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“Simply excelent”

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Sofitel Munich Bayerpost
Ranked #26 of 382 Hotels in Munich
Certificate of Excellence
Level 6 Contributor
103 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
“Simply excelent”
Reviewed 23 March 2014 via mobile

Stayed at the Sofitel for two nights during business trip. Enjoyed the spacious room with all the amenities espresso machine etc. all the hotel facilities were excellent, The staff service was very good, the hotel brasserie was good, highly recommended

Stayed March 2014, travelled on business
Helpful?
Thank Ran O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HerrmannKatja, Hotel Manager at Sofitel Munich Bayerpost, responded to this review, 24 March 2014
Dear guets,

Thank you very much for sharing! I hope to welcome you again soon.

Best regards

Katja Herrmann
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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3,659 reviews from our community

Traveller rating
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (285)
Date | Rating
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English first
Pittsburgh, Pennsylvania
Level 5 Contributor
45 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 93 helpful votes
Reviewed 21 March 2014

I stayed at the Sofitel, because my organization hosted a meeting here. It was just around the corner from the train station and only a 10 minute walk from Marionplatz, which made it a perfect location, in my opinion.

Pros:
1. Huge sleeping room, especially compared to other urban and/or European hotels
2. Modern design with aromatic candles at night
3. Shower, with great water pressure, that literally rained on you from above
4. Luxury bath products (Hermes) including a bathrobe AND slippers
5. Comfortable bed
6. Free wifi throughout the hotel and the sleeping rooms
7. Attentive staff
8. Good food in the restaurants
9. Helpful concierge
10. Easy access to the train station and downtown
11. Unique swimming pool
12. Pet friendly - I saw the cutest pug in the lobby.

Cons:
1. The restaurant was extremely expensive. (I ended up eating at the train station for a few meals to save money.)
2. There was no hair conditioner supplied to you. By the end of my four night stay, my hair was like straw.

As you can see by my lists above, the positives well out-weigh the negatives. If you can afford to stay here, you will not be disappointed.

Room Tip: Since this hotel doesn't really offer great views, I don't have a recommendation. They are a...
See more room tips
  • Stayed March 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank pilarkitty
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HerrmannKatja, Hotel Manager at Sofitel Munich Bayerpost, responded to this review, 24 March 2014
Dear guest,

Thank you for taking the time to comment on your stay at Sofitel Munich Bayerpost. It is great to hear how much you enjoyed your stay with us. It is our most important goal to make each guest's stay a special one. Should it however occur that you miss something in your room. Please don't hesitate to call us. We will be glad to help.

I hope that we may welcome you again soon.

Best regards

Katja Herrmann
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level 2 Contributor
8 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 20 March 2014

Me and my girlfriend have not long got back from a weekend away here, this hotel is one of the best hotels i have stayed in. The rooms was spotless and it had a great basement spa with sauna, massages and a really nice swimming pool. The Hotel staff were very helpful telling us the best places to visit and eat they drew all the routes and good spots on a map. The room itself was awesome it was finished to a very high standard the beds was very comfortable and the shower was a nice touch with a tiled seating area if you fancy a sit down and a sliding smoked glass screen. I would highly recommend this place its in the heart of Munich with everything in walking distance i couldnt ask for more well done.

  • Stayed March 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Lewis D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HerrmannKatja, Hotel Manager at Sofitel Munich Bayerpost, responded to this review, 21 March 2014
Dear guest,

Thank you so much for recommending us and for letting us make your stay special. It is great to hear how much you and your girlfriend enjoyed your time in Munich.

I am already looking forward to welcoming you again.

Best regards

Katja Herrmann
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Shaver Lake, California
Level 4 Contributor
26 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 19 March 2014

This is certainly an excellent hotel. It is full of European charm.The location is ideal. It was conveniently located to the historic areas and the public train. The rooms were very nice. The staff was excellent. They are focused on providing excellent customer service. I would stay here again.

  • Stayed February 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Anthony C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HerrmannKatja, Hotel Manager at Sofitel Munich Bayerpost, responded to this review, 21 March 2014
Dear guest,

Thank you so much for this great feedback. It was a pleasure making your stay special and I hope that we may welcome you on another enjoyable stay soon.

