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“High end hotel; but no free WiFi nor good options to print”
Review of The Charles Hotel

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The Charles Hotel
Ranked #2 of 385 Hotels in Munich
Certificate of Excellence
Reviewed 11 October 2013

Very nice high end hotel; excellent breakfast, modern and comfortable rooms.
It is a very good hotel; not cheap but high quality therefore it is even more surprising / annoying for guests and the personal that WiFi is not freely available and when asking for a print the pc in de business centres do fail. The personal is quit friendly but there are also affected by their poor computer systems.

  • Stayed: October 2013, travelled on business
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1  Thank Wilfried G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management2013_13, PA to the General Manager at The Charles Hotel, responded to this reviewResponded 18 October 2013

Dear guest,

Thank you so much for your warm words and taking the time to share your impressions with other travellers. It was a great pleasure to welcome you to The Charles Hotel in Munich.

The hotel was built in 2007 and we are very proud to have a size of 40m² in the standard category to make our guests feel home, far away from home! Olga Polizzi, sister of Sir Rocco Forte is responsible for all the design of The Rocco Forte Hotels - the art of simple luxury. We are delighted to hear that the room has been to your entire satisfaction.

We really understand your wish to have free internet access, but to offer all our guests one of the best price-performance ratio we only want to charge our guests for the services they really make use of. Especially concerning the internet access we recognized that most of our guests already have a private access via mobile phones, so we don’t want to charge everybody indirectly through higher room rates as we are also paying for an external company for each unit. Please be kindly informed that we will have another solution in the near future and we really do hope for your understanding in this point.

For the poor computer systems we would like to apologize deeply. Please be sure that in this case we are also looking for another opportunity and hope we can present one in the near future.

Besides perfection, the main aim of our hotel is to ensure that our guests feel both, comfortable and familiar! From the moment you make your reservation to the time of your departure we will provide warm and courteous services. Especially our employees are taking care of making our guests feel home, far away from home. Thank you very much for your warm words regarding our staff.

Dear guest, if there is anything to make your next stay even more enjoyable, please do not hesitate to contact us. The entire team is delighted to assist you and welcome you to The Charles Hotel soon again.

Best wishes,

Alexandra Meyerer
PA to the General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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747 - 753 of 1,558 reviews

Reviewed 10 October 2013

My wife and I recently flew into Munich and stayed three nights at the Charles Hotel. Everything was great - the location, room, service, food and pool. We had a room on a high floor with a view over the gardens. The breakfast in the restaurant (service and food) was excellent. The hotel is located in a quiet street just outside the busy main city area (but an easy walk to shops, Marienplatz, etc) and close enough to train station to easily walk (with suitcases on wheels). We found Park Café nearby a good place for a drink and light meal in a casual setting. Recommend Charles Hotel for quality stay in Munich.

Room Tip: Room on high floor with view over gardens is desirable (although will cost more)
  • Stayed: September 2013, travelled as a couple
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1  Thank HKH99
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management2013_13, PA to the General Manager at The Charles Hotel, responded to this reviewResponded 18 October 2013

Dear guest,

Thank you very much for taking the time to share your impressions with other travellers. It was a great pleasure to welcome you and your wife to The Charles Hotel in Munich.

The Charles Hotel is very well located. Our guests have the opportunity to explore the most beautiful city of Bavaria and its shopping district in a very comfortable way as it is only a short walk to the Munich Central Station and easy to reach from there, even with a suitcase. The famous Marienplatz, the Viktualienmarket and several other landmarks are by walking distance as well.

The hotel was built in 2007 and we are very proud to have a size of 40m² in the standard category to make our guests feel home, far away from home! Olga Polizzi, sister of Sir Rocco Forte is responsible for all the design of The Rocco Forte Hotels - the art of simple luxury. As you mentioned, some of our room categories offer a nice view to the Old Botanical Garden, our reservation department is delighted to assist you and inform you about the different opportunities.

It is great to hear that you enjoyed your stay at The Charles Hotel in Munich and that you had the time to visit our restaurant DAVVERO. Our executive chef Giovanni Russo loves to pamper our guests with mediterranean food and typical Italian delicacies and prepare a great start in the morning.

Dear guest, we hope we will get the chance to welcome you to The Charles Hotel soon again. Please do not hesitate to contact us if there is anything else we can assist you.
The entire team is more than delighted to make your next stay even more enjoyable.

Best wishes from Munich,

Alexandra Meyerer
PA to the General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 5 October 2013

The best hotel around the world and from my point of view...

The best hotel around the world and from my point of view...

The best hotel around the world and from my point of view...

The best hotel around the world and from my point of view...

  • Stayed: August 2013, travelled with friends
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2  Thank Abdulrahman A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management2013_13, PA to the General Manager at The Charles Hotel, responded to this reviewResponded 29 December 2013

Dear Abdulrahman A,

thank you so much for taking the time to share your impressions with other travellers.
Your feedback made us smiling and we were very happy to read it.´It is very nice to see that you think we are the best hotel around the world from your point of view.

