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“Convenient location” 4 of 5 bubbles
Review of Sheraton Munchen Westpark Hotel

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Sheraton Munchen Westpark Hotel
Ranked #49 of 381 Hotels in Munich
Certificate of Excellence
Pittsburgh
Level Contributor
46 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
“Convenient location”
4 of 5 bubbles Reviewed 4 May 2014

My brother and I stayed here for 3 nights during our trip to Germany. We arrived several hours before check-in, but I emailed in advance that we'd be doing so and they were able to accommodate us early. We really appreciated that after a long 10 hour flight. We elected to stay in an upgraded room with in-room internet included. The internet was nice and fast. The room was very clean and comfortable. The bathroom was also clean and modern. Water pressure in the shower was great. One slightly annoying thing is that the bathroom fan runs constantly - we couldn't find any switches to turn it off, but we just made sure to keep the bathroom door closed and it didn't affect the night's sleep. The staff is friendly.
The location of the hotel is great. It is less than a minute's walk to the S-Bahn and the U-bahn is right in front of the hotel.

I can't comment on the breakfast except that we didn't try it - I can't justify 22 euros for breakfast. Ever. We walked 5 minutes to the local supermarket and got some croissants, milk, and other snacks to keep in the room. There is also a bakery across the street, but we didn't make it there.

The lobby has a nice business center with computers and a printer. I spent some time one morning down there reading since I woke up earlier. I would have appreciated some complimentary tea like many other hotels seem to offer in the lobby. It's 2.50 Euro if you want coffee or tea in the lobby.

Overall, we were very pleased with our stay there. It's a great location - out of the main bustle of Munich, but very easy access to public transport and a quick 10 minute ride to Marienplatz. Would definitely stay here again.

  • Stayed April 2014, travelled with family
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
4 Thank Stephanie S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SheratonWestpark, Manager at Sheraton Munchen Westpark Hotel, responded to this review, 9 May 2014
Dear “babygeige”,
Thank you very much for staying with us and taking the time to share your wonderful Sheraton Munich Westpark experiences with the TripAdvisor users. I am more than pleased to read, that you enjoyed your trip to Munich and was happy to share this review with my staff. In case you manage to visit us again I wanted to let you know about our alternative breakfast offers. For breakfast you can choose between the full american breakfast buffet (22.00 € per person), a continental option (13.50 € per person) and a la Carté items (price depends on your order). I am sorry if you were not informed about the choices available.
Greetings from Munich,
Heinrich, Hotel Manager
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Rating summary
  • Sleep Quality
    4.5 of 5 bubbles
  • Location
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
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Athens, Greece
Level Contributor
27 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
5 of 5 bubbles Reviewed 26 April 2014

I travelled in Munich for the Easter holidays and chose Sheraton because It had a good price and good comments and finally it was more than I expected. The staff of the hotel very polite and helpful, rooms were very clean with a modern decoration and breakfast was excellent. The main advantage of the hotel is the location, metro station is just outside, two stations from the centre of the town. The only negative was that there was no free wifi in the rooms, only in the lobby. I think that only in superior rooms you have that possibility, but for us that was not a problem. I would recommend Sheraton west gate as a very good choice , value for money.

  • Stayed April 2014, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank anastasias22
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SheratonWestpark, Manager at Sheraton Munchen Westpark Hotel, responded to this review, 29 April 2014
Dear “anastasias22”,
Thank you very much for your recent visit and for sharing your wonderful experiences at the Sheraton Munich Westpark with the TripAdvisor-Community. I am pleased to hear and share, that our team managed to exceed your expectations.
Literally being located right above the metro station is of great advantage to our guests, as within a five to ten minute journey they will reach the city center of Munich.
At the Sheraton Westpark the internet is included in premium room types, like Clubrooms, Executive rooms and our Suites. Additionally we offer the Link@Sheraton Area next to reception with free internet access for our guests 24/7. There you can use your laptop with wireless connection or our computer terminals.
We are hoping to welcome you back soon to Munich and the Sheraton Munich Westpark.
Best regards,
Heinrich Dominici, Hotel Manager
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Helsinki, Finland
Level Contributor
19 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
3 of 5 bubbles Reviewed 25 April 2014

We booked a room over the Easter weekend with a promotional deal from the Sheraton website. Unfortunately, rather than getting the expected Sheraton experience with a convenient discount, it is clear that such customers are put in less than desirable rooms instead. I feel the experience was not worthy of the 4 stars as was advertised. A 3 star hotel at the most.

The room in which we stayed and the floor on which it was located had numerous faults:

- Room corridor on the first floor had two broken lights. This is so easy to fix and gives a terrible first impression to paying customers.
- The furniture in the room had deep scratches and damage; and it appeared that there had been no attempt to fix the problem.
-The ceiling in the room had a patch where painting was incomplete. Very shoddy.
- Room was not well cleaned with dusty surfaces.

The breakfast buffet was expensive (22 euros) for a rather average hotel buffet breakfast experience, while not bad, it was not worthy of such a hefty price tag.

There is no free internet in the rooms - in this day and age this is very unusual. The staff were very pushy in trying to get us to sign up to various paid extras, including paying for the internet in the room.

