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Leonardo Hotel Munich Arabellapark
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Reviews (469)
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All reviewsbavarian stylestandard hotelroom priceone night staypleasant hotelenglish gardenstayed here for nightsbreakfast buffetyogurttrainbmw
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82 - 87 of 469 reviews
Reviewed 9 August 2013

This hotel is a short walk from the S Bahn, but so is everything else in Munich. Once you get here, they nickel and dime over every little thing: wifi is 14,90 Euro per day, then is spotty and slow. Access to the refrigerator requires a credit card. Breakfast is 20 Euro. Iron, ironing board, and washcloths are on request only. One day on our trip, our room did not get made up. The bed was comfortable, however, and the room was cool. This is a very busy hotel. A bonus is that there is a shopping center in the underground below the hotel with a decent bakery and grocery store, which was convenient. The hotel itself is bare bones.

Stayed: August 2013
Thank Karen B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHGCare, Guest Relations Manager at Leonardo Hotel Munich Arabellapark, responded to this reviewResponded 26 August 2013

Dear Karen B,

Thank you for taking the time to convey your comments regarding your recent experience with us. We highly value views, opinions and feedback from our guests, as this allows us to constantly improve the service we provide.

Our goal is to ensure that all our clients leave satisfied and we try our best to fulfill all our guest requests. I apologize for the shortfalls during your recent stay. We constantly strive to provide an environment of comfort and value to our guests, therefore, we are sincerely concerned when we fall short of your expectations. I have taken note of your valuable comments and will use these to monitor and improve the quality of services we offer to our guests.

Again, thank you for staying with us and taking the time to give feedback.

Sincerely,

Dhan M
Case Manager
IHGCare

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 26 July 2013

Great stay , great service and wi fi which is free and every few hours you need to reenter the code, there is a beer garden with great and innovative food, reasonably priced and children ate for free, which was a plus!
We also enjoyed our breakfast and the garden outside the hotel.
This hotel is next to Penny grocery shop which is very cheep and to agip gas station,there is a paid parking inside the hotel or you can look for outside parking, we chose the inside one.
The room was great for a family of 4 and accomodated for all our needs.
You can reach the city attractions by car it takes 10 minutes.
Nice property, reasonably priced and not central.
There is also a gym and a small basement based room with games for young kids, I would prefer it based on the lobby floor.
I recommend it because of the suite size, great dinner and garden, wi fi, service and the total price which was more reasonable than the central munich hotels for 4 members.

Room Tip: Suite on high floor, dinner in the beer garden.
  • Stayed: July 2013, travelled with family
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1  Thank Ira_Sh
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 10 July 2013

stayed in the Holiday Inn Munich for 2 nights end of May for work and I can't complain at all. the hotel newly furnished and the staff is extremely friendly. I used to work for a Holiday Inn in London for over a year. therefore I know what to look at. There was large selection at the Breakfast set up.
the only negative point is the price but I guess this is Munich.

would stay there again

  • Stayed: May 2013, travelled on business
    • Value
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1  Thank Luca25455658
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 9 June 2013

For 280€ per night surely it's reasonable to accept a fresh room, breakfast and a decent wifi network. I got none of these. The room smelt stale, breakfast was not included, wifi was patchy at best and my television had a red line running down the screen. The nightly rate reflected the fact it was fully booked. That's all very well but the room and services should then reflect the rate charged. Not happy and, if I have any choice, will not return.

Stayed: June 2013
2  Thank John S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHGCare, Guest Relations Manager at Leonardo Hotel Munich Arabellapark, responded to this reviewResponded 23 June 2013

Dear R0cket72,

Thank you for taking the time to communicate your concerns via TripAdvisor. We apologize for any inconvenience you have experienced.

Though we would prefer you had a better experience at the hotel, we would like to thank you for providing your feedback. We will follow up with the Executive Housekeeper to review with staff. IHG offers a variety of options for what you are looking for. If you need an hotel offering free breakfast we have our Holiday Inn Express with their complimentary Express Start breakfast. Our Holiday Inn hotels are full service hotels with a full service restaurant on property with rates you can choose from that include breakfast.

If there is anything we can do to make your next stay more comfortable, please do not hesitate to ask. We have taken note and wish to thank you for all your comments. These are of great importance to us and allow us to monitor and improve our service continually. Your business is valued and we hope your future travel plans will continue to include IHG properties.

Regards,

Brenda J.
Case Manager
IHGCare

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 June 2013

As a chain you know what you are going to get We arrived mid morning - our room wasn't ready but the desk checked our bags and we were able go spend on the afternoon seeing the local sights.
The hotel is above the connected mall and train/subway making going places very handy. We were able to get a breakfast special when we checked in so our rate was affordable but if you don't want to purchase breakfast there is a full service grocery store right next to the hotel in the mall.
We took advantage of room service - it was very quick - reasonably priced.

Room Tip: Even though the hotel seems to be quite quiet the higher up would probably be better. The hotel seems to host a lot of sports teams that make the lobby very busy!
  • Stayed: May 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Thank AGirlInVermont
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHGCare, Guest Relations Manager at Leonardo Hotel Munich Arabellapark, responded to this reviewResponded 27 June 2013

Dear AGirlInVermont,

Thank you so much for your kind review. I am happy to hear that you found our location convenient during your stay and thank you for noticing our quick room service.

It was real pleasure to learn that your stay with us was such a pleasant one. Your opinion, as every single guest, is very important to us and serves us as an advise, reward and motivation for the future.

Once again, thank you and we are looking forward to serving you again.

Sincerely,

Dhan M
Case Manager
IHGCare

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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