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“Top-Notch Hotel and Excellent Service”

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Mandarin Oriental, Munich
Ranked #3 of 382 Hotels in Munich
Certificate of Excellence
Southern California
Level 6 Contributor
32 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 198 helpful votes
“Top-Notch Hotel and Excellent Service”
Reviewed 3 May 2006

The biggest standout thing about this hotel is the service from the staff. I must confess that when I was arranging to stay here, I did not feel like I received good service from the staff when I called. But from when we arrived, every member of the staff that we came across were tremendously helpful - as a previous reviewer cited, they knew us by name. Everyone was so efficient and helpful - no request was too small as they tried to meet it.

As for the location, it is about a 7-10 minute walk from the Marienplatz City Center train stop. It's very central to everything in Munich, which isn't very big. It's also a couple of blocks from the couture shops on Maximillianstrasse.

The room was very spacious and nice. It was luxurious and simple - not over-the-top in decor so I can see why some may see this as 'average.' Our bathroom was large and had a separate shower stall with a rainshower. The toiletries were Molton Brown, which was really nice. And free mini-bar with beer, soda, juice and water! What hotel provides that these days?! The rooms were very well-insulated so there was no noise from the outside or the hall. The only big negative of the hotel is that the rooms were badly ventilated. It was so hot in the room - felt like a sauna in both the room and the bathroom all the time. Even after we turned off the heat. I think that in the height of summer when the air-conditioner is turned on, things would be fine. But in the winter, the heat can be a bit unbearable.

If you can include breakfast in your rate, it is well-worth it. The pancakes and omelettes were wonderful. With the breakfast in your rate, you can order room service which was such a treat!

We didn't eat at Mark's but one night, we ordered dessert from Mark's. It was such a disappointment. On another day, we ordered room service lunch which was pretty good.

The roof terrace was not yet open so we didn't get a chance to check it out.

On a side note, we found two really great restaurants:
(1) Austernkeller - seafood was very good and service was impeccable. This is just around the corner from the hotel. 185-euros for two with wine for one and service
(2) Bistro Terrine - great French food. We later found that it was owned by Tantris, the best restaurant in Munich. 150-euros for two (4-course with wine for one).

  • Stayed April 2006
    • Value
    • Rooms
    • Cleanliness
    • Service
Helpful?
5 Thank cqt
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
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English first
Chicago, Illinois
Level 2 Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed 2 April 2006

We have stayed in lots of hotels, from the Plaza in New York City to the Arrowhead somewhere near Sandusky, Ohio. (I loved the Arrowhead; my wife preferred the Plaza.) The Mandarin Oriental is, hands down, the best hotel we have ever stayed at. The key, we think, is that it is a luxury hotel but much smaller than luxury hotels ordinarily are. This makes it possible for the staff to actually have time to provide individual, top-notch service. Everyone on the staff knew our names. They catered to our every whim. They also left flowers and champagne in our room for our anniversary and got us into the best restaurant in town on one day's notice.

You can't beat the location. You can probably beat the price, but if you have the means it is worth every penny.

And if you are in Munich, wherever you stay, don't miss Mike's Bike Tour!

N.B.: Someone has said the rooms were "average." Our room wasn't average. It was huge and very fancy.

  • Stayed April 2006
    • Value
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank youngowens
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cumberland Center, Maine
Level 5 Contributor
61 reviews
44 hotel reviews
common_n_hotel_reviews_1bd8 116 helpful votes
Reviewed 21 February 2006

My wife and I stayed here as part of our honeymoon. We are big fans of the MO chain, so we naturally chose this hotel for our one night in Munich.

The service was INCREDIBLE! I made my reservation online, and just wrote a quick comment to advise that it was our hoeymoon. Well, when we arrived for this very last leg of our trip, the manager personally took us up to our room, and...

...there were rose petals all through the room, including a huge heart on the bed, a bottle of chilled champagne, and a large bowl of strawberries! All at no extra charge.

That's what I call going above and beyond, and why Mandarin Oriental hotels are our favorite.

Unfortunately, the rooms themselves were only average, compared to the other Mandarins we've stayed at (Miami, NYC). There was very little oriental flair in the decor, and some of the furnishings and electronics seemed low rent. The bathroom had some cracked tiles. Granted, we were not in one of the top suites, but I expect more from even the basic rooms at a Mandarin Oriental.

The restaurant Mark's was fantastic, and the wine selection was very good as well. Probably the best food we've had in Germany.

In summary, impeccable service with incredible attention to detail, and great food. A decent value for a luxury hotel, but it could use an interior renovation, at least in the room we had.

