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Rilano 24/7 Muenchen City
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Reviews (212)
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76 - 81 of 212 reviews
Reviewed 10 January 2013

We stayed here from the 29th December to the 3d January. This is modern hotel, located in 5-7 mins walk from Central train station (Hauptbahnhof) and 10-15 mins walk from city center. Reception works 24/7, staff always ready to help. Breakfasts are not avialable here. You can buy only tea, coffee and soft drinks.
Rooms are not so big and quite dark at evening, but nice and clean. One wall of a toilet is made from glass, but its not transparent, shower walls is made from glass as well, the room-wall is non-transparent in the middle.

  • Stayed: January 2013, travelled as a couple
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1  Thank Vladuha
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Stefanie M, Manager at Rilano 24/7 Muenchen City, responded to this reviewResponded 28 January 2013

Dear Vladuha,

thank you for your positive feedback. Nice to hear that you enjoyed your stay at the Rilano 24|7 Hotel München City.

The location of the hotel is in fact outstanding - a lot of main attractions are reachable by foot within a few minutes.

Reagrding the breakfast: It can be ordered at the reception and will be delivered to your room. Also, there is a nice bakery next door with which we cooperate. They have a nice breakfast room.

We are looking forward to welcoming you very soon at one of our Rilano Hotels & Resorts.

Best wishes,

Your Rilano Hotels & Resorts Team!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 18 December 2012

My girlfriend and I stayed here from the 13th to the 16th December and were both less than impressed with our stay. The hotel is located slap bang in the middle of the seedy part of Munich and does not feel very safe late at night due to the large groups of seedy pimp like males. I don’t think it would be suitable for a girl to walk around this area on her own. The staff at the hotel are not very helpful. We asked the staff to suggest areas which would be good to go to at night and they were unable to come up with anything. Another problem with the hotel is that guests aren’t allowed to control the temperature of their rooms. Our room was BOILING hot. I told the staff this and was assured it would be fixed that day. It wasn’t and so I asked the staff to have another look at the problem. They again said they would fix it. They didn’t!! The staff seemed to not know what they were doing. To make the room bearable we had to sleep with the windows open. The area is not quiet and thus we didn’t have the best three nights sleep.

Overall I would say this is a poor hotel in a seedy area. The place has the fee of a hostel and the staff seems unable to deal with guest problems. I haven’t even mentioned the shower and bathroom arrangement. We knew that the shower would be visible from the room but were not aware that the toilet was also visible.

Don’t stay at this hotel. I read a few of the trip advisor reviews before I went and I can’t believe these people stayed at the same hotel. Makes me wonder if staff writes reviews.

  • Stayed: December 2012, travelled as a couple
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2  Thank 32Colin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Stefanie M, Manager at Rilano 24/7 Muenchen City, responded to this reviewResponded 28 January 2013

Dear 32Colin,

thank you for your honest feedback. We are sorry that you were not happy staying at the Rilano 24|7 Hotel München City.

Yes, the hotel is located in the heart of Munich and there is some adult´s entertainment around. But you can be sure - the area is abolutely safe - no reason to worry.

Regarding our heating system: in wintertime the heating can not be changed below 20 degrees - this temperature is fixed.

We also have rooms, where the glas walls of the toilets are covered completely with foil - in this case - if you are feeling completely uncomfortable - you can ask for changing the room.

Most of our guests are very happy staying at the Rilano 24|7 Hotel München City - it is brand new and actually the location is outstanding. Within a few minutes the main station, the well known shopping mile "Marienplatz" can be reachd within a few minutes by foot. We are sorry that you do not share the opinion most of our guests have.

We would be happy deserving a second chance. There is another Rilano Hotel located in Schwabing/ Munich - maybe this would be the perfect choice for you.

Best wishes,

Your Rilano Hotels & Resorts Team!

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Reviewed 9 December 2012 via mobile

I agree with soulighter's review. On the face of it, this is a nice, modern and clean option. However, the AC does not work. Our room was stiflingly hot and the AC system is centrally controlled. I spent 30 mins trying to resolve it with the employee on duty to no avail. I was subsequently promised that it would be sorted on second day but nothing was resolved for the 3 nights I was there. We had to open the window to let the -9 air outside to cool the room down. But this meant the traffic / noise outside wouldn't enable us to get to sleep. All in all, we slept very poorly during our stay which is a big disappointment. The other issue we had is that the strangely designed shower had a bad stench. All in all, I would love to recommend this hotel but I wouldn't stay here again unless I was certain that the AC issue has been resolved.

  • Stayed: December 2012
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Thank killanigia
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Stefanie M, Manager at Rilano 24/7 Muenchen City, responded to this reviewResponded 12 December 2012

Dear killanigia,

thank you for your honest feedback. We are sorry that we could not maximise the comfort of your stay.

Regarding the air condition: our air condition and heating is one system. In summer it is used to cool down the rooms, in winter to heat the rooms. In winter the rooms can be cooled down to a minimum of 22 degrees. Everything works very well.

