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“Convenient location”

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Courtyard Munich City East
Ranked #122 of 383 Hotels in Munich
Penang Island, Malaysia
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
“Convenient location”
Reviewed 23 February 2014

Location was near to station. The hotel itself dont have self laundry but you can get it by walking to Resident Inn (next block) . Food at MAX was bad, it took really long time to serve and they seem not enough staff.

  • Stayed February 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Chewys2014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kayhan K, General Manager at Courtyard Munich City East, responded to this review, 28 February 2014
Dear Chewys 2014,

We appreciate very much that you took the time to provide us with important feedback about your stay.

We are very sorry to hear that your experience at our MAX restaurant was not to your satisfaction. In order to investigate the detailed circumstances of that day, it would be very helpful if you could provide us with some information about your visit to the restaurant (date, and if possible time) at cy.mucor.welcome@marriott.com . I will then address this topic directly with the respective associates in order to avoid such incidents in the future.

Since excellent customer service is our top priority every day, I would like to sincerely thank you for giving us the opportunity to improve continuously.

I am looking forward to welcoming you again at our hotel,
With best regards from Munich,

Kayhan Kilit,
General Manager
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486 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (49)
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English first
Salisbury, United Kingdom
Level Contributor
39 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed 15 February 2014 via mobile

Really perfect stopover en route to skiing. We had two adjacent rooms for a family of 4. The check-in double act, one man, one lady, last night (Friday) could have not have been more welcoming and accommodating (and my wife tells me I am fussy). The other main thing we noticed was the really unusually QUIET nature of the hotel which was really welcome. We did not hear a thing - even the doors between the adjacent rooms were reassuringly thick. Decor etc of a high standard. Angelo's pizza/pasta place nearby (walking) is first class and highly recommended but you may have to queue. Parking on the street is free between 23-9, otherwise 1 euro an hour. Would gladly go back. Well done the front desk! Even the kids commented.

Stayed February 2014
Helpful?
Thank TheMcGovernFamily
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 4 February 2014 via mobile

Today I booked into a Courtyard and complained about the fact that I cannot check in for breakfast on the internet. I was told by receptionist to go to another hotel if I dont like it. I will do so next time. If this is called customer approach than I will not be a customer anymore.

Stayed February 2014, travelled on business
Helpful?
2 Thank Mirek H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kayhan K, Manager at Courtyard Munich City East, responded to this review, 5 February 2014
Dear Mirek H,
I am very sorry to hear that you experienced an unpleasant situation during your stay at our Hotel.

Let me assure you that such behavior is not acceptable by any of our associates and that we have already addressed this specific situation with the respective Front Office Agent. Please accept my sincere apology for this incident.

Providing excellent customer service is our top priority every day. In your specific case, we obviously failed to do so, which does not reflect our brand standard.

I genuinely hope that we will be able to welcome you again in Munich in order to make up for your first impression of our Hotel and its services.

With best regards from Munich,

Kayhan Kilit,
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Boston, Massachusetts
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 20 January 2014

The hotel is fairly new, with modern fixtures and furniture. It's a short (3-5 minutes) walk from the Munich Ost train station. The S8 train from the airport drops you at this station, and there are trains every few minutes that will take you to the city center in a manner of minutes.

I arrived around 10am, which is extremely early in hotel terms. I expected I'd have to store my luggage and wait until the official checkin time for a room, but the front desk clerk (Moritz) was extremely friendly and accommodating and found me a room.

The room was pretty much what you'd expect from any Courtyard in the US - which means the room was absolutely massive by European standards. It had a large desk area with a height-adjustable comfortable chair (essential if you're planning on getting work accomplished during your trip). There were a large number of standard 2-pin Euro sockets around the desk, bed, and baseboards. If you're like me and pack a ton of gadgets, it's nice not to have to hunt for enough outlets. There's also a USB plugin next to the television that you can use to charge your phone/tablet/etc without needing to futz around with an adapter. The thermostat is a simple twist-knob for hotter or colder air - it doesn't let you set a specific temperature. I didn't have any trouble using it to stay comfortable.

The bathroom had a tub/shower combo with a glass door. Plenty of hot water and very strong water pressure. There's a magnifying mirror, hair dryer, sample-size toiletries, and plenty of towels. The wardrobe has "real" hangars instead of the annoying ball-and-slot hangars that some hotels insist on using. Standard iron and ironing board are clipped to the side of the wardrobe.

The tea and coffee service consists of an electric kettle and a nice leather-bound box containing a selection of tea bags and instant coffee.

Admittedly I stayed at the hotel during the "off season", but it was one of the quietest hotels I've ever stayed in. All of the doors have a flange that gives a complete seal, so noise and light don't "leak in" under and around the door. This is the first hotel where I've seen that - frankly, I wish more hotels would install similar doors. I suspect all bets are off during Oktoberfest, but you have to expect that.

