We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
The latest reviews. The lowest prices. The perfect place to shop for hotels.

“A well maintained property that is consistently a good choice of a hotel”

Best prices for -
Check In dd/mm/yyyy Check Out dd/mm/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 9 more sites!
The Westin Grand Munchen
Ranked #56 of 383 Hotels in Munich
SF
Level Contributor
268 reviews
124 hotel reviews
common_n_hotel_reviews_1bd8 202 helpful votes
“A well maintained property that is consistently a good choice of a hotel”
Reviewed 27 September 2013

I have stayed at this property for more than 15 years at least once every two years. The hotel consistently has maintained its property to a high level and the service levels are good to great. The staff are wonderful and especially in this trip where Air Berlin lost my luggage for two days the hotel staff stayed on it until it was found. We always feel comfortable staying there as a gay couple and love the service and food.
However!!!! If the manager reads this email we did have a run in with one staff person who was rude and very unprofessional during our stay. As a Platinum member we get access to their club room which serves breakfast and a light dinner. One morning as we were going to the special elevator to access the lounge with two friends who were visiting us the club agent stopped us at the elevator and in a very rude tone demanded to know if were we guests. I said yes we were and then she insisted to know if all four were guests. We said no and she very rudely said then they could not come into the room without paying 45 euros which was absurd. It was a perfect stay and it only took one nasty employee who obviously had little customer service training to handle such situations to leave a sour taste in our mouth. I do plan to follow up with the manager of the hotel by letter as she was really out of line.

  • Stayed September 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank SFjoe
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Write a Review

1,526 reviews from our community

Traveller rating
    614
    608
    190
    70
    44
See reviews for
180
354
136
672
Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (175)
Date | Rating
  • Arabic first
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Czech first
  • Danish first
  • Dutch first
  • English first
  • Finnish first
  • French first
  • German first
  • Greek first
  • Hungarian first
  • Italian first
  • Japanese first
  • Korean first
  • Norwegian first
  • Polish first
  • Portuguese first
  • Russian first
  • Spanish first
  • Turkish first
  • Any
English first
Washington DC, District of Columbia
Level Contributor
81 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
Reviewed 25 September 2013 via mobile

Let me start this off by saying I have been traveling for over 20 years all over the US, Europe, Canada, Mexico, etc. most of the time I try and select Hilton properties. For some insane reason this time I selected this property. In no way shape or form am I trying to discourage anyone from selecting this location as I never made it here. You see because of sequestration here in the US travel plans were cancelled normally a non-issue to cancel. This time was much different here is the scenario:
Hotel booked a few months ago
Upon booking date hotel sends standard automatic email your room is booked
Monday morning the 23rd hotel sends email reminder 12 days after you could cancel without penalty (this was stated but again because travel was not issued can't get there)
I call to cancel on Monday 23rd still a few days before expected arrival also emailed only to be told outside the cancelation policy would have to pay 90% of total
After multiple emails and even a call to Starwood Corporate I surrendered today and paid over$1,200 for a hotel room I will never see and now have to go through the stress of most likely not getting reimbursed. However, I was told if the hotel room sells I would be reimbursed (not sure how I could actually know if that happens unless monitor site to see if sold out)

Moral of the story WATCH THE POLICIES and DO NOT EXPECT ANY UNDERSTANDING you will get a bill regardless doesn't matter if you are military or not.

Stayed September 2013, travelled on business
Helpful?
3 Thank DCchick77
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Abu Dhabi, United Arab Emirates
1 review
Reviewed 19 September 2013

Apart for the hotel is superb itself, customer service takes it to a even higher standard level. I forgot such a small thing in the room and the lost and found section was very careful and efficient to send back my item. Awesome customer service, i was amazed by it. Thanks you all for the lovely stay.

  • Stayed July 2013, travelled on business
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Rena_travelller
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Moscow, Russia
Level Contributor
72 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
Reviewed 16 September 2013

Don't be offset by a strange exterior (I was initially)...
Tha place keeps up the Westin standard - the interiors are amazing, rooms are specious (by European terms) and everything is there just to make your stay as comfortable as possible.
But more than anything I would rate the service - the receptions desk was really friendly and willing to help, not to mention an early check in and a late check out free of charge.
The staff in the bar is great, so is room service. All together the service and care they take of your are good enough of a reason to stay there again!