We are looking forward to welcome you to The Charles Hotel again and make your next stay as unforgettable as the last one.

Best wishes from Munich,

Alexandra Meyerer
PA to the General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 29 September 2013

We stayed at The Charles for two nights in Sept, 2013. The service was impeccable. From Fredericka who checked us in, showed us around the hotel and took us to our room, to all the servers in the lounge and restaurant, to the concierge, everyone was incredibly attentive and helpful. The hotel itself was lovely, and immaculately clean. Our room was spacious (a Superior Deluxe King), with a sofa and comfortable chair, a desk, a large and comfortable bed, and a small balcony with a gorgeous view of the park and the city. The bathroom was large, modern and extremely clean. We had breakfast in the hotel, and dinner one night as well. The breakfast buffet was extensive and fresh, and the cooked-to-order eggs and omelettes were extremely tasty. The menu at dinner didn't have many vegetarian options for me, but they were quite happy to alter any of the items I wished, to create what I would like to eat. The location was fantastic, across from some gardens, and an easy walk to the main center of old town. We would definitely return if we are in Munich again.

  • Stayed: September 2013, travelled as a couple
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2  Thank Chemyn R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management2013_13, PA to the General Manager at The Charles Hotel, responded to this reviewResponded 4 October 2013

Dear guest,

Thank you so much for your time to share your impressions with other travellers. It was a great pleasure to welcome you to The Charles Hotel in Munich.

Your feedback is very important to us as we try to improve our services and standards continuously. Therefore I am glad to see that you enjoyed your stay and you will return to our hotel. Of course I forwarded your wonderful feedback immediately to our employees, which is much appreciated.

Especially for your warm words regarding our staff I would like to thank you very much. We are more than delighted to hear that everything was great and to your entire satisfaction. That is exactly what we are working for and your review makes us proud!

It is great to hear that you enjoyed your stay at The Charles Hotel in Munich and that you had the time to visit our restaurant DAVVERO for breakfast and dinner. Our executive chef Giovanni Russo loves to pamper our guests with mediterranean food and typical Italian delicacies.

The hotel was built in 2007 and we are very proud to have a size of 40m² in the standard category to make our guests feel home, far away from home! Olga Polizzi, sister of Sir Rocco Forte is responsible for all the design of The Rocco Forte Hotels - the art of simple luxury. We are delighted to hear that the room has been to your entire satisfaction. As you mentioned already, our Deluxe Rooms offer a very nice view to the Old Botanical Garden and are equipped with a french balcony.

Dear guest, if there is anything to make your next stay even more enjoyable, please do not hesitate to contact us. The entire team is delighted to assist you.

Best wishes from Munich,

Alexandra Meyerer
PA to the General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 29 September 2013

Coming from Hamburg (via London) it almost pains me to admit how perfect the Charles Hotel embodies Bavarian hospitality. From the moment we stepped through the door every single member of staff just pitched it perfectly...super efficient (as one would expect) but also incredibly charming and definitely the right side of professional without the slightest hint of stuffiness as so often in hotels in the top category. While the location is not totally central it makes up for that by being close to transport links, one of the main beer gardens in town and the Park Cafe (the place t go when everything else is closed). Likewise, the hotel's spa as well as the beautiful terrace are great places for some brilliant downtime. Highly recommended.

Room Tip: Ask for a room facing the park, not the atrium (mind you, they are all beautiful)
  • Stayed: August 2013, travelled as a couple
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1  Thank TobySchuster
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management2013_13, PA to the General Manager at The Charles Hotel, responded to this reviewResponded 4 October 2013

Dear guest,

Thank you so much for your warm words and taking the time to share your impressions with other travellers. It was a great pleasure to welcome you to The Charles Hotel in Munich.

The Charles Hotel is very well located. Our guests have the opportunity to explore the most beautiful city of Bavaria and its shopping district in a very comfortable way as it is only a short walk to the Munich Central Station. The famous Marienplatz is by walking distance as well.

Besides perfection, the main aim of our hotel is to ensure that our guests feel both, comfortable and familiar! From the moment you make your reservation to the time of your departure we will provide warm and courteous services. Especially our employees are taking care of making our guests feel home, far away from home and it is nice to hear that they made your stay special and unforgettable.

We are glad to hear that you found the time to use The Charles Spa. The wellness area is quite nice to relax a bit and leave the city mental for some hours. Yasmin Bhatti and her team love to pamper our guests with several treatments.

Dear guest, we hope we will get the chance to welcome you to The Charles Hotel soon again. Please do not hesitate to contact us if there is anything else we can assist you.

