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Review of Hotel Opera

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Hotel Opera
Ranked #136 of 385 Hotels in Munich
Certificate of Excellence
Reviewed 30 September 2013

My wife and I stayed at Hotel Opera for 2 nights whilst visiting Oktoberfest. Knowing how much demand there is around this time, we booked 10 months in advance to ensure we secured a nice hotel in the right area. We booked a double room via Last Minute and, although the booking details received by the hotel had clearly shown ‘ standard double room’, we were disappointed to find that we had been given a twin room with two single beds.

When this issue was raised with the hotel management, they said there was nothing they could do as they were fully booked and gave the excuse that double rooms in Germany can mean ‘twin’ or ‘double’ beds. Although I’ve stayed in Germany many times before, this was the first time I’ve ever heard of this and even the Hotel’s own website had the option of booking either a double or twin. What was more likely is that the management were lying and in fact they had overbooked the double rooms and had down-graded us to a twin.

I’m not sure of their selection process for choosing who to down-grade, but it certainly wasn’t first come first served (i.e. booking date) as there were plenty of double rooms spare when we booked. Unfortunately, even after I put them on the phone to LastMinute.com who confirmed the booking was for a ‘double’ room, they didn’t even offer a token of apology (even a small bottle of wine would have gone some way towards compensating for their mistake). Had the booking not been paid in advance and had it not been late in the day, we would have certainly had walked out at that point. We couldn't even push the beds together, as there was large wardrobes in-between.

The hotel itself is in a great location, only a very short stroll to the U-Bahn and within easy walking distance of the old-town. Although our room was looking a bit tired, the décor in the rest of the hotel was charming and as expected for a boutique hotel of this rating. The breakfast, which was provided via table service rather than a buffet, was excellent and I can’t fault the service of the staff (except perhaps the manager).

In summary, this would be a great hotel worthy of the past positive reviews, only if you managed to get the room that you actually booked! Given the swift way in which they provided excuses for their error, I can only assume that this is something of a regular occurrence. I hope you are luckier than we were if you have already booked!

  • Stayed: September 2013, travelled as a couple
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4  Thank Dave_From_UK
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HotelOperaMunich, Manager at Hotel Opera, responded to this reviewResponded 23 October 2013

Dear Dave,

First of all, thank you very much for your stay at the Hotel Opéra and the evaluation on tripadvisor.de. I appreciate your feedback - this is a great source for us to improve and perfect our service.
I am afraid it was our mistake that we were not able to offer you the type of bed you requested. More importantly, I am really sorry that I as the general manager was not able to deal with the issue personally. Obviously, now it is a bit too late to enlighten your stay and compensate for our mistake but I hope you can accept my sincere apologies.
I am sorry that the room you stayed in impaired the overall quality of your stay. Also, please know that this is not our regular level of service.
Given the possibility of you coming back to Munich I would gladly invite you to stay at the Hotel Opéra again. Please do not hesitate to contact me regarding any matter.

Best wishes

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Reviews (286)
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130 - 136 of 286 reviews

Reviewed 26 September 2013

We arrived in the evening and the carpet under our bed had a turned up edge that was easy to trip on at night in the dark. Several of the staff removed the carpet and swept the floor. The building has a lot of character and it is well taken care of and nicely furnished. We had good restaurant recommendations. It turned out to be 3 very hot days in Munich and the hotel had no air conditioning because of the very thick walls. The first day I closed the shade on the large window to keep out the hot afternoon sun and when we returned in the evening it had been pulled back up and the window closed. I asked the desk the next day to make sure the shade stayed down, but when we returned it was up again. The third day I made a big sign in German and put it on the shade. It finally stayed down. Fortunately the staff provided a fan for us so we could sleep in the heat. This is a nice area of Munich to stay in within walking distance of city center and very close to the underground if you don't want to walk. Breakfast in the courtyard is nicely served and very enjoyable.
If you like antiquities, the new Egyptian Museum is special. The entrance is designed after the entrance to some of the royal tombs in Egypt. If you do not want to go down all of those stairs, there is an elevator on the back side of the building. Just remember to carry a free stool with you inside as there are no seats in this museum. It was an enjoyable experience and well designed inside.

