We actually were going to take the grayline tour (finally discovered that was a much better option) but we had been told by the Hop on Hop tour operator in Rome (which was an excellent arrangement) that we would get 10% off on any other Red line Hop on Hop off in other countries.
When we aproached the person at the counter, he was most disinterested and behaved as if he was doing us a favour. The discount was not offered. I wanted the full tour & without offering any information he had already torn out a ticket and handed it over. No map or earphones were offered, I had to ask for them. The map was woefully inadequate. The worst part was that we were directed to a bus that was leaving & told it was the full tour, but that bus covered only 5 stops out of the 12 shown on the map. The earphones were of no use as the selection device was not operational. The English translation of the narrative was barely understandable.
All in all a big waste of time & money. Do yourself a favour & book a grayline tour - the blue buses!
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