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“Avoid Booking Deals at the Sheraton”

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Sheraton Munchen Westpark Hotel
Ranked #59 of 387 Hotels in Munich
Certificate of Excellence
Reviewed 25 April 2014

We booked a room over the Easter weekend with a promotional deal from the Sheraton website. Unfortunately, rather than getting the expected Sheraton experience with a convenient discount, it is clear that such customers are put in less than desirable rooms instead. I feel the experience was not worthy of the 4 stars as was advertised. A 3 star hotel at the most.

The room in which we stayed and the floor on which it was located had numerous faults:

- Room corridor on the first floor had two broken lights. This is so easy to fix and gives a terrible first impression to paying customers.
- The furniture in the room had deep scratches and damage; and it appeared that there had been no attempt to fix the problem.
-The ceiling in the room had a patch where painting was incomplete. Very shoddy.
- Room was not well cleaned with dusty surfaces.

The breakfast buffet was expensive (22 euros) for a rather average hotel buffet breakfast experience, while not bad, it was not worthy of such a hefty price tag.

There is no free internet in the rooms - in this day and age this is very unusual. The staff were very pushy in trying to get us to sign up to various paid extras, including paying for the internet in the room.

Positives:

Decent Location next to the train station
Room decor is nice (apart from the furniture damage)
Electronically operated blinds were a nice touch
Quick check-in

  • Stayed: April 2014, travelled as a couple
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2  Thank AshleyHolding
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SheratonWestpark, Manager at Sheraton Munchen Westpark Hotel, responded to this reviewResponded 29 April 2014

Dear „AshleyHolding“
thank you very much for your recent stay and for sharing your feedback with us and the TripAdvisor Community. It is with great disappointment for me to learn that we unfortunately clearly missed to highlight you and you overall felt unwelcomed and not treated appropriately. Please rest assured that I already addressed your concerns with the respective department heads, since it is the goal of our team that our guests feel as comfortable and happy as possible. As we receive many positive comments regarding the friendliness of our staff, I would very much appreciate if you could contact me directly with some additional information. Kindly allow me also to annotate shortly that we do indeed offer complimentary internet access in the Link@Sheraton, as well, as in the Club Lounge.
Again, I regret that you were left with the impression of an inappropriate room assignment, as well as a lack of care and attention. Please accept my most sincere personal apologies.
Should you however change your mind and visit us in the future again I would be more than happy to assist with your booking arrangements.
Yours sincerely,
Heinrich Dominici, Hotel Manager

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375 - 381 of 1,140 reviews

Reviewed 22 April 2014 via mobile

Perfect location, fast and reliable free internet connection in the room, good size bedroom with a big desk to work if needed. Only the mattress was a bit too soft for my taste. Friendly and very efficient staff. Hotel is maybe a bit outdated for a good Sheraton standard, but it really has everything you might need for a small business trip.

Stayed: April 2014, travelled on business
1  Thank Teresa R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 9 April 2014 via mobile

If you looking for comfortable hotel in Munich, this will be your choice
is next to train U-banh station that make very close to center city. The food was excellent, the meat dishes was incredible. The room was very comfortable and the internet access is fast

Stayed: April 2014, travelled on business
1  Thank titipaul
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SheratonWestpark, Manager at Sheraton Munchen Westpark Hotel, responded to this reviewResponded 16 April 2014

Dear “Titipaul”,
Thank you very much for your visit. Glad to read that you had a great stay with us. Especially our kitchen team was happy to receive your feedback, do come back soon to enjoy specialties with fresh Bavarian asparagus at our restaurant.
See you soon and best regards from the kitchen,
Sven, Executive Chef

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Reviewed 8 April 2014

Looked online this afternoon and this hotel had rooms available at 149€ per night. Didnt book online but turned up within 15 minutes to book in person. The only room they had left was now 169€, which we did not take. The receptionist said this aa their last room. Now have found a hotel elsewhere for tonight and see this hotel still advertising rooms available at 139€. Whats the story? Sort your act out, Sheraton!

  • Stayed: April 2014, travelled as a couple
    • Service
2  Thank TeresaB8
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SheratonWestpark, Manager at Sheraton Munchen Westpark Hotel, responded to this reviewResponded 14 April 2014

Dear Teresa,
Thank you very much for your post and bringing up this important matter.
We are proud to have a Best Rate Guarantee at Starwood Hotels & Resorts. The benefit for you as a customer is, that you can always be sure that you will get the lowest rate available if you stick to our own booking channels like starwoodhotels or spg.
Our prices are updated in real time – always taking into account, which rooms are still available and which categories are bookable. It might happen that you will see a certain rate now and a different one a little later. This can lead to the kind of situation you described in your review. But, in todays complex online distribution world, a multitude of other causes is possible as well.
Therefore, it would be a tremendous help to us if you could provide us with further details regarding this situation – that would make the follow up much easier. So please do not hesitate to contact me directly.
Thanks again for your feedback!
Sebastian, Director of Guest Services

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Reviewed 8 April 2014

Very nice Starwood property in an excellent location, very close to U Bahn and S Bahn. Step away from the city centre. Very professional, kind, helpfull hotel staff. Special thanks to banquet team, reception and restaurant / kitchen staff.

