I have stayed at various stunning MO properties around the world and I have to say this is now the one to beat.
I booked via their website into one of their Bed and Breakfast rates in an “Exclusive” room. These larger rooms could accommodate an extra bed for our son. Oddly enough, I couldn’t book two adults and a child via the website so I called the hotel who just said to book the adults and mention my son in the comments. Quirky. The receptionist also said to mention our son’s age because they would have something special for him in the room.
Driving to the MO is quite confusing due to a labyrinth of one way streets. I thought I could get us there without the GSP but it got quickly frustrating. Luckily my iPhone finally got us there. My family didn’t know where we were going to stay so my well-traveled husband and son got very excited when we pulled up in front. I got out of the car and the porter asked if I was Mr. *****. LOVE THAT. I had rented a station wagon since we had a year’s worth of luggage: six huge bags and three carry-ons. One porter said he would take care of all the bags while another introduced himself and showed me to the front desk. Three people welcomed us on the way there. Great start so far!
The receptionist helped us quickly and efficiently while being warm and friendly. In a matter of seconds she was done and offered us a welcome drink either in the lobby bar or up at the China Moon rooftop bar. She then escorted us to our room.
We were all pleasantly surprised at the size of the room even with the extra bed. After having experienced many tiny rooms throughout Europe, this was big. The highlight was the spectacular view out of St. Peter’s Church, the Frauenkirche and the Glockenspiel, Munich’s equivalent of an ocean front room. The room was luxuriously appointed: Bang & Olafsen TV and stereo, super comfy bed, a separate couch and chairs seating area, huge walk-in closet and beautiful marble bathroom with built in LCD TV and the same view out over the city. They had also prepared the room with a plate of chocolate chip cookies, a bouquet of pink roses and a basket of fruit. My husband also couldn’t believe his ears when our guide said that we could help ourselves to the complementary mini-bar! Right on! Having no further questions, she wished us a pleasant stay and was off. As soon as she was gone, my family and I exchanged muted screams and set off to explore our room. This property feels like a boutique hotel as it has only 73 rooms. Not once was I asked my room number. The first time at each part of the hotel a polite “Could I have your name please?” Then with subsequent visits, they always greeted me by name.
WELCOME DRINK ON ROOFTOP BAR
Some travel magazine I read had mentioned that the MO had the BEST rooftop bar anywhere in Munich but I had never made it there. Even at 3:30pm, it was hoping! The Nepalese Ambassador was host a luncheon with about 20 people but there was still plenty of seating. After having endured a LONG winter and almost no spring, we welcomed sitting in the sun. Like most other MOs, the staff are wonderful. We were immediately served a glass of water and given menus. We both ordered signature martinis and our son a virgin mojito. The views from the bar provided us with a 360 degree panorama of Munich. Somehow in my preparations, I had missed the fact that there was also a pool on the roof. My son and I immediately knew what our next activity would be. We were presented with a bill for 49 euros that we signed but I knew that it wouldn’t appear on my final folio.
By the time we made it back to the room, all the bags had been delivered. The room was big enough that it wasn’t crowded AT ALL even with our NINE bags! We quickly changed and went back up to the pool. As soon as we got back up, I was greeted by name and they asked if they could set us up for a swim. The bar is adjacent to the pool but only residents are allowed to go down to the opposite end where all the chaise-lounges were. Our attendant prepared each of our chairs in a manner to the Halekalani in Waikiki. Then he offered the complementary sun lotions, Evian water, juices and fruit. I love a hotel that doesn’t nickel and dime you. There was a small mini-bar that any of us could help ourselves to at any time. There were two other couples sharing the pool area with us. The infinity pool provided the same 360 views of our Munich. My son was the only kid on the whole pool/bar area. So I made sure that we weren’t too loud. I invented a new game called “Whisper Marco Polo”. It was fun but didn’t bother the other guests. It was so wonderful to be relaxing after a hectic month of finishing work, selling many of our possessions and packing up.