We would be very happy to welcome you very soon in one of our Rilano Hotels & Resorts.

Best wishes,

Your Rilano Hotels & Resorts Team!

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Reviewed 4 December 2012

We stayed here for 3 nights in October, and here are some of the good and bad.

Good
1) New hotel- boutique. Mind you, it's not everyone's cup of tea.
2) Location- an easy stay 5-10 mins walk from HBF (main train station). We arrived in Munich from Salzburg at HBF, and used HBF S-Bahn. to get to the Munich airport (takes about 45mins).
3) Room- small but functional. We found there's enough room for the 2 of us and there are enough storage. There's an safe in the room.
4) There's a supermarket just around the corner.
5) We arrived before check-in time; but was able to check in, always a bonus to be able to have a quick refreshment before heading out to city to explore.
6) Room was always clean and tidy.

Bad
1) Location- as mentioned in other reviews, the street is located in red light district. However, it never felt unsafe and there was never any bother walking on the street when we returned in the evenings.
2) Air con- we chose we this hotel mainly due to the availability of air-con. However, the AC control central panel was in German. We figured out how to change it to English but we still couldn't make it work or cool the room down. It wasn't hot when we were there but just needed ventilation in the room so it wasn't stuffy. There was a window in the room which we could open for fresh air, but the street was busy and with loud music so we couldn't keep it open all night.
3) Good noise insulation- with the window closed we couldn't hear any street noise.
4) Shower- rather interesting design. As mentioned before (and you can see from my photos), one side of the shower is a pane of glass which is frosted in the middle. Even though I was travelling with my partner, it's still rather strange and felt a bit seedy/ kinky.
5) Room was quite dark at night
6) TV channels- there are plenty but non in English.
7) Wifi- it's free but there a rather ungenerous time limit.

When we first arrived at the hotel, there were two women smoking at the entrance. We subsequently found out that there two women must work/ related to the hotel, as we saw them every morning during our stay. They were never friendly or greeted us as guests at the hotel, and smoking at the small entrance created really bad impression.

Overall, we like the fact that it's a new hotel and convenient location, and while we usually prefer boutique over chain hotels, we didn't like the room design. Also, we chose the hotel due to the availability of A/C which didn't work that well so that was a let down.

So overall, it's more than good enough for us, but nothing outstanding either.

  • Stayed: October 2012, travelled as a couple
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Thank soulighter
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Stefanie M, Manager at Rilano 24/7 Muenchen City, responded to this reviewResponded 12 December 2012

Dear soulighter,

thank you for your feedback. We are sorry that you did not completely enjoy your stay at the Rilano 24|7 Hotel München City.

The hotel is located in the heart of Munich. The main station, Marienplatz etc. can be reached by foot within a few minutes. There is some adult entertainment in the area, but it is abolutely safe - there is no reason to worry.

Regarding the Air Condition: In summer and winter we use the same system to control the room temperature. In Summer it is some kind of cooling system, in winter it is a heating system. In winter you can reduce the temperature to a minimum of 22 degrees - less than this is not possible.

Our staff is actually not allowed to smoke at the main entrance area - thank you for this information.

The hotel is very new - it was opened in September 2011. The design is very modern. The Rilano 24|7 hotels’ mission: provide space for relaxed, design-oriented individuality. We are very sorry that you were not comfortable with the design of our guest rooms.

We would be very happy to welcome you again in one of our Rilano Hotels & Resorts. Not all of our hotels are as modern as the one you stayed. Our "The Rilano Hotels" located in Munich, Kleve and Hamburg, also our "Rilano Resort Steinplatte" are not as modern as our 24|7 brand.

Best wishes,

Your Rilano Hotels & Resorts Team!

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Reviewed 19 November 2012

Stayed here in November. Hotel is located close to the train station. This is an advantage because it allows you to take the S1 or S8 train to the Hauptbahnhof/main train station (between 40 and 50 minutes, eur 10) and walk to the hotel. From there, it is just a few minutes walk to the central city sights.
The room is modern and clean, making smart use of space for basin, shower and toilet.
The hotel has no breakfast area, but you can buy a voucher for breakfast at the neighbours, or have a basic breakfast box delivered to your room for eur 9.
Friendly service.

  • Stayed: November 2012, travelled solo
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Thank Haarlem
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Stefanie M, Manager at Rilano 24/7 Muenchen City, responded to this reviewResponded 12 December 2012

Dear Haarlem,

thank you for your positive feedback. Nice to hear that you enjoyed your stay at the Rilano 24|7 Hotel München City.

The location of the hotel is in fact perfect. From here the main station, Karlsplatz etc. are reachable in a few minutes walking distance.

You are right: We do not have a breakfast room. We ask our guests upon arrival if they would like to have breakfast the next morning. There are two options:
1. Breakfast is served to your room
2. There is a nice bakery next door for which we offer vouchers

We are looking forward to welcoming you very soon at one of our Rilano Hotels & Resorts.

Best wishes,
Your Rilano Hotels & Resorts Team!

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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