I have stayed at this property for more than 15 years at least once every two years. The hotel consistently has maintained its property to a high level and the service levels are good to great. The staff are wonderful and especially in this trip where Air Berlin lost my luggage for two days the hotel staff stayed on it until it was found. We always feel comfortable staying there as a gay couple and love the service and food.
However!!!! If the manager reads this email we did have a run in with one staff person who was rude and very unprofessional during our stay. As a Platinum member we get access to their club room which serves breakfast and a light dinner. One morning as we were going to the special elevator to access the lounge with two friends who were visiting us the club agent stopped us at the elevator and in a very rude tone demanded to know if were we guests. I said yes we were and then she insisted to know if all four were guests. We said no and she very rudely said then they could not come into the room without paying 45 euros which was absurd. It was a perfect stay and it only took one nasty employee who obviously had little customer service training to handle such situations to leave a sour taste in our mouth. I do plan to follow up with the manager of the hotel by letter as she was really out of line.
- Official Description (provided by the hotel):
- Discover a new passion at the Westin Grand Hotel in Munich. Located in the district of Bogenhausen, the world-famous city with a heart awaits you on the doorstep. With excellent transport connections from your Arabellapark hotel, you reach the city centre in just a few minutes and enjoy the very best Munich has to offer. 627 comfortable rooms & suites as well as the Westin Club invite you to stay a little longer and forget your usual day-to-day routine. ... more less
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- Also Known As:
- The Westin Grand Munchen Hotel Munich
- Westin Hotel Munich
- Westin Grand Muenchen Arabellapark
- Sheraton Munich
- Munich Sheraton