Best wishes from Munich,

Alexandra Meyerer
PA to the General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 27 September 2013

Stayed one night on a layover. Just a beautiful hotel in a great location. Rooms are large with bathrooms with separate shower and tub and a separate room for toilet and bidet. Room service was excellent and friendly. Food was fantastic. Had a mushroom soup that was to die for and the sea bass with vegetables was heavenly and perfectly seasoned. The bed was extremely comfortable. Our room had a balcony so we could open the door to get fresh air. My only complaint is that it was Octoberfest and everyone was partying still at 5:00 am. I think this is normally a quiet hotel. We could hear the bands from far away as we sleep with the windows open. The hotel itself was fully booked but it was extremely quiet. I did not get to the spa as they were booked but it looks fantastic.

  • Stayed: September 2013, travelled on business
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2  Thank Chiili
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management2013_13, PA to the General Manager at The Charles Hotel, responded to this reviewResponded 4 October 2013

Dear guest,

Thank you so much for taking the time to share your impressions with other travellers. It was a great pleasure to welcome you to The Charles Hotel in Munich during the Oktoberfest-time.

A big advantage of The Charles Hotel is its great location. Our guests have the opportunity to explore the most beautiful city of Bavaria and its shopping district in a very comfortable way as it is only a short walk to the Munich Central Station and located close to the Old Botanical Garden. The hotel was built in 2007 and we are very proud to have a size of 40m² in the standard category to make our guests feel home, far away from home! Olga Polizzi, sister of Sir Rocco Forte is responsible for all the design of The Rocco Forte Hotels - the art of simple luxury.

It is great to read that you enjoyed your dinner in your room and loved the mushroom soup, as well as the sea bass. Our executive chef Giovanni Russo and his team were very glad to hear your feedback, which was forwarded to them immediately.

The Oktoberfest is a very special "fifth season" in Munich and it is nice to see, that you found the time to experience this spectacle. For the inconvenience during the night we would like to apologize.

Dear guest, the entire team is more than delighted to make your next stay even more enjoyable, please do not hesitate to contact us directly.

With best wishes,

Alexandra Meyerer
PA to the General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 16 September 2013

The interiors of this hotel are elegantly decorated with a modern flair. The luxury, size, and comfort of our room was incomparable to any other property we stayed at during our vacation thru Germany. We found very comfortable beds, well air conditioned rooms (seems lacking in many hotels), good lighting and nice views from the large windows with plenty of natural light, and generous sized bathrooms with high quality towels and toiletries.

Service at every level was exemplary. We were greeted immediately as we pulled our rental car into the driveway and assistance with luggage and check in were efficient and friendly. Concierge services were helpful with suggestions for restaurants and directions.

Breakfast buffet each morning was superb and abundant in choice with fresh fruit, juices, coffee, sparkling wine, breads, cheeses, meats, eggs, salads, and the option of cooked to order eggs.

The location is convenient to the train station and a 5 minute walk into the old city. We would definitely stay here again.

  • Stayed: July 2013, travelled with family
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4  Thank kathy1966
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management2013_13, PA to the General Manager at The Charles Hotel, responded to this reviewResponded 17 September 2013

Dear guest,

Thank you so much for taking the time to share your impressions with other travellers. It was a great pleasure to welcome you to The Charles Hotel in Munich.

The hotel was built in 2007 and we are very proud to have a size of 40m² in the standard category to make our guests feel home, far away from home! Olga Polizzi, sister of Sir Rocco Forte is responsible for all the design of The Rocco Forte Hotels - the art of simple luxury. We are very glad to hear that you enjoyed our beautiful rooms.

Dear guest, it is great to hear that our employees made your stay unforgettable. Of course we forwarded your wonderful feedback to our staff immediately, which was much appreciated. The most important for us are our employees who are taking care of our guests in a warm and corteous way.

Our Head Chef, Giovanni Russo, is always delighted to pamper our guests and prepare a great start in the morning with his breakfast buffet. The entire team is delighted that you found the time to enjoy our wonderful breakfast at our restaurant DAVVERO.

Dear guest, we are more than delighted to make your next stay even more enjoyable, please do not hesitate to contact us directly.

With best wishes,

Alexandra Meyerer
PA to the General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about The Charles Hotel

Address: Sophienstrasse 28, 80333 Munich, Bavaria, Germany
Region: Germany > Bavaria > Upper Bavaria > Munich
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Spa Hotel in Munich
#1 Luxury Hotel in Munich
#1 Romantic Hotel in Munich
#2 Business Hotel in Munich
#2 Family Hotel in Munich
Price Range: £207 - £1,281 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — The Charles Hotel 5*
Number of rooms: 160
Official Description (provided by the hotel):
The hotel is situated near the Old Botanical Garden, close to exclusive shopping areas,such as Theatinerstrasse and Maximilianstrasse. All 160 rooms and suites are bright and appointed with a large bathroom decorated with original Nymphenburg porcelain. Enjoy modern botanical bistronomy in the Sophia's Restaurant & Bar with sun terrace. Our The Charles Spa with pool, sauna, steam bath and fitness room is another highlight for your well-being. ... more   less 
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Also Known As:
Forte Munich
Munich Forte

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