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Reviews (1,424)
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All reviewsthe freshly squeezed orange juicegreat locationquiet side streetfree mini barjunior suiteold citybreakfast roomexcellent breakfastwell located hotelwould stay here againchristmas marketgood sizeminute walktea and coffeewithin walking distancecomfortable bedsair conditioning
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Reviewed 4 weeks ago

The location could not be better. Right around the corner from Marienplatz and a train station. The rooms were clean, air conditioned and nice baths. Nothing fancy but we were not there for the room. WiFi worked well. The included breakfast was better than anything I had in the States. It had fresh juices, fruits, assorted breads and muffins, cheeses, meats (prosciutto, sausages etc), yogurt, cereal (not Fruit Loops), hot coffee on every table. We had two rooms, one with two single beds and another with a double (basically two singles pushed together) so specify what you want. They had bikes we could use for free. The minibar in the room had water, juice and beer for free, restocked every day. I would stay here again.

Room Tip: specific how you want the beds set up
  • Stayed: June 2018, travelled with family
    • Location
    • Cleanliness
    • Service
Thank CBN4959
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GM_Matthias_FISCHER, Manager at Hotel Mercure Munich Altstadt, responded to this reviewResponded 4 weeks ago

Dear CBN4959,

Thank you so much for your review and remarkable recommendation.

I am happy to read that the facilities, the breakfast and the service provided by our fantastic team met your expectations and needs.

We would be pleased to welcome you back to Mercure Munich Altstadt and remain at your disposal for any further assistance.

With best regards,
Matthias Fischer
-General Manager-

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 weeks ago

Good location close to Marienplatz station. Really good included breakfast (fresh orange juice maker, fresh honey combs, and big selection of everything else). If you can’t make breakfast they will arrange a meal for you which is very thoughtful. Front desk staff was very helpful and spoke good English. Try the restaurant Augustiner klosterwirt 2 min walk from the hotel for good food and beer.

  • Stayed: June 2018, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com
Thank Melanie W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GM_Matthias_FISCHER, Manager at Hotel Mercure Munich Altstadt, responded to this reviewResponded 4 weeks ago

Dear Melanie,

Thank you so much for your review and remarkable recommendation.

I am happy to read that the facilities, the breakfast and the service provided by our fantastic team met your expectations and needs.

We would be pleased to welcome you both back to Mercure Munich Altstadt and remain at your disposal for any further assistance.

With best regards
Matthias Fischer
-General Manager-

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 5 weeks ago via mobile

Hotel has very comfortable rooms and a great location. Good price and I felt it was a good value to price paid. Bathroom with shower in the room. Not down the hall. Rooms have air conditioning. Location is just a block off the main pedestrian area and a couple of blocks from Marionplatz. You can walk anywhere from here. Doublezimmer has two beds pushed together. Beds are comfortable. Decent size room. In room Safe. Plenty of places to put your bags. Mini bar with two waters, two beers, a Coke and some kind of apple juice complimentary. Complimentary breakfast also. Only odd thing for me was the Eco lighting system. You need to put your room key in it to turn your lights on. Had to figure that one out myself. Dont forget the key when you leave. Staff is very friendly and speak fluent English. I felt very welcome here. This place is an easy pick for an American.

Stayed: June 2018, travelled with family
Thank HofnerBassman
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GM_Matthias_FISCHER, Manager at Hotel Mercure Munich Altstadt, responded to this reviewResponded 4 weeks ago

Dear HofnerBassman,

Thank you very much indeed for your kind comments.

I am so pleased to hear that you enjoyed all aspects of your stay - something that we strive for with every guest.

Your review is greatly appreciated and I hope to have the opportunity to welcome you back in the not too distant future.

Sincerely,
Matthias Fischer
-General Manager-

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 11 June 2018

Hotel Mercure Munich Altstadt was great, and really served its purpose for us. We just wanted a centrally located hotel, that was clean, and modern. This was a great choice. It was walking distance to the central train station (10 min walk through a pedestrian street) and also close to the Uban. We actually walked everywhere, especially the sites in Munich. Every night we walked to Marianplatz (5 minute walk) to watch the crowds, also very near a lot of the beergartens; which we took advantage of! There was music and musicians playing every night, from classical to rock; as you walked the area. The hotel itself, has great modern rooms, and bathrooms. And is Clean! The best part of this hotel was the beautiful breakfast buffet that was included every morning. It was excellent! They also offer Free bicycles to borrow for the day! Service was very good here too. We enjoyed our stay, and would highly recommend it!.

Room Tip: Excellent Location. Our room was overlooking a quiet street, windows were well insulated, and there was Air Conditioning !
  • Stayed: June 2018, travelled as a couple
    • Value
    • Cleanliness
    • Service
Thank Neldam
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GM_Matthias_FISCHER, Manager at Hotel Mercure Munich Altstadt, responded to this reviewResponded 4 weeks ago

Dear Neldam,

Thank you for taking the time to provide us with feedback relating to your recent stay at the Mercure Munich Altstadt.

I am delighted that your experience in our hotel was a positive one - again.
It will be my pleasure to share your comments with the rest of my team.

I hope we will get a chance to welcome you back for a fourth time to our hotel!

Best regards,
Matthias Fischer
-General Manager-

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 9 June 2018

This was our first visit to Munich and we are so pleased we chose to stay in this hotel.
Firstly the location of this hotel is less than a 5 minute walk to Marienplatz, which is the centre of Munich. The hotel is located in a quiet side street, so you will get a good nights sleep. The rooms are very well equipped, they have air conditioning and black out blinds and curtains.
The rooms also have a kettle, with coffee and tea. Then you have a mini bar containing beer, water and soft drinks, this is included in the room price.
The beds are very comfy and the bathrooms well equipped.
The breakfast at the hotel is fantastic, there are cereals, hot food including, sausage egg and bacon. Then you have lots bread and pastries, cold meats, cheese, even smoked salmon. There is a coffee machine and lots of juices, the orange being from a machine that squeezes fresh oranges.
In reception there is fresh fruit, which you can help yourself to.
The hotel also has 4 bicycles, which you are able to use free of charge.
I almost forgot to mention the staff, they are very friendly and are more than happy to help make you stay a great one.
I would not hesitate to stay here again.

Stayed: May 2018, travelled with family
Thank shropshirenick
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GM_Matthias_FISCHER, Manager at Hotel Mercure Munich Altstadt, responded to this reviewResponded 4 weeks ago

Dear shropshirenick,

Thank you so much for your review and remarkable recommendation.

I am happy to read that the location of our hotel, the facilities and the service provided by our team met your expectations and needs.
Further to this, it is great to read your comments on the staffs attentions and I know they will be thankful for your appreciation. Please rest assured that I will also pass on your compliments to the breakfast and reception teams.

We would be pleased to welcome you back to Mercure Munich Altstadt soon and remain at your disposal for any further assistance.

With best regards
Matthias Fischer
-General Manager-

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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