We were here during the height of Octoberfest. The staff is exceptional and anticipates your needs. When I checked in and showed my passport the desk clerk wished me a happy birthday, that night after coming back from dinner there was a desert cake with Happy Birthday on the plate. We took advantage of their escorted trip and reserved table at the Hippodrome. The bar service was exemplary. The complimentary soup at midnight was a nice touch. The little touches really add up and the room was exceptional. The junior suite is the best value. A definite top five experience.