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“The staff is the best!” 4 of 5 bubbles
Review of Sheraton Munchen Westpark Hotel

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Sheraton Munchen Westpark Hotel
Ranked #49 of 381 Hotels in Munich
Certificate of Excellence
Houston, Texas
Level Contributor
54 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
“The staff is the best!”
4 of 5 bubbles Reviewed 23 September 2013

The reason for the 4 star rating is definately the staff! This was our 3rd hotel in a week (Poland and Salzburg prior) and the staff here are by far worth acknowleding. They spoke wonderful english, were very helpful and pleasant. The outside of the hotel could use a washing. The location was not too bad we could was to Octoberfest. It's a ways from the airport though - $65.00 Euros. The staff make this hotel!

  • Stayed September 2013, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank lspangenberg
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SheratonWestpark, Manager at Sheraton Munchen Westpark Hotel, responded to this review, 26 September 2013
Dear Ispangenberg,
Thank you for choosing to stay with us and posting a great review.
Such feedback about our staff makes us very proud!
Glad you enjoyed Oktoberfest, which is reachable in just 2 stops with the underground or 10 – 15 minutes walking distance from our hotel.
Warm regards,
Sebastian,
Guest Service
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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1,025 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 bubbles
  • Location
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (87)
Date | Rating
  • Chinese (Simplified) first
  • Danish first
  • Dutch first
  • English first
  • Finnish first
  • French first
  • German first
  • Greek first
  • Hebrew first
  • Italian first
  • Japanese first
  • Korean first
  • Norwegian first
  • Polish first
  • Portuguese first
  • Russian first
  • Spanish first
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  • Any
English first
London, United Kingdom
Level Contributor
20 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
3 of 5 bubbles Reviewed 22 September 2013 via mobile

Stayed here for one night during a business trip. It's a Sheraton, so you know what you're getting, but it really does need a facelift. Felt tatty and dog-eared. Staff were helpful. Bed, as expected from a Sheraton, very comfortable. Cannot comment on the food/drink.

  • Stayed September 2013
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank 23BigMarv
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SheratonWestpark, Manager at Sheraton Munchen Westpark Hotel, responded to this review, 26 September 2013
Hallo “23BigMarv”,
Thanks a lot for picking us for your recent visit to Munich and sharing your feedback.
I am sorry that you didn´t like the exterior of our hotel, the building itself is a little older and I understand your comments. But we are very proud to receive plenty of positive feedback complementing our bedrooms, as well as the look and feel of Sheraton Fitness and the conference area, all of which are recently renovated.
Nice to read that you especially enjoy sleeping in one of our signature Sheraton Sweet Sleeper beds.
Hope to welcome you back in the near future.
Best regards,
Patrizia, Executive Office
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Manchester
Level Contributor
14 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 bubbles Reviewed 22 September 2013

I stayed here for a few nights and thoroughly enjoyed my stay. The room was spacious and clean, the service was friendly and warm, the food was very nice, and the location were all top notch. I'd have no problem in staying here again and would definitely recommend it to family and friends.

  • Stayed April 2013, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank ThisCharmingManc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SheratonWestpark, Manager at Sheraton Munchen Westpark Hotel, responded to this review, 26 September 2013
Hallo “ThisCharmingManc”,
Glad you thoroughly enjoyed your stay with us and thank you very much for the recommendation.
Best regards,
Patrizia, Executive Office
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Belfast, United Kingdom
Level Contributor
8 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 bubbles Reviewed 20 September 2013

We had a lovely time here, with hotel location, staff, food and facilities all excellent. Reception staff especially deserve a mention as wonderfully helpful, to two non-German speakers. Our luggage was carefully managed, and advice given aplenty about the city. A model of what hotels are about; hospitality.

  • Stayed September 2013, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank theluckyfisherman
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SheratonWestpark, Manager at Sheraton Munchen Westpark Hotel, responded to this review, 23 September 2013
Hallo “theluckyfisherman”,
Glad you had a lovely stay with us.
Thanks a lot for posting such a great feedback. Makes us very proud.
Hope to welcome you back in the future.
Best regards,
Sebastian, Guest Service
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
United Kingdom
Level Contributor
173 reviews
88 hotel reviews
common_n_hotel_reviews_1bd8 70 helpful votes
4 of 5 bubbles Reviewed 20 September 2013

A typical business-style hotel. The rooms are well furnished and comfortable, and the room rate was reasonable for the quality delivered. Service was good and friendly.
The hotel is located a few km to the west of the city centre but is right next to both U-bahn and S-bahn stations so getting around was never an issue.

