My self, my wife and our two children (seven and ten) stayed here for three nights (April 2013).
The hotel is very welcoming with efficient and friendly staff. English is spoken well by all the staff we encountered, and they appreciated our attempts to converse in German no matter how "pigeon" it may have been.
We had two "comfort" rooms which were clean, well serviced with a minibar (though no tea or coffee facilities in the room). There is satellite TV in the rooms (mostly German channels except for BBC world news etc) and Sky sports 1 and Movies 1 were free for our standard of room.
Breakfast is a highlight, with plenty of choice for most tastes including an extensive cold buffet and hot bacon and eggs (fried and scrambled).
The bar is open all day (07:00 to 01:00 !!) and serves food during the day and evening.
The hotel is also located quite a walk from the city center, though as others have said, the local transport networks are very good and the "U" Bahn or tram stations are less then ten minutes walk away (even for a seven year old) and it's two stops to the center (Karlplatz), three to the famous square (Marienplatz) and only one to the central station (Hauptbahnhof).
All in all we really enjoyed our stay in the hotel and would definitely stay there againMore