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“Great Munich hotel” 4 of 5 bubbles
Review of The Charles Hotel

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The Charles Hotel
Ranked #2 of 381 Hotels in Munich
Certificate of Excellence
maryland
Level Contributor
14 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
“Great Munich hotel”
4 of 5 bubbles Reviewed 16 July 2014

Excellent service and comfortable rooms. Large and well stocked bathroom. The location, while not in the center of tourist activity is easy enough to walk to. The concierge were extremely helpful with securing European cell phones for my group. The breakfast was wonderful, lots of variety and good layout of buffet.

  • Stayed June 2014, travelled with family
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank lilnemo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management2013_13, PA to the General Manager at The Charles Hotel, responded to this review, 22 July 2014
Dear lilnemo,

We’d like to thank you very much for taking the time to share your impressions with other travellers. It was a great pleasure to welcome you to The Charles Hotel and we are delighted to read your warm words.

The hotel was built in 2007 and we are very proud to have a size of 40m² in the standard category to make our guests feel home! Olga Polizzi, sister of Sir Rocco Forte is responsible for all the design of The Rocco Forte Hotels. We are delighted to hear that the room has been to your entire satisfaction.

Besides perfection, the main aim of our hotel is to ensure that our guests feel both, comfortable and familiar! From the moment you make your reservation to the time of your departure we will provide warm and courteous services. Especially our employees are taking care of making our guests feel home and we are delighted to hear that especially our Concierge made your stay a special one!

Dear guest, we hope we will get the chance to welcome you to The Charles Hotel soon again. Please do not hesitate to contact us if there is anything else we can assist you.
The entire team is more than delighted to make your next stay even more enjoyable.

Best wishes from Munich,

Alexandra Meyerer
PA to the General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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1,433 reviews from our community

Traveller rating
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Rating summary
  • Sleep Quality
    5 of 5 bubbles
  • Location
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (168)
Date | Rating
  • Arabic first
  • Chinese (Traditional) first
  • Czech first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Greek first
  • Italian first
  • Japanese first
  • Norwegian first
  • Polish first
  • Portuguese first
  • Russian first
  • Slovak first
  • Spanish first
  • Swedish first
  • Any
English first
massachusetts
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed 12 July 2014

I travel each summer with my elderly mother to Europe and we routinely stay at 5 star hotels. The Charles hotel is among one of the best places we have stayed in terms of room, service and staff. The hotel is conveniently located and the restaurant food is very good. We were able to walk to several sites and felt extremely safe here for two women traveling. After seven nights we were sorry to leave.

  • Stayed July 2014, travelled with family
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank travelmom09
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management2013_13, PA to the General Manager at The Charles Hotel, responded to this review, 22 July 2014
Dear travelmom09,

Thank you so much for your warm words and taking the time to share your impressions with other travellers. It was a great pleasure to welcome you and your mother to The Charles Hotel in Munich.

The Charles Hotel is very well located. Our guests have the opportunity to explore the most beautiful city of Bavaria and its shopping district in a very comfortable way as it is only a short walk to the Munich Central Station. The famous Marienplatz is by walking distance as well.

We are pleased that you had the time to visit our restaurant DAVVERO as well. Our executive chef Giovanni Russo loves to pamper our guests with mediterranean food and typical Italian delicacies.

Dear guest, if there is anything to make your next stay even more enjoyable, please do not hesitate to contact us. The entire team is delighted to assist you.

Best wishes from Munich,

Alexandra Meyerer
PA to the General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Palo Alto, California
Level Contributor
33 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
5 of 5 bubbles Reviewed 7 July 2014

We spent one night here at the Rocco Forte Charles Hotel on the way home from an Italian vacation. We had 17 hours to spend in Munich, and the staff of The Charles Hotel made our stay a complete delight. We enjoyed dinner in the Davvero restaurant, watched the World Cup in our luxurious and very comfortable junior suite, and spent a few hours shopping before departing for the airport. The staff was uniformly articulate, good humored, and very obviously focused on making our stay enjoyable. Special recognition goes to Sasha the concierge, who managed to find a store selling sheet music for brass ensembles within walking distance of the hotel. Restaurant service was impeccable for dinner and breakfast. Dinner was a bit pricey in the Davvero restaurant, but worth the expense. And overall the cost of our stay was very reasonable for a world-class hotel well-located in a major European city.