  • Stayed September 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Ztrel0cK
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Melbourne, Australia
Level Contributor
212 reviews
45 hotel reviews
common_n_hotel_reviews_1bd8 91 helpful votes
Reviewed 15 September 2013 via mobile

We had a three night say here. All of the processes such as check in and out and housekeeping went well. The room was pleasant and well looked after. We arrived well before a time you could reasonably expect a room to be ready and the front desk staff helped us out with luggage, maps, and train tickets into town. What you would expect of a hotel of this grade but not always done well - they did it well and happily. We could have had breakfast then but opted for a tea and coffee in their onsite cafe. We only had breakfasts there during the stay but these were also done well.

Stayed August 2013, travelled as a couple
Helpful?
Thank Gonefishingx
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level Contributor
164 reviews
44 hotel reviews
common_n_hotel_reviews_1bd8 47 helpful votes
Reviewed 8 September 2013

After visiting this hotel for more than 28 times over 9 years and they still manage to impress me with keeping their standards higher than ever.The overall experience from check in to rooms, outlets, and other facilities are all exceeding customers expectation.. Friendly and cheerful staff... You can really enjoy your stay and have a peaceful sleep In a very clean and hygienic environment...

  • Stayed September 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Talal H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Seattle, Washington
Level Contributor
249 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 89 helpful votes
Reviewed 5 September 2013

We were excited about staying at this hotel until we checked in. The process took almost an hour due to the fact that they couldn’t find our pre-paid reservations for 2 non-smoking rooms. One room had smoke smell in it and we were met with hostility when we asked to exchange it. We were met with even more hostility at the executive lounge claiming that only two members in our foursome were permitted to use the facility due to their SPG Starwood hotels status. Most other hotels permit guests that are accompanied by qualified members!!

The rooms were clean and of average size and décor. The in-room coffee maker did not work and did not get replaced as promised, even after 5 days!!!

Housekeeping service was the very good. The front desk staff was sometimes rude and efficient at saying “NO” and “Can’t do”. Not hospitable at all. There are many other hotels in Munich, so stay somewhere else. Very disappointing.

A copy of this rating was send to the hotel manager who has not responded.

  • Stayed August 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank bariatricrunner
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotels you might also like...
Travellers also viewed these Munich hotels
0.1 mi away
Sheraton Muenchen Arabellapark Hotel
0.8 mi away
Hilton Munich Park
Hilton Munich Park
#59 of 383 in Munich
4.0 of 5 bubbles 1,846 reviews
2.9 mi away
Le Meridien Munich
Le Meridien Munich
#95 of 383 in Munich
4.0 of 5 bubbles 2,540 reviews
Show Prices
Show Prices
Show Prices
2.9 mi away
Sofitel Munich Bayerpost
2.0 mi away
Munich Marriott Hotel
Munich Marriott Hotel
#64 of 383 in Munich
4.0 of 5 bubbles 1,171 reviews
1.1 mi away
Hotel Muenchen Palace
Hotel Muenchen Palace
#5 of 383 in Munich
4.5 of 5 bubbles 663 reviews
Show Prices
Show Prices
Show Prices

Been to The Westin Grand Munchen? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about The Westin Grand Munchen

Property: The Westin Grand Munchen
Address: Arabellastr. 6, 81925 Munich, Bavaria, Germany
Region: Germany > Bavaria > Upper Bavaria > Munich
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#9 Spa Hotel in Munich
#27 Family Hotel in Munich
#33 Luxury Hotel in Munich
#35 Business Hotel in Munich
#58 Romantic Hotel in Munich
Price Range (Based on Average Rates): ££
Hotel Class:5 star — The Westin Grand Munchen 5*
Number of rooms: 627
Official Description (provided by the hotel):
Discover a new passion at the Westin Grand Hotel in Munich. Located in the district of Bogenhausen, the world-famous city with a heart awaits you on the doorstep. With excellent transport connections from your Arabellapark hotel, you reach the city centre in just a few minutes and enjoy the very best Munich has to offer. 627 comfortable rooms & suites as well as the Westin Club invite you to stay a little longer and forget your usual day-to-day routine. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Expedia, Hotels.com, Agoda, TravelUp, Ebookers, Priceline, Odigeo, TripOnline SA, Traveltool, S.L.U., Evoline ltd, Cancelon, getaroom.com, Hotel.de and HotelQuickly so you can book your The Westin Grand Munchen reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
The Westin Grand Munchen Hotel Munich
Westin Hotel Munich
Westin Grand Muenchen Arabellapark
Sheraton Munich
Munich Sheraton

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing