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Sofitel Munich Bayerpost
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Reviews (3,961)
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2,318
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1,000 - 1,005 of 3,961 reviews
Reviewed 29 July 2014

Beautifully outfitted comfortable hotel. Handy location next to central train station which has advantages for great public transport options (including Luftansa airport bus) and good fast food courts for fast cheaper eating options when traveling solo. BUT be ready for lots of eurotravelers on the street nearby with lots of cigarette smoking. Rooms are quiet, contemporarily designed and well equipped with WiFi, Bose docking, expresso, Evian water and Hermes products. Great linens/towels/bathrobes/etc. Unusual but beautifully designed bathroom that uses a large proportion of the room space well. Loved the ceiling rain shower and deep tub. Very nice spa/pool facility which is included. Massage extra. Found a great rate by booking well in advance on Expedia. Don't stay here if you're looking for traditional....

Room Tip: I asked for a higher room and view when I booked but didn't get it and they said they were full so I couldn't change. My room only had a partial view of the station which was mostly the roof but seeing some of the incoming tracks was nice. Ask for room on the 5th floor or higher. The lack of view was annoying but did not detract terribly since I did not spend a lot of time there.
  • Stayed: July 2014, travelled on business
    • Value
    • Location
    • Service
Thank AquamanSantaRosa_CA
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HerrmannKatja, Hotel Manager at Sofitel Munich Bayerpost, responded to this reviewResponded 8 August 2014

Dear guest,

Thank you for your feedback on your stay at Sofitel Munich Bayerpost.

I am already looking forward to welcoming you again.

Best regards

Katja Herrmann
Hotel Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 28 July 2014

While the station area may not be the best, the closeness to the S-Bahn from the airport, the good location for the entire tram network and its very comfortable and friendly feel make this hotel a real winner. Look out for deals on Junior Suites: ours was a huge room with space and comfort that added to Munich's tremendous appeal as a city of culture. Breakfast from the many good quality bakers and kiosks at the station may be a better bet than the expensive hotel offer, but otherwise we recommend this place strongly. We encountered none of the problems that some old, negative Trip Advisor reviews see to have found and will happily come back to this hotel again.

Stayed: July 2014, travelled as a couple
Thank StAnnesTraveller
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HerrmannKatja, Hotel Manager at Sofitel Munich Bayerpost, responded to this reviewResponded 8 August 2014

Dear guests,

Thank you for recommending us. I am already looking forward to welcoming you again.

Best regards

Katja Herrmann
Hotel Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 28 July 2014

Too many mistakes of the staff. Problems during the arrival and separately within the departure. At the first time in my life the member of hotel staff came into our room at the time our absence and carried our baggage without the agreement.
Favored hotel from Arabs

Stayed: June 2014, travelled as a couple
Thank Bohdan K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HerrmannKatja, Hotel Manager at Sofitel Munich Bayerpost, responded to this reviewResponded 8 August 2014

Dear guests,

Thank you for telling us about your experience at Sofitel Munich Bayerpost. I am sorry to hear that it was not as it should have been. You are absolutely right. Your luggage should never have been touched without your request and I have immediately spoken to the respective department head to underline this again with our team.

Would you mind to tell us more about what else affected your stay on h5413@sofitel.com? That would be great as it will give us the chance to improve.

Best regards

Katja Herrmann
Hotel Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 23 July 2014

Overall this is a lovely hotel with super service from the front desk. From the outside it looks like an "old world" classic type of place, but once inside the doors you'll see that it's actually an ultra-modern design. If you're into the type of old world charm that the exterior suggests then this isn't the place for you. Fans of modernism will be right at home.

In terms of location it's right beside the main train station in Munich - literally a 1 minute walk - so if you want convenience for getting around on the underground and easy access in and out of the airport it's perfect. It's about a 15 minute walk down to the tourist centre, so it's a really great location for sight-seeing.

There were a couple of issues. Housekeeping could have been better. For example, coffee pods weren't replaced daily, only one bath towel was left even though we were a couple, a half empty bottle of water wasn't replaced. These are relatively minor things...but they matter when you're staying in what's supposed to be a high end property. Also, the spa was closed for maintenance which was disappointing.

The restaurant and bar looked fine but didn't seem to have much atmosphere so we avoided them and went to Munich's famous beer halls instead!!

Overall it's a great hotel, especially for couples. The rooms are very comfortable - a bit on the small side - but really nice and romantic. It has a real feeling of luxury for a price that's fairly mid-range in most cities. We paid about €130 per night which I thought was great value. I would certainly recommend this hotel for a short romantic break to this fantastic city.

  • Stayed: July 2014, travelled as a couple
    • Sleep Quality
    • Rooms
    • Service
Thank kkgav
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HerrmannKatja, Hotel Manager at Sofitel Munich Bayerpost, responded to this reviewResponded 8 August 2014

Dear guest,

Thank you for telling us about your stay at Sofitel Munich Bayerpost. It is great to hear how much you enjoyed your time with us. However, you are absolutely right: A stay should be perfect from the beginning to the end and this includs housekeeping to a special degree. Rest assured that we take your comment seriously and have already applied the necessary measures to improve our performance.

The next time you'll visit, I am sure that we will convince you completely.

Best regards

Katja Herrmann
Hotel Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 23 July 2014

  • Stayed: July 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
HerrmannKatja, Hotel Manager at Sofitel Munich Bayerpost, responded to this reviewResponded 8 August 2014

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
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