  • Stayed June 2014, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Trombonedaddy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management2013_13, PA to the General Manager at The Charles Hotel, responded to this review, 9 July 2014
Dear Trombonedaddy,

We’d like to thank you very much for taking the time to share your impressions with other travellers. It was a great pleasure to welcome you to The Charles Hotel and we are delighted to read your warm words.

It is great to hear that you enjoyed your stay at The Charles Hotel in Munich and that you had the time to visit our restaurant DAVVERO. Our executive chef Giovanni Russo loves to pamper our guests with mediterranean food and typical Italian delicacies.

We would like to thank you for your warm words regarding our staff. Of course we forwarded your wonderful feedback to our employees immediately, especially to Sascha, which was much appreciated. It is great to hear that our team made your short stay unforgettable, before you left to your holiday in Italy.

We hope to welcome you to The Charles Hotel soon again. Please do not hesitate to contact us directly for any assistance required.

Best wishes from Munich,

Alexandra Meyerer
PA to the General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Abu Dhabi, United Arab Emirates
Level Contributor
41 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
4 of 5 bubbles Reviewed 3 July 2014

I have been to The Charles Hotel Rocco Forte in Munich last year and also this year at June, I don't think i can stay in place else.
i like the location , rooms are wide and comfortable and so clean , the stuff is so friendly , breakfast is so good , free wifi .
what I didn't like this year is that the price get more than last year and also the booking no including the breakfast and if you want to add it its so expensive .

Room Tip: Classic King Room is more than enough and its so perfect .
See more room tips
  • Stayed June 2014, travelled with family
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank Mohamed A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management2013_13, PA to the General Manager at The Charles Hotel, responded to this review, 9 July 2014
Dear Mohamed A,

thank you very much for your friendly stay with us, it was a pleasure to have you as our guest.

The hotel was built in 2007 and we are very proud to have a size of 40m² in the standard category to make our guests feel home! Olga Polizzi, sister of Sir Rocco Forte is responsible for all the design of The Rocco Forte Hotels and we are delighted to hear that the room has been to your entire satisfaction. Our bathrooms are equipped with first-class materials as well and mainly coming from the region around Munich.

Besides perfection, the main aim of our hotel is to ensure that our guests feel both, comfortable and familiar! From the moment you make your reservation to the time of your departure we will provide warm and courteous services. Especially our employees are taking care of making our guests feel home in our beautiful bavarian capital.

For the inconveniences regarding our rates we would like to apologize deeply. Please do not hesitate to contact our reservation department directly, they will assist you by finding the suitable offer.

Dear guest, we are looking forward to welcome you to The Charles Hotel soon again.
If there is anything to make your next stay even more enjoyable, please do not hesitate to contact us.

Best wishes from Munich,

Alexandra Meyerer
PA to the General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Miami, FL
Level Contributor
42 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
5 of 5 bubbles Reviewed 25 June 2014

We had only one night at The Charles Hotel and wished we had a week there! We arrived by train and made the short walk to the hotel with our bags in tow. About half a block away from the entrance to the hotel, we were caught in a surprise rain shower. A bellman who saw what was about to do down came running to us (a half block) with umbrellas and to take are luggage. As soon as he helped us to the front desk, the staff offered us a drink and "apologized for the rain" by upgrading us to a junior suite. The front desk clerk escorted us to our room and what a room it was! Let's just say the bathroom was larger than most of the hotel rooms we stayed in Europe. I would not hesitate staying here again when in Munich. The entire staff was pleasant and bent over backwards to insure our one day there was memorable. Also, a short walk to the central train station for easy transport anywhere in Germany. Can't wait to go back!!

Room Tip: Ask for a room facing the park.
See more room tips
  • Stayed May 2014, travelled on business
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Adkings
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management2013_13, PA to the General Manager at The Charles Hotel, responded to this review, 30 June 2014
Dear 5kings,

thank you very much for taking the time to share your impressions with other travellers, it was a great pleasure to have you as our guest.

