The biggest standout thing about this hotel is the service from the staff. I must confess that when I was arranging to stay here, I did not feel like I received good service from the staff when I called. But from when we arrived, every member of the staff that we came across were tremendously helpful - as a previous reviewer cited, they knew us by name. Everyone was so efficient and helpful - no request was too small as they tried to meet it.
As for the location, it is about a 7-10 minute walk from the Marienplatz City Center train stop. It's very central to everything in Munich, which isn't very big. It's also a couple of blocks from the couture shops on Maximillianstrasse.
The room was very spacious and nice. It was luxurious and simple - not over-the-top in decor so I can see why some may see this as 'average.' Our bathroom was large and had a separate shower stall with a rainshower. The toiletries were Molton Brown, which was really nice. And free mini-bar with beer, soda, juice and water! What hotel provides that these days?! The rooms were very well-insulated so there was no noise from the outside or the hall. The only big negative of the hotel is that the rooms were badly ventilated. It was so hot in the room - felt like a sauna in both the room and the bathroom all the time. Even after we turned off the heat. I think that in the height of summer when the air-conditioner is turned on, things would be fine. But in the winter, the heat can be a bit unbearable.
If you can include breakfast in your rate, it is well-worth it. The pancakes and omelettes were wonderful. With the breakfast in your rate, you can order room service which was such a treat!
We didn't eat at Mark's but one night, we ordered dessert from Mark's. It was such a disappointment. On another day, we ordered room service lunch which was pretty good.
The roof terrace was not yet open so we didn't get a chance to check it out.
On a side note, we found two really great restaurants:
(1) Austernkeller - seafood was very good and service was impeccable. This is just around the corner from the hotel. 185-euros for two with wine for one and service
(2) Bistro Terrine - great French food. We later found that it was owned by Tantris, the best restaurant in Munich. 150-euros for two (4-course with wine for one).
- Official Description (provided by the hotel):
- Quietly tucked away in a side street, yet centrally located near the famed Maximilianstrasse, Mandarin Oriental, Munich is an elegant gem of Neo-Renaissance charm, providing the highest levels of personalised service in the city and award-winning restaurant and bars. The newly refurbished 48 spacious rooms and 25 suites offer the finest in contemporary luxury and, along with the stunning roof-top pool, feature views that stretch across the picturesque surroundings of the old town. ... more less
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- Also Known As:
- Mandarin Oriental Munich Hotel Munich
- Mandarin Oriental Hotel Munich
- Mandarin Munich
- Munich Mandarin Oriental