  • Stayed June 2005
    • Value
    • Rooms
    • Cleanliness
    • Service
Helpful?
6 Thank Pretzellogix
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Zurich
Level 2 Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
Reviewed 8 January 2006

I stayed at the Mandarin Oriental Munich together with my husband for 4 wonderful days. The hotels location is perfect, as is everything else in this hotel. If you just want to relax and enjoy hospitality then this is the place for you. We had a deluxe double room on the 6th floor which was perfectly quiet. Our bathroom was very generous and the floor heating is just wonderful. What makes this hotel so pleasant to stay at is all the little details like fresh fruit every day or the weather report with a rose petal on the bed when you come back to your room in the evening. Whatever wish you may have it will be fullfilled immediately with a smile. Also we highly recommend eating at the hotel restaurant MARK'S one evening. The kitchen is superb.

  • Stayed January 2006
    • Value
    • Rooms
    • Cleanliness
    • Service
Helpful?
12 Thank PERLE
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Chicagp
Level 2 Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 74 helpful votes
Reviewed 2 November 2005

The commitment to sincere, personal, memorable service in this hotel is remarkable. After a really rough red-eye flight from Toronto, I arrived for a very early check-in. My room was only fifteen minutes from ready (which is pretty huge, mid-morning, in a top European hotel - they really do listen to your booking requests) so they sat me down for hot herbal tea and chocolate cookies. Bags were already in the room when we arrived and ten minutes later my suits were being pressed. How relaxing is that?

Everything about this hotel is first-class. You don't feel embarassed about calling the concierge for symphony tickets (yeah, I know that's what they're supposed to do but, seriously, how comfortable are you in most hotels really asking "can you find tickets for this sold-out concert?" - here you are). You feel comfortable just ordering up coffee service while catching up on some office work.

This hotel truly should be held out as a model. They are proud of the hotel and are exceptional hosts.

I have been in residence at the other top Munich hotels and while they are, without a doubt, excellent places, none of them come even close to the Mandarin Oriental Munich.

Finally, this hotel and the Kempinski Four Seasons occupy the best real estate in Munich. Right next to Wempe, Louis Vuitton, Bally, Montblanc and so many more.

Stay here - you'll want for nothing, my friend.

  • Stayed November 2005, travelled on business
    • Value
    • Rooms
    • Cleanliness
    • Service
Helpful?
15 Thank QVSINT
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
A TripAdvisor Member
Reviewed 1 November 2005

Stayed in the Mandarin Oriental in Munich for two nights in mid-October. This place is fabulous and there's no reason to stay anywhere else in the center of Munich. It's tucked away from the noise and congestion of Maximilianstrasse. The rooms (and bathrooms) are huge and the front desk and wait staff were outstanding in their attention to detail. And it's convenient to all the stores as well as the great cafes and restaurants of Marienplatz. If price is not an issue, don't even think of staying anywhere else!

Helpful?
6 Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
A TripAdvisor Member
Reviewed 29 September 2005

i would never have expected the levels of service that i, my wife and 1 year old son received at the mandarin. the folks were simply incredible. we ended up in a suite overlooking the opera house - it had to be one of the nicest city rooms we have stayed in - high ceilings and big windows, all openable (rare in city hotels!). the chief concierge was the best we have ever dealt with, and staying there was like being amidst a group of cartetakers whose prime concern was our safety, well-being and happiness. we'd just driven in from austria, and when i asked about the avis rental location, the concirge offered to have the car filled up and returned! on check out, there was an issue with the avis bill which the hotel followed up with and and had resolved a week later, calling us in london to confirm.

cons: the standard rooms look into a car park building and the much talked about roof pool is more a plunge pool than a swimming pool.

all in all - sets a high standard that luxury hotels around the world ought to aspire to...

  • Stayed August 2005
    • Value
    • Rooms
    • Cleanliness
    • Service
Helpful?
6 Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Mandarin Oriental, Munich

Property: Mandarin Oriental, Munich
Address: Neuturmstr. 1, 80331 Munich, Bavaria, Germany
Phone Number:
Region: Germany > Bavaria > Upper Bavaria > Munich
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Business Hotel in Munich
#2 Luxury Hotel in Munich
#10 Family Hotel in Munich
#10 Romantic Hotel in Munich
Price Range (Based on Average Rates): ££££
Hotel Class:5 star — Mandarin Oriental, Munich 5*
Number of rooms: 73
Official Description (provided by the hotel):
Quietly tucked away in a side street, yet centrally located near the famed Maximilianstrasse, Mandarin Oriental, Munich is an elegant gem of Neo-Renaissance charm, providing the highest levels of personalised service in the city and award-winning restaurant and bars. The newly refurbished 48 spacious rooms and 25 suites offer the finest in contemporary luxury and, along with the stunning roof-top pool, feature views that stretch across the picturesque surroundings of the old town. ... more   less 
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Also Known As:
Mandarin Oriental Munich Hotel Munich
Mandarin Oriental Hotel Munich
Mandarin Munich
Munich Mandarin Oriental

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