Positives:

Decent Location next to the train station
Room decor is nice (apart from the furniture damage)
Electronically operated blinds were a nice touch
Quick check-in

  • Stayed April 2014, travelled as a couple
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
2 Thank AshleyHolding
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SheratonWestpark, Manager at Sheraton Munchen Westpark Hotel, responded to this review, 29 April 2014
Dear „AshleyHolding“
thank you very much for your recent stay and for sharing your feedback with us and the TripAdvisor Community. It is with great disappointment for me to learn that we unfortunately clearly missed to highlight you and you overall felt unwelcomed and not treated appropriately. Please rest assured that I already addressed your concerns with the respective department heads, since it is the goal of our team that our guests feel as comfortable and happy as possible. As we receive many positive comments regarding the friendliness of our staff, I would very much appreciate if you could contact me directly with some additional information. Kindly allow me also to annotate shortly that we do indeed offer complimentary internet access in the Link@Sheraton, as well, as in the Club Lounge.
Again, I regret that you were left with the impression of an inappropriate room assignment, as well as a lack of care and attention. Please accept my most sincere personal apologies.
Should you however change your mind and visit us in the future again I would be more than happy to assist with your booking arrangements.
Yours sincerely,
Heinrich Dominici, Hotel Manager
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Munich, Germany
Level Contributor
17 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
4 of 5 bubbles Reviewed 22 April 2014 via mobile

Perfect location, fast and reliable free internet connection in the room, good size bedroom with a big desk to work if needed. Only the mattress was a bit too soft for my taste. Friendly and very efficient staff. Hotel is maybe a bit outdated for a good Sheraton standard, but it really has everything you might need for a small business trip.

Stayed April 2014, travelled on business
Helpful?
1 Thank Teresa R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tres Rios, Costa Rica
Level Contributor
81 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
5 of 5 bubbles Reviewed 9 April 2014 via mobile

If you looking for comfortable hotel in Munich, this will be your choice
is next to train U-banh station that make very close to center city. The food was excellent, the meat dishes was incredible. The room was very comfortable and the internet access is fast

Stayed April 2014, travelled on business
Helpful?
1 Thank titipaul
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SheratonWestpark, Manager at Sheraton Munchen Westpark Hotel, responded to this review, 16 April 2014
Dear “Titipaul”,
Thank you very much for your visit. Glad to read that you had a great stay with us. Especially our kitchen team was happy to receive your feedback, do come back soon to enjoy specialties with fresh Bavarian asparagus at our restaurant.
See you soon and best regards from the kitchen,
Sven, Executive Chef
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New Plymouth, New Zealand
Level Contributor
40 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
2 of 5 bubbles Reviewed 8 April 2014

Looked online this afternoon and this hotel had rooms available at 149€ per night. Didnt book online but turned up within 15 minutes to book in person. The only room they had left was now 169€, which we did not take. The receptionist said this aa their last room. Now have found a hotel elsewhere for tonight and see this hotel still advertising rooms available at 139€. Whats the story? Sort your act out, Sheraton!

  • Stayed April 2014, travelled as a couple
    • 2 of 5 bubbles
      Service
Helpful?
2 Thank TeresaB8
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SheratonWestpark, Manager at Sheraton Munchen Westpark Hotel, responded to this review, 14 April 2014
Dear Teresa,
Thank you very much for your post and bringing up this important matter.
We are proud to have a Best Rate Guarantee at Starwood Hotels & Resorts. The benefit for you as a customer is, that you can always be sure that you will get the lowest rate available if you stick to our own booking channels like starwoodhotels or spg.
Our prices are updated in real time – always taking into account, which rooms are still available and which categories are bookable. It might happen that you will see a certain rate now and a different one a little later. This can lead to the kind of situation you described in your review. But, in todays complex online distribution world, a multitude of other causes is possible as well.
Therefore, it would be a tremendous help to us if you could provide us with further details regarding this situation – that would make the follow up much easier. So please do not hesitate to contact me directly.
Thanks again for your feedback!
Sebastian, Director of Guest Services
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Baku, Azerbaijan
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 8 April 2014

Very nice Starwood property in an excellent location, very close to U Bahn and S Bahn. Step away from the city centre. Very professional, kind, helpfull hotel staff. Special thanks to banquet team, reception and restaurant / kitchen staff.

  • Stayed March 2014, travelled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank AbbasovFarid
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SheratonWestpark, Manager at Sheraton Munchen Westpark Hotel, responded to this review, 10 April 2014
Dear AbbasovFarid,
Thank you very much for sharing your feedback with us after your stay. We are very lucky with our location, which is literally above the underground station and therefore offers a fast transfer to the city center within five minutes. Our operations team gives their best every day to exceed our guests’ expectations. Very proud to have made your stay a memorable one. Do come back soon.
Best regards,
Heinrich, Hotel Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Sheraton Munchen Westpark Hotel

Property: Sheraton Munchen Westpark Hotel
Address: Garmischer Str. 2, 80339 Munich, Bavaria, Germany
Region: Germany > Bavaria > Upper Bavaria > Munich
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#25 Business Hotel in Munich
#29 Luxury Hotel in Munich
#40 Romantic Hotel in Munich
#51 Family Hotel in Munich
Price Range (Based on Average Rates): £
Hotel Class:4 star — Sheraton Munchen Westpark Hotel 4*
Number of rooms: 258
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Hotels.com, Travel Republic (UK), Agoda, Odigeo and Hotel.de so you can book your Sheraton Munchen Westpark Hotel reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Sheraton Munich
Munich Sheraton

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