  • Stayed: March 2014, travelled on business
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1  Thank AbbasovFarid
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SheratonWestpark, Manager at Sheraton Munchen Westpark Hotel, responded to this reviewResponded 10 April 2014

Dear AbbasovFarid,
Thank you very much for sharing your feedback with us after your stay. We are very lucky with our location, which is literally above the underground station and therefore offers a fast transfer to the city center within five minutes. Our operations team gives their best every day to exceed our guests’ expectations. Very proud to have made your stay a memorable one. Do come back soon.
Best regards,
Heinrich, Hotel Manager

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Reviewed 11 February 2014

We stayed at this Sheraton in November 2013:
PROS:
-Front desk nice and efficient.
-Room was OK.
-Breakfast the food quality was OK.
-Room service the food quality was OK.
-The bar is fine and the cocktails ok (but expensive).
-Very close to the U Bahn and S Bahn.

CONS
I was negatively surprised:
-No coffee and tea maker in the room.
-No free wifi (amazing how some hotels still charge for wifi ….)
-Service at breakfast was not really in the standard, cleaning the used dishes from other guest right beside our table instead of take them to the kitchen wasn’t either professional or pleasant .

It is not a bad hotel but again, not really in the standard from a 4* Sheraton and I think for the same price you can stay at other better hotels in Munich.

  • Stayed: November 2013, travelled as a couple
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4  Thank TBBGermany
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SheratonWestpark, Manager at Sheraton Munchen Westpark Hotel, responded to this reviewResponded 17 February 2014

Dear TBBGermany,
Thanks a lot for staying at the Sheraton Westpark during your recent stay in Munich and sharing your feedback with us and other travelers.
Sorry to read, that we were not able to exceed or even fulfill your expectations. Breakfast service the way you described is definitely not up to our standard and this has already been addressed to the appropriate department in order to improve our services.
At our hotel the internet is included in premium room types, like Clubrooms, Executive rooms and our Suites. Additionally we offer the Link@Sheraton Area next to reception with free internet access for our guests 24/7. There you can use your laptop with wireless connection or our computer terminals - only in the privacy of your room is payment required. Furthermore I am pleased to inform you, that just a couple of weeks ago we reduced the prices of our Wi-Fi.
TBBGermany, we hope to have you back at the Sheraton Munich Westpark Hotel allowing us the opportunity to demonstrate the level of service you expect and deserve.
Warmest regards,
Heinrich,
Hotelmanager

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Reviewed 8 January 2014

Rooms were average sized and clean but the hotel room didn't have a kettle, which to us felt a little strange. Luckily we had our own thermal flasks and the restaurant was happy to give us hot water when we needed it. The dinner was quite disappointing and had a limited selection. The hotel is right next to a U-bahn and S-bahn station so no problems regarding public transport access. Complimentary wifi access was provided in the rooms and the lobby had desktops which can be used for free.

  • Stayed: December 2013, travelled with family
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1  Thank vincewwy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SheratonWestpark, Manager at Sheraton Munchen Westpark Hotel, responded to this reviewResponded 13 January 2014

Dear “vincewwy”,
Thank you for staying with us and sharing your feedback.
At the Sheraton Westpark are coffee machines and kettles available in premium room types like Clubrooms, Executive rooms and our suites. Housekeeping is always happy to bring one to your room on request.
I am sorry to hear that your expectations were not met at Dinner and would be interested to learn details in order to improve. I am looking forward to hearing from you westparkmuenchen@sheraton.com
Best regards,
Heinrich, Hotelmanager

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Additional Information about Sheraton Munchen Westpark Hotel

Address: Garmischer Str. 2, 80339 Munich, Bavaria, Germany
Region: Germany > Bavaria > Upper Bavaria > Munich
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#25 Business Hotel in Munich
#34 Luxury Hotel in Munich
#40 Romantic Hotel in Munich
#51 Family Hotel in Munich
Price Range: £83 - £278 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Sheraton Munchen Westpark Hotel 4*
Number of rooms: 258
Reservation Options:
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Also Known As:
Sheraton Munich
Munich Sheraton

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