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“Outstanding!”

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The Westin Grand Munchen
Ranked #71 of 385 Hotels in Munich
Certificate of Excellence
Reviewed 19 September 2013

Apart for the hotel is superb itself, customer service takes it to a even higher standard level. I forgot such a small thing in the room and the lost and found section was very careful and efficient to send back my item. Awesome customer service, i was amazed by it. Thanks you all for the lovely stay.

  • Stayed: July 2013, travelled on business
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Thank Rena_travelller
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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591 - 597 of 1,616 reviews

Reviewed 16 September 2013

Don't be offset by a strange exterior (I was initially)...
Tha place keeps up the Westin standard - the interiors are amazing, rooms are specious (by European terms) and everything is there just to make your stay as comfortable as possible.
But more than anything I would rate the service - the receptions desk was really friendly and willing to help, not to mention an early check in and a late check out free of charge.
The staff in the bar is great, so is room service. All together the service and care they take of your are good enough of a reason to stay there again!

  • Stayed: September 2013, travelled as a couple
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Thank Ztrel0cK
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 15 September 2013

We had a three night say here. All of the processes such as check in and out and housekeeping went well. The room was pleasant and well looked after. We arrived well before a time you could reasonably expect a room to be ready and the front desk staff helped us out with luggage, maps, and train tickets into town. What you would expect of a hotel of this grade but not always done well - they did it well and happily. We could have had breakfast then but opted for a tea and coffee in their onsite cafe. We only had breakfasts there during the stay but these were also done well.

Stayed: August 2013, travelled as a couple
Thank Gonefishingx
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 8 September 2013

After visiting this hotel for more than 28 times over 9 years and they still manage to impress me with keeping their standards higher than ever.The overall experience from check in to rooms, outlets, and other facilities are all exceeding customers expectation.. Friendly and cheerful staff... You can really enjoy your stay and have a peaceful sleep In a very clean and hygienic environment...

  • Stayed: September 2013
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Thank Talal H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 5 September 2013

We were excited about staying at this hotel until we checked in. The process took almost an hour due to the fact that they couldn’t find our pre-paid reservations for 2 non-smoking rooms. One room had smoke smell in it and we were met with hostility when we asked to exchange it. We were met with even more hostility at the executive lounge claiming that only two members in our foursome were permitted to use the facility due to their SPG Starwood hotels status. Most other hotels permit guests that are accompanied by qualified members!!

The rooms were clean and of average size and décor. The in-room coffee maker did not work and did not get replaced as promised, even after 5 days!!!

Housekeeping service was the very good. The front desk staff was sometimes rude and efficient at saying “NO” and “Can’t do”. Not hospitable at all. There are many other hotels in Munich, so stay somewhere else. Very disappointing.

A copy of this rating was send to the hotel manager who has not responded.

  • Stayed: August 2013, travelled with friends
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2  Thank bariatricrunner
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 5 September 2013

This hotel lifts up to the Westin standard. Clean, warm and decent sized.

The location is peaceful, away from the busy city but nearby trains get you to the popular tourist areas in less than 20mins including walking to train station.

Supermarkets, local eateries were plenty. And a big plus is they have a Sixt car rental kiosk right at the hotel. So renting a car and getting around is so much easier.

If you have a few more euros to spare, go for club. They have a nice exclusive club at the top floor. Pretty cool. You should explore.

Visited May 2013

  • Stayed: May 2013, travelled on business
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Thank TheYangTravelers
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 4 September 2013

Hotel is very good, rooms are large and confortable and the breakfast is delicious. Not a luxury hotel, but a very nice business one!
For me, the only "negative" side of the hotel, but not it's fault at all, is that I was in town for the Oktoberfest and the hotel is far from the park! But we took a cab and it was fine!

  • Stayed: October 2012, travelled with friends
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Thank MillaBuzaid
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about The Westin Grand Munchen

Address: Arabellastr. 6, 81925 Munich, Bavaria, Germany
Region: Germany > Bavaria > Upper Bavaria > Munich
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#12 Spa Hotel in Munich
#27 Family Hotel in Munich
#35 Business Hotel in Munich
#40 Luxury Hotel in Munich
#58 Romantic Hotel in Munich
Price Range: £111 - £470 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — The Westin Grand Munchen 5*
Number of rooms: 627
Official Description (provided by the hotel):
Discover a new passion at the Westin Grand Hotel in Munich. Located in the district of Bogenhausen, the world-famous city with a heart awaits you on the doorstep. With excellent transport connections from your Arabellapark hotel, you reach the city centre in just a few minutes and enjoy the very best Munich has to offer. 627 comfortable rooms & suites as well as the Westin Club invite you to stay a little longer and forget your usual day-to-day routine. ... more   less 
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Also Known As:
The Westin Grand Munchen Hotel Munich
Westin Hotel Munich
Westin Grand Muenchen Arabellapark
Sheraton Munich
Munich Sheraton

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