My wife and I stayed at Hotel Opera for 2 nights whilst visiting Oktoberfest. Knowing how much demand there is around this time, we booked 10 months in advance to ensure we secured a nice hotel in the right area. We booked a double room via Last Minute and, although the booking details received by the hotel had clearly shown ‘ standard double room’, we were disappointed to find that we had been given a twin room with two single beds.
When this issue was raised with the hotel management, they said there was nothing they could do as they were fully booked and gave the excuse that double rooms in Germany can mean ‘twin’ or ‘double’ beds. Although I’ve stayed in Germany many times before, this was the first time I’ve ever heard of this and even the Hotel’s own website had the option of booking either a double or twin. What was more likely is that the management were lying and in fact they had overbooked the double rooms and had down-graded us to a twin.
I’m not sure of their selection process for choosing who to down-grade, but it certainly wasn’t first come first served (i.e. booking date) as there were plenty of double rooms spare when we booked. Unfortunately, even after I put them on the phone to LastMinute.com who confirmed the booking was for a ‘double’ room, they didn’t even offer a token of apology (even a small bottle of wine would have gone some way towards compensating for their mistake). Had the booking not been paid in advance and had it not been late in the day, we would have certainly had walked out at that point. We couldn't even push the beds together, as there was large wardrobes in-between.
The hotel itself is in a great location, only a very short stroll to the U-Bahn and within easy walking distance of the old-town. Although our room was looking a bit tired, the décor in the rest of the hotel was charming and as expected for a boutique hotel of this rating. The breakfast, which was provided via table service rather than a buffet, was excellent and I can’t fault the service of the staff (except perhaps the manager).
In summary, this would be a great hotel worthy of the past positive reviews, only if you managed to get the room that you actually booked! Given the swift way in which they provided excuses for their error, I can only assume that this is something of a regular occurrence. I hope you are luckier than we were if you have already booked!
- Official Description (provided by the hotel):
- In a quiet part of central Munich, this charming hotel offers a pretty courtyard and elegant rooms with free Wi-Fi. Marienplatz Square is just a 10-minute walk away. The 4-star Hotel Opera provides classically furnished rooms decorated with antiques. Your bathroom features bathrobes, slippers and toiletries. Some rooms have a balcony facing the courtyard. Breakfast is served in the Opera's luxurious dining room or on the peaceful grounds. In the evenings, Restaurant Gandl offers Italian, French and regional dishes. Guests can enjoy drinks in the bright conservatory. Lehel Metro Station is just 650 ft from the Hotel Opera. Trains run to Munich Central Station in 5 minutes. Hofbrauhaus Beer Hall is a 10-minute walk away. Altstadt - Lehel is a great choice for travelers interested in Opera, Shopping, People Watching and Theater. ... more less
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- Also Known As:
- Opera Hotel Munich