: July 2014, travelled on business
    • Rooms
    • Cleanliness
    • Service
Thank Stale V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jakob-Jan_Blaauw, Manager at Sheraton Muenchen Arabellapark Hotel, responded to this reviewResponded 24 July 2014

Dear Stale V,
Thank you for taking the time to share your experience at the Sheraton Munich Arabellapark with us. The satisfaction of our guests is very important to us, therefore we appreciate the feedback from you. I regret to hear that you were disappointed with the cost of the internet. For guests who would like to use the internet throughout their stay, we have the option of booking a Club Room. In those rooms you get free internet in the room and also in our Club Lounge, which also provides snacks and drinks throughout the day. Possibly this room category would be an option for your next stay.
All the best and have a nice weekend,
Jakob-Jan Blaauw
Hotel Manager

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Reviewed 13 July 2014

We were invitingly met at Reception and efficiently checked-in. Our room was neat, clean and comfortable; the restaurant and bar provided excellent well priced meals and drinks. Free Wi-Fi is only available in the lobby / bar area. Our only concern - the lifts are very small - space for 2 people and 2 suitcases only.

Stayed: June 2014, travelled as a couple
Thank AMnDMC
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jakob-Jan_Blaauw, Manager at Sheraton Muenchen Arabellapark Hotel, responded to this reviewResponded 16 July 2014

Dear AMnDMC,
Thank you for taking the time to share your experience at the Sheraton Munich Arabellapark with us. We are glad to heart that you have enjoyed your stay with us and liked the rooms and also the restaurant and bar. We look forward to your next stay with us.
Best regards from Munich,
Jakob-Jan Blaauw
Hotel Manager

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Reviewed 9 July 2014 via mobile

I stayed three nights, two rooms for family of four. The Pros: comfortable beds, decent sized clean rooms, quiet suburban neighborhood, supermarket (Rewe) a block away, Arabella metro nearby, a few bistros in the immediate courtyard outside the hotel. Beautiful pool with a nice view. The Cons: I asked 3 staff members how hotel parking worked and got 3 different answers. There is a tiny lot next to front of hotel, and nothing to explain where the actual parking garage is. They told me to use the same ticket, but I got stuck twice trying to exit the hotel. If you don't pay 20 euros per day at the hotel, there's a cash only machine, but nowhere near the little lot. Housekeeping does not clean the balconies, they were disgusting. You only get one tiny bar of soap that is somehow for both the sink and bathtub, no washcloths to go with the tiny shower gel bottle. Elevators are tiny. No air in the hallways, they get stuffy. Wifi only in lobby.

Stayed: July 2014
Thank MamaGuida
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jakob-Jan_Blaauw, Manager at Sheraton Muenchen Arabellapark Hotel, responded to this reviewResponded 15 July 2014

Dear MamaGuida,
Thank you for taking the time to share your experience at the Sheraton Munich Arabellapark with us. I would like to apologize for the parking problems you had to face during your stay and even the other mentioned inconveniences. We have a small parking lot in front of the hotel and there is also a parking garage, but we do not have influence on the cost as it is managed by an external company. However I will speak to the team again, so everyone has the correct information about the parking.
I will also pass on your feedback to the Housekeeping team, to make sure the balconies get cleaned. Usually we have a shower gel for the bathtub and soap for the sink, I’m sorry if one of them was missing. Next time if you feel, something is missing please feel free to call our Guest Service Center so we can provide you with the right amenities. We look forward to your next stay.
Best regards from Munich,
Jakob-Jan Blaauw
Hotel Manager

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Reviewed 7 July 2014

we hadn't been in Munich in almost 10 years, was nice to return to this familiar hotel. it is only a 10 minute subway trip from the main train station, which is just fine. this visit we strolled around the area and found quite a few restaurants and nice areas to walk. we would have eaten at one of them however my husband came down with a bad cold. wonderful to be a spg member and go upstairs to the lounge. the 1st night we had the most amazing prawns and salad. lesser food the next night, however, nice to be sitting by the window as the sun set. our room big and clean and with windows that open which we love. appreciate the option to make coffee and/or tea in our room. it is an older building and renos are ongoing on the outside. inside the Sheraton delivers what it stands for. a most pleasant and peaceful stay.

  • Stayed: July 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank jarmwr40
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jakob-Jan_Blaauw, Manager at Sheraton Muenchen Arabellapark Hotel, responded to this reviewResponded 10 July 2014

Dear judymichael40,
Thank you for the positive feedback upon your stay at the Sheraton Arabellapark Munich. I’m glad to hear that you chose the hotel for your trip to Munich and that you and your husband enjoyed your stay with us. I do hope you husband feels better.
The lounge offers a very special view over Munich and its gets really nice once the sun starts to set.
We look forward to welcoming you and your husband back at the hotel in the near future.
Best regards from Munich,
Jakob-Jan Blaauw
Hotel Manager

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Reviewed 29 June 2014

The Sheraton Arabella is not in the city center but is nice with good sized rooms, pool and spa, and with nice amenities. There are restaurants and small shops in easy walking distance. Wifi is free in the lobby but there is a fee for it in your room. The breakfast buffet is very generous with many hot and cold options, excellent coffee and pleasant staff.

  • Stayed: June 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank CathieS42
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jakob-Jan_Blaauw, Manager at Sheraton Muenchen Arabellapark Hotel, responded to this reviewResponded 1 July 2014

Dear CathieS42,
Thank you for the great review upon your stay at the Sheraton Arabellapark Hotel Munich. We are glad to hear that you have enjoyed your stay with the room, spa facility and the breakfast. Maybe for your next stay you want to consider an Executive Room as you have advantages such as free Wifi and excess to our Executive Lounge. We look forward to welcoming you again in the near future.
Best regards,
Jakob-Jan Blaauw
Hotel Manager

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