  • Stayed: June 2013, travelled as a couple
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3  Thank Beverly H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 16 September 2013

Having arrived late evening at this hotel we were very pleased at the welcome, and the rooms were very well furnished - good quality. The location is good - just a few mins walk to the underground station - with good restrauants also in the area and for those who like to window shop - just a short walk to the "Luxury shops"!!
Using the undergroud with a 2 day ticket and also walking from the hotel all sights and areas are within easy access - don;t miss a visit to the English Gardens. For those who like their cars a visit to the BMW Museum is a must and it is also close to the Olympic park.
The hotel serves Breakfast in the courtyard in the summer months - and the food is and service in wonderful.

  • Stayed: August 2013, travelled as a couple
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2  Thank DegsLiverpool
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 15 August 2013 via mobile

Don't park in the fire lane. I earned a parking ticket out front. The desk clerk said I wouldn't be ticketed. I knew I would be and I was. Oh well, I should have known better. The day staff were extremely friendly and helpful. Perfect location for luxury shopping or walking to tourist sights! Loved the personal glass patio from our room!

  • Stayed: August 2013
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2  Thank Benanza
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 10 August 2013

A great location; easy walk to all the main sites of Munich. The staff was polite and attentive. The breakfast is wonderful and served in an open courtyard. The furnishings are unique. The beds are very comfortable.

Room Tip: I suggest you park on the street and use the free parking permit provided by the hotel. Otherwise y...
  • Stayed: August 2013, travelled as a couple
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1  Thank waterfall9999
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 9 August 2013

Spent 4 days @ Hotel Opera. Great location, very friendly service, nice Italian restaurants in the eighbourhood. Great open area to have breakfast. One negative, though - minuscule bathroom gets awfully hotin summer!

Stayed: August 2013, travelled with family
Thank Jess M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 6 August 2013

The Hotel Opera iis a well-located, boutique hotel with an excellent staff; our stay in Munich could not have been better. Our family stayed in three rooms, all had different decor and all interesting. Our rooms were comfortable and quiet. The breakfast was tastefully served outside on a patio with many varied choices offered. The staff was extremely helpful throughout our stay with many recommendations. When I accidentally left my make-up bag behind, they very kindly forwarded it to my next stop. I would highly recommend the Hotel Opera.

  • Stayed: August 2013, travelled with family
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2  Thank SGS1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hotel Opera

Address: St.-Anna-Str. 10, 80538 Munich, Bavaria, Germany
Phone Number:
Region: Germany > Bavaria > Upper Bavaria > Munich
Amenities:
Bar / Lounge Business Centre with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Restaurant Room Service Suites
Hotel Style:
#51 Romantic Hotel in Munich
#53 Business Hotel in Munich
#67 Luxury Hotel in Munich
Price Range: £154 - £415 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hotel Opera 4*
Number of rooms: 25
Official Description (provided by the hotel):
In a quiet part of central Munich, this charming hotel offers a pretty courtyard and elegant rooms with free Wi-Fi. Marienplatz Square is just a 10-minute walk away. The 4-star Hotel Opera provides classically furnished rooms decorated with antiques. Your bathroom features bathrobes, slippers and toiletries. Some rooms have a balcony facing the courtyard. Breakfast is served in the Opera's luxurious dining room or on the peaceful grounds. In the evenings, Restaurant Gandl offers Italian, French and regional dishes. Guests can enjoy drinks in the bright conservatory. Lehel Metro Station is just 650 ft from the Hotel Opera. Trains run to Munich Central Station in 5 minutes. Hofbrauhaus Beer Hall is a 10-minute walk away. Altstadt - Lehel is a great choice for travelers interested in Opera, Shopping, People Watching and Theater. ... more   less 
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Also Known As:
Opera Hotel Munich

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