Then we returned to the room for a quick nap before dinner. We channel surfed the 265 channels on our TV! It was quite an extensive list of channels from around the world.
We had booked dinner at one of my favorite restaurant in Munich, Rusticana. They serve the best ribs I’ve ever eaten. We pigged out royally. We decided to take the S-bahn back to the hotel instead of the 30 minute walk. Unfortunately, my son’s mobile fell out of his pocket on the train. As we were walking in the hotel, I received two blank texts from the phone. He realized immediately that it was lost. I called the number several times but whomever picked it up didn’t answer.
I called again 20 minutes later and a man answered! He said that his neighbor had brought him the phone because he didn’t know how to operate it. The man gave me his address and we set off to fetch it. After living in Germany these two years, I have to say that the Germans on the whole are some of the most honest people I have ever met. This man buzzed us up to his apartment and happily gave my son his phone back. This just doesn’t happen like this in California.
Just a month ago, I happened to drop my ID badge from work while exiting my car at the supermarket. The worst was I had just wrapped a 50 euro note around it. The next day I went back to the store and they had the ID with the money still on it. Someone found it in the parking lot, turned it in to an employee without taking the money. Then the employee put it in the lost and found without taking the money either. You have to love this level on honesty.
Our rate included breakfast either in the Michelin starred “Mark’s Restaurant” or via room service. We chose to go downstairs to experience the restaurant. We thoroughly enjoyed the whole experience. The service was top notch. They had a nice buffet out but also offered many freshly prepared items from a menu. After grazing at the fruit bar and smoked fish, I ordered a delicious Eggs Benedict and my son had a waffle. Like before I was presented a bill for 93 euros at the end but I knew that I’d never see those charges.
Our rate offered a late check-out at 6pm if available but they could only give us until 1pm since another guest was coming into our room later. We spent the rest of the morning back at the pool swimming, relaxing and reading. Some German celebrity was being photographed at the bar and pool which provided my son with some excitement!
Finally at 12:45 we called down for a porter and within three minutes he was at our door. We asked that he store the luggage until our departure at 6pm. The same friendly woman who checked us in also checked us out. Once again she greeted me by name as I walked up.
My son chose to have our last meal at the adjacent Hofbrauhaus. We ate in the outdoor biergarten area next to a charming um-pah-pah combo. The rest of the afternoon was spent at the Munich Zoo.
Finally at 6pm, we arrived back at the hotel. I went to arrange the bags and car while my husband needed to buy a stamp for a postcard. He found me saying “WHAT KIND OF HOTEL IS THIS?!?!? THEY DON’T EVEN SELL STAMPS!!” Then he added, “They simply offered to mail it for me!”
The nicest surprise was when I asked for our car to be brought around and our bags to be retrieved form storage, the porter simply said “Mr. *****, we have taken care of everything and your car is waiting at the curb with all the bags loaded.” Then he handed all three of us cold Evian waters and escorted us out. He checked that all the bags had been loaded and once we were inside insisted on taking an old empty bottle in the cup holder. This kind of service is not in any employee manual. We left giggling at the outstanding service. I’m a pretty jaded traveler. These days I don’t seem to get impressed very often but WOW! The Mandarin Oriental in Munich exceeded all my expectations, surprising and delighting me throughout our stay.
- Official Description (provided by the hotel):
- Quietly tucked away in a side street, yet centrally located near the famed Maximilianstrasse, Mandarin Oriental, Munich is an elegant gem of Neo-Renaissance charm, providing the highest levels of personalised service in the city and award-winning restaurant and bars. The newly refurbished 48 spacious rooms and 25 suites offer the finest in contemporary luxury and, along with the stunning roof-top pool, feature views that stretch across the picturesque surroundings of the old town. ... more less
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- Also Known As:
- Mandarin Oriental Munich Hotel Munich
- Mandarin Oriental Hotel Munich
- Mandarin Munich
- Munich Mandarin Oriental