The brand would suggest this is a solid and reliable hotel, and the 4* rating would also imply a certain level of quality. Sadly, this hotel disappoints on a number of levels. The lobby is dated and small, the staff are too few in number (always a queue at the front desks whetehr for check-in, check-out or to make an enquiry). Despite having large luggage nobody asked whether I'd like help, and to go to the 10th floor only to find your room card doesn't work is irritating - especially on the 3rd occasion during a 24 hour stay (especially when you then have to queue again to be assisted!).
I booked a double but was given a twin room. Not a major drama, but shows a lack of attention to detail. Internet access is available but at a (substantial) price.
On the plus side, the bar was pleasent and well staffed, the breakfast was substantial and well presented in an attractive dining room. It looks as though some money has been spent recently, but it's wasted without decent staff.
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- Also Known As:
- Sheraton Munich
- Munich Sheraton