Best regards

Katja Herrmann
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
grand rapids, mi
Level 4 Contributor
38 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed 19 March 2014

Front staff, walked to reception desk and the young lady ignore that I was standing in front waiting to be call in. Finally I had to get closer to the desk and ask to be check in. It also happened to a friend of mine. We also requested to extend the stay another day but it turned out that she never did. She sort of argue with us that because it was done through an agency the rate would change. The right answer would it been yes I am here to please you in anyway and quickly send us on our way to the room to get our rest. Requested a room with a nice view but her answer was oh for that you have to upgrade your room of course at a higher rate, really???.
Room was small and dark, due to a contemporary look. Light fixtures are the ones that we use outdoors and placed at odd angles. Bed not comfortable at all, there are 2 twin beds put together to make out a king size.
Staff at the restaurant where breakfast is offer was very pleasant and accommodating. Excellent customer service! But breakfast items are not satisfying, the menu should be change, it is overpriced for the items offered.

  • Stayed March 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank reinamaga3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HerrmannKatja, Hotel Manager at Sofitel Munich Bayerpost, responded to this review, 20 March 2014
Dear guest,

Thank you for taking the time to tell us about your expereince at Sofitel Munich Bayerpost. It is our most improtant goal to offer each guest a most enjoyable stay right from the beginning. I am sorry to hear that you did not experience the service that you may well expect from us. Please rest assured that we will train our teams again on a guest oriented behaviour.

I hope that you will give us another chance to prove that we are well able to meet the expectations our five stars stand for.

Best regards

Katja Herrmann
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Northeast Kingdom, Vermont
Level 4 Contributor
49 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 82 helpful votes
Reviewed 18 March 2014

Sofitel is in a great location, with easy walking to the old town, museums and historic sites, and right next to the main train station. Overall, the staff are very efficient and eager to please. The front desk staff are young and engaging, the bell staff efficient and friendly, and the housekeeping staff quite efficient and attentive. The building is indeed a nice blend of old and new, with decent sized rooms, some with nice views from the top floors. The bathrooms are a little funky, with a sliding frosted/opaque glass door that doesn't provide for the best privacy from the main room, but it's really not a big deal. I disagree with a comment about the beds, as we found them to be very comfortable indeed. The buffet breakfast is incredibly delicious and varied, with yet more outstanding service. And all this for prices that are quite reasonable.

  • Stayed March 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank McBragg
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HerrmannKatja, Hotel Manager at Sofitel Munich Bayerpost, responded to this review, 20 March 2014
Dear guest,

Thank you for sharing! It is great to hear how much you enjoyed your stay with us.

I hope to welcome you again soon.

Best regards

Katja Herrmann
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
wallingford
Level 2 Contributor
7 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 16 March 2014

We visited this hotel and stayed in a duplex suite - great views
My daughter forgot her teddy as young daughters do .... and I missed it

I wrote to housekeeping and received a very nice reply that they found it -
and they very kindly posted it to the UK

Well Done Iris Schöfer great work

Thank You

Room Tip: go higher up
See more room tips
  • Stayed February 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank hydram
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HerrmannKatja, Hotel Manager at Sofitel Munich Bayerpost, responded to this review, 18 March 2014
Dear guest,

Thank you for telling this story. We are always glad to help whenever things get missing. This is always most important with children. I will share this comment with the whole team and especially with Ms. Schöfer.

I hope to welcome you again soon on another great stay at Sofitel Munich Bayerpost.

Best regards

Katja Herrmann
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Sofitel Munich Bayerpost

Property: Sofitel Munich Bayerpost
Address: Bayerstrasse 12, 80335 Munich, Bavaria, Germany
Phone Number:
Region: Germany > Bavaria > Upper Bavaria > Munich
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#5 Spa Hotel in Munich
#10 Business Hotel in Munich
#17 Luxury Hotel in Munich
#21 Romantic Hotel in Munich
#24 Family Hotel in Munich
Price Range (Based on Average Rates): £££
Hotel Class:5 star — Sofitel Munich Bayerpost 5*
Number of rooms: 396
Official Description (provided by the hotel):
The Sofitel Munich Bayerpost welcomes you in the heart of Munich. Only 100 m from the central railway station, the heritage listed building impresses with architectural class and cosmopolitan hotel culture. Design meets comfort, and French savoir vivre blends with Bavarian joie de vivre in our 396 rooms, 20 meeting rooms and the famous banquet hall. Our unique Spa Lagune and the exciting options in our restaurant, bistro and bar promise to tempt you. ... more   less 
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Also Known As:
Sofitel Munich Bayerpost Hotel Munich
Accor Munich Bayerpost
Munich Sofitel

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