Unlike Courtyards in the US, there isn't any free Internet access in the rooms. For better or for worse this is standard across Europe, even in "business oriented" hotels. This hotel does at least provide free WiFi in the lobby if you need to get an email/Facebook fix. They also have a kiosk and printer you can use to print your boarding passes for free.

I didn't try the restaurant that seems to have come in for a good bit of abuse by other reviewers, but honestly, you're in Munich - eating in a hotel restaurant should probably be your last resort. There are plenty of decent restaurants and cafes within a 4 block radius, and Marienplatz with hundreds of world-class restaurants is a short hop away on the trains. The room does have a small refrigerator, and there's a Lidl right around the corner and another in front of the train station if you want to engage in some ultra-cheap self-catering.

Room Tip: Ask for a room on the back side of the hotel - it'll look out over a very quiet residential area...
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  • Stayed January 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Michael L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Omaha, Nebraska
Level Contributor
114 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 54 helpful votes
Reviewed 6 January 2014 via mobile

Large rooms typical of USA hotel rooms. My husband, adult son, and I had plenty of room in this hotel. We reserved a room for the three of us. Because we requested the backside of the hotel (quieter), we ended up with two European-sized beds and a cot upon entering the room. Although the beds were a slightly smaller than double beds, they were quite adequate for my husband and me. We elected to have the cot taken out. The bathroom was large.There was plenty of room to unpack all of our things from our suitcases. The breakfast was wonderful - something for everyone! Drinks and light meals were enjoyable in the lounge. The internet area was large and comfortable. It was a short, safe walk to the train station. I would definitely recommend this hotel.

Stayed December 2013, travelled with family
Helpful?
1 Thank RussandAnne
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Chicago, Illinois
Level Contributor
11 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
Reviewed 29 December 2013

This hotel has a great location as it is about 10 minutes from the city center. My wife and I visited here for Oktoberfest this past year. We enjoyed a short 10 minute walk to local train station and five train stops later......we were in downtown Munich! Our room was tidy and clean. We found the bed to be very comfortable and the shower worked well. The biggest surprise was the breakfast buffet! If you're looking for a hotel that has good value with a very good location, I would suggest the Courtyard Munich City East.

  • Stayed September 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Marty12C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Munich, Germany
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 8 December 2013

Breakfast I good, but, it's uncomfortably warm in the restaurant and it's the middle of winter.
The room is ok, but warm air is constantly pumped in the room, even with the window open it's uncomfortable.
Internet is really slow. Courtyard in the US is known as a business hotel, but this hotel is definitely not geared towards business travelers.
The location isn't bad, it's 3 stops to marienplatz (Munich city center) by the a train.
I'm a platinum member with Marriott but I will not stay here again.

Room Tip: Room 505 has a major water leak when taking a shower, avoid it.
See more room tips
  • Stayed December 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Tim B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kayhan K, Manager at Courtyard Munich City East, responded to this review, 11 December 2013
Dear Tim B,

Thank you very much for your honest feedback.

Although it is nice to hear that you liked our very popular breakfast buffet, we are sorry to hear that you perceived the temperature within our Hotel as unpleasant during the period of your stay. In the guest rooms, temperature and airflow can be regulated with the AC control panel. Our Front Office- and Maintenance teams are happy to assist with potential issues regarding the air conditioning system like malfunction. In the public areas, the temperature is controlled continuously and adjusted by our maintenance team if necessary.

We would like to apologize for the lack of speed of the internet connection during your stay and will review this matter thoroughly and make adjustments if the problem persists.

We would be glad if you gave us a chance to improve your first impression of our hotel during your next visit to Munich.


With best regards,
Kayhan Kilit, General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Courtyard Munich City East

Property: Courtyard Munich City East
Address: Orleansstr. 83, 81667 Munich, Bavaria, Germany
Region: Germany > Bavaria > Upper Bavaria > Munich
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
Ranked #122 of 383 Hotels in Munich
Price Range (Based on Average Rates): £
Hotel Class:4 star — Courtyard Munich City East 4*
Number of rooms: 227
Official Description (provided by the hotel):
The comfortable conference and international hotel chain Courtyard by Marriott Munich City East is located in the lively Munich Haidhausen district, just a 3-minute walk from Ostbahnhof. It takes 7 minutes to get to Munich city center, 10 minutes to the trade fair and 25 minutes to the airport. Underground parking is available. Whether you are traveling to Munich on business or for leisure, the hotel offers the perfect accommodation with 227 spacious and comfortable hotel rooms and suites and free Essential Internet. The business center is at your disposal and the 24/7 Grab'n Go Market offers a variety of food and beverages. The gym is fully-equipped with free weights and modern cardio machines. 573 square meters of event space provide 6 modular meeting rooms with the latest event technology for successful meetings and seminars in Munich. The BISTRO offers freshly made international and regional classics as well as delicious snacks&drinks and invites guests to meet and linger throughout the day. ... more   less 
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