A very seedy location, noisy outside, a room temperature that was ridiculously hot and inflexible, robotic staff. I was due to stay 3 nights but could stand no more than 1- however, it took about 15 minutes of arguing with the manager to be 'allowed' to leave without being charged for a 2nd night.
Essentially, they made a bad experience far worse- some lessons in handling unhappy customers would probably be of benefit here.
No doubt this review will get a damage limitation response from the management....don't be fooled, if you want comfort and a pleasant atmosphere/exterior location then avoid. If you're looking for something cheap... then at least the rooms were clean.
- Official Description (provided by the hotel):
- Our modern non-smoking hotel is located directly in the center of Munich, only a 5-minute walk from the Munich Central Station The 24 hour Rilano service includes both: WIFI completely free of charge in the entire hotel as well as free phone calls Germany-wide. The 53 fully air-conditioned rooms are equipped with wooden floors, 3D-flat-screen TV, laptop safe and rain shower. The bed with Xenergy mattress, specifically designed for the Rilano Group, makes you sleep perfect. The 24|7 Corner of our city hotel, which replaces the traditional mini-bar, offers a selection of small and special delicacies as well as cold and hot drinks. The nearby central station offers direct connections to the Munich Trade Fair and Munich Airport. The city center and the Oktoberfest are an eight minute walk or one underground stop away. New: Breakfast in the brand new Coffee Fellows Shop: From now on you can enjoy your breakfast in the newly opened Coffee Fellows Shop inside the hotel. Until 10:00 pm our guests can enjoy alcoholic and nonalcoholic drinks and snacks at the bar of the new Coffee Fellows. From March, our guests can look forward to a small terrace with about 14 seats in front of the Cafe. ... more less
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