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“Dried blood all over my room and unfriendly service”

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Courtyard by Marriott Munich City Center
Ranked #99 of 382 Hotels in Munich
Your town
Level 3 Contributor
12 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
“Dried blood all over my room and unfriendly service”
Reviewed 15 August 2013

I will caveat this with I didn't actually stay at the hotel for the obvious reasons listed below.

When I checked in, I went to my room with my wife. There was dried blood all over the room. Towels, comforter, and pillow cases.

When I brought this to the front desks' attention, I was immediately given another room.....a smaller one with nothing other than "Oh I'm sorry, one second." I felt like I was putting them out by asking for another room.

Additionally, there were probably (I didn't count) 40-50 flies and gnats stuck to the roof of the elevators. As if the blood in the room wasn't enough....

I immediately called Marriott customer service to switch to another Marriott within the city. Its been great.

  • Stayed August 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
5 Thank MMosby12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (156)
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Bucharest, Romania
Level 4 Contributor
47 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
Reviewed 12 August 2013

This was my first stay at a Marriott and i wasn't dissapointed. The staff answered all of our questions and the check-in went very well. I agree that the location isn't exactly a good one, but i never felt in danger, even if we got to the hotel late at night. The hotel has quick access to the transportation system, and a reliable in room internet. The breakfast was also very good. The only downside is that a chocolate that we have paid for featured on our final bill. But i didn't mention that after all, it wasn't such a big deal. The most important thing is that the room was very spacious and clean, we got a good sleep every night.

  • Stayed January 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank POlivia
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bath
Level 6 Contributor
100 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
Reviewed 12 August 2013

My wife and I had a very pleasant and comfortable stay in this hotel. The previous reviewer mentioned the immediate surrounding area which is a little off-putting, but we didn't experience any trouble, and in fact were really glad that this hotel is an easy walk to the city centre and the main train station.
I would recommend this hotel to anyone wishing to visit Munich.

  • Stayed August 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank CnMBath
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Massachussetts
Level 5 Contributor
66 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 65 helpful votes
Reviewed 11 August 2013 via mobile

Does not live up to Marriott name. A true disappointment. Sex shops everywhere, felt nervous walking at night in the area.

Reception was rude at check-in, and uncaring at check-out. They even mishandled my bags which were left with them while we had breakfast.

If you have other options, take them.

  • Stayed August 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank AlwaysTime2Travel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Portland, Oregon
Level 5 Contributor
68 reviews
51 hotel reviews
common_n_hotel_reviews_1bd8 49 helpful votes
Reviewed 9 August 2013

Non-smoking; free access to the Internet; modern decor and air conditioning. Courtyard by Marriott Munchen City Center did not disappoint. The restaurant downstairs is fabulous. Breakfast is amazing and the choices for dinner are perfect.

It is about a 5 minute walk from the train station so you have access to everything. Also, it is close to most of the sights - also within 10 minutes or so.

  • Stayed July 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank jackgriff
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Singapore, Singapore
Level 4 Contributor
32 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
Reviewed 9 August 2013

There's no getting around the seediness of the neighborhood, but the location of the hotel is convenient: 10 minutes' walk from Marienplatz, a block away from the main station, with two supermarkets a minute away. The hotel itself is nothing fancy, just functional ... nothing to complain about for a day or two if you get a decent price. Cheerful and helpful people at the front desk and in the restaurant.

  • Stayed August 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Budlapara
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
New York City, New York
Level 2 Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 7 August 2013

The courtyard is the best value in the town. The staff was friendly from when we first arrived to when we checked out. The even offered to hold our bags after we checked out, did not even need to ask!! Very knowledgeable staff, they know the area and where to go. Definitely will go back to the courtyard in Munich again.

Stayed August 2013, travelled as a couple
Helpful?
1 Thank Steve580
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Courtyard by Marriott Munich City Center

Property: Courtyard by Marriott Munich City Center
Address: Schwanthalerstrasse 37, 80336 Munich, Bavaria, Germany (Formerly Courtyard by Marriott Munchen City Center)
Region: Germany > Bavaria > Upper Bavaria > Munich
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access Airport Transportation
Hotel Style:
#52 Luxury Hotel in Munich
#72 Romantic Hotel in Munich
#80 Business Hotel in Munich
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Courtyard by Marriott Munich City Center 4*
Number of rooms: 248
Official Description (provided by the hotel):
Break away from business as usual at Courtyard by Marriott Munich City Center. Our hotel in Munich, Germany offers a prime location in the heart of downtown, with newly renovated rooms and suites that encourage productivity and relaxation. Whether you're visiting the city for business or pleasure, you'll feel at home in your modern room, thoughtfully appointed with soundproof windows and marble bathrooms. Stay connected with high-speed Internet access, or unplug in front of your flat-screen TV. Feeling hungry? Our onsite hotel restaurant, Oléo Pazzo, offers a taste of the Mediterranean here in central Munich. Challenge yourself to a workout in our fitness center, open 24 hours a day for your convenience. If you're planning a meeting in the city center, we offer almost 2,000 square feet of elegant meeting space. And with downtown Munich at our hotel doorstep, you can explore a vast array of excellent activities and attractions with ease. For a hotel that works the way you do, choose Courtyard by Marriott Munich City Center. ... more   less 
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Also Known As:
Courtyard By Marriott Munchen City Hotel Munich
Courtyard Munich
Munich Courtyard

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