  • Stayed August 2013, travelled with family
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank PhilipRylah
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SheratonWestpark, Manager at Sheraton Munchen Westpark Hotel, responded to this review, 23 September 2013
Dear PhilipRylah,
Thanks a lot for choosing the Sheraton Westpark for your recent stay in Munich and sharing your feedback.
Warm regards,
Patrizia, Executive Office
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Morton, Illinois
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 bubbles Reviewed 4 September 2013

My wife and i stayed here for a couple days recently and the hotel seemed clean but really lacked in service. Front desk rarely occupied and when it was service was not friendly. Im sure that there are other hotels that exceed the Sheraton in value but the city of Munich is very special altho it was terribly crowded and very warm.

  • Stayed July 2013, travelled as a couple
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
1 Thank anxtogo1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SheratonWestpark, Manager at Sheraton Munchen Westpark Hotel, responded to this review, 9 September 2013
Hello anxtogo1,
Thank you so much for your post and staying with us.

I apologize for the negative experience you had at the Front Desk - We are usually very proud of our high service level and friendliness and I am sorry to find out that we have failed to deliver this.

Guest’s feedback is one of the most crucial factors to our success – we will therefore discuss your comment with the team to see which lessons can be learned from it. Thank you for your input!

When you travel back to Munich, always feel free to contact me personally. I would like you to experience our service one more time to see what we are really up to.

Best regards and greetings from Munich,
Sebastian, Director Guest Services
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Den Haag, Holland
Level Contributor
30 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
4 of 5 bubbles Reviewed 2 September 2013

We spent a night at this hotel couple of weeks ago. It's located in a quite part of Munich, it's easy to find it, you don't drive to the centre, so no worries about finding it... It has an underground parking, don't know the actual price, I got it for free that night. When we entered, we were surprised how busy it was, I thought there was a huge congress or something (it was 16 August), really packed in the lobby. But then we went to our room on the 10th top floor, it was really nice. Even, when you enter the lift, you get the impression of luxury. If you get a room on the 10th floor, then you can also go to "Club Lounge", where you can have dinner or breakfast. I understood, it's only for the guests on the 10th floor, really good. The food there was good as well as the service. The room was really nice, there is really nothing to complain about, everything looks nice and classy. Thanks for the Nespresso machine.... The only reason I will not give it 5 stars is because it was so (probably unusually?) busy, so busy that we couldn't find a place for breakfast the next morning. But I had a feeling that it was some special occasion those days. The service at the reception was outstanding.
We'll be back.

Room Tip: The rooms on the 10th floor are great, you can even dine and have breakfast on that floor in Club Lo...
See more room tips
  • Stayed August 2013, travelled with family
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank ZoranNL
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SheratonWestpark, Manager at Sheraton Munchen Westpark Hotel, responded to this review, 6 September 2013
Hello ZoranNL,
it is great to hear that you and your family enjoyed your stay at the Sheraton Westpark and especially liked our Club Lounge on the top floor of the hotel. You are absolutely right... if you book one of the club rooms you have free access to the lounge as well.
During your visit we were very busy with larger leisure groups. My apologies if it came to inconveniences during breakfast. I hope you tried the breakfast in the lounge.
Hope to have you back soon!
Best regards, Wolfram N., Hotel manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Sheraton Munchen Westpark Hotel

Property: Sheraton Munchen Westpark Hotel
Address: Garmischer Str. 2, 80339 Munich, Bavaria, Germany
Region: Germany > Bavaria > Upper Bavaria > Munich
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#25 Business Hotel in Munich
#29 Luxury Hotel in Munich
#40 Romantic Hotel in Munich
#51 Family Hotel in Munich
Price Range (Based on Average Rates): £
Hotel Class:4 star — Sheraton Munchen Westpark Hotel 4*
Number of rooms: 258
Reservation Options:
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Also Known As:
Sheraton Munich
Munich Sheraton

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