Your review made us very proud and of course we forwarded it to our employees immediately. It is great to hear that our staff, especially the doorman with the umbrella, made your stay unforgettable.

The hotel was built in 2007 and we are very proud to have a size of 40m² in the standard category to make our guests feel home! Olga Polizzi, sister of Sir Rocco Forte, is responsable for all the design of The Rocco Forte Hotels. Our reception team is more than delighted to offer an upgrade as per availability.

As you wrote, you would live to come back to The Charles Hotel and we are looking forward to this visit. If there is anything we may assist you in the meantime, please do not hesitate to contact us directly.

Best wishes from Munich,

Alexandra Meyerer
PA to the General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
San Jose, CA
Level Contributor
44 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
5 of 5 bubbles Reviewed 24 June 2014

The Charles is a block from the main train station and right on the old German park. This park is home to the grand old Park Cafe and Beer garden. Although they do not advertise it, this is a very historical building that was once the largest botanical garden facility in Europe. The rooms are excellent and service very good.

Room Tip: Face park.
See more room tips
  • Stayed May 2014, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Bud G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management2013_13, PA to the General Manager at The Charles Hotel, responded to this review, 25 June 2014
Dear Bud G,

We’d like to thank you very much for taking the time to share your impressions with other travellers. It was a great pleasure to welcome you to The Charles Hotel and we are delighted to read your warm words.

The Charles Hotel is very well located. Our guests have the opportunity to explore the most beautiful city of Bavaria and its shopping district in a very comfortable way as it is only a short walk to the Munich Central Station. The famous Marienplatz is by walking distance as well as other famous squares like Stachus and Königsplatz.

Dear guest, we hope we will get the chance to welcome you to The Charles Hotel soon again. Please do not hesitate to contact us if there is anything else we can assist you.
The entire team is more than delighted to make your next stay even more enjoyable.

Best wishes from Munich,

Alexandra Meyerer
PA to the General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Luton, United Kingdom
Level Contributor
30 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
3 of 5 bubbles Reviewed 19 June 2014

We paid a lot of money expecting 5* treatment was very disappointed. Room was great, bed comfortable and big.I asked for a kettle and was provided with one but not tea or coffee tray. I had to request one and one was brought up immediately but we English don't like requesting things all the time, but this is what you have to do if you want something.It is provided instantly .
My husband couldn't watch the World Cup as he went through all the channels and also there were not enough english channels on the TV system, and we had no instruction book in the room either .
Its a lovely idea for the staff to accompany us to the room to explain how things work but we still need the written instructions to peruse later.
I had previously written to the hotel explaining I need a gluten free meal choice and was told it would not be a problem. First morning the breakfast staff were great, toast and cookies all ready but on the Saturday I had to wait for over 15 mins as I do not think the staff understood gluten free at all(.But a great choice of all kinds of food for the rest of my family to enjoy.)
By this time all other members of my family had finished their breakfast, and I was still waiting for mine.This made me feel very uncomfortable.
Also next to the hotel is the botanic gardens which unfortunately had either the homeless or alcoholic people drinking, lying asleep on the seats,and people shouting out at you as you walk by, not good. The concierge was very helpful once he realized the problems, and provided me with a tray of fresh fruit as compensation, but it ruined the break for me.

  • Stayed June 2014, travelled with family
    • 2 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank oldbean48
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management2013_13, PA to the General Manager at The Charles Hotel, responded to this review, 23 June 2014
Dear oldbean48,

thank you very much for your feedback and the time you took to share your impressions with other travellers, it was a great pleasure to have you as our guest.

The experience you had at The Charles Hotel is absolutely unacceptable for us and we would be delighted to talk to you directly and apologize personally. Please accept our sincere apology for the inconveniences caused, we would appreciate if you take the time to contact us in the Executive Office.

Best wishes from Munich,

Alexandra Meyerer
PA to the General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about The Charles Hotel

Property: The Charles Hotel
Address: Sophienstrasse 28, 80333 Munich, Bavaria, Germany
Region: Germany > Bavaria > Upper Bavaria > Munich
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Spa Hotel in Munich
#1 Luxury Hotel in Munich
#1 Romantic Hotel in Munich
#2 Family Hotel in Munich
#2 Business Hotel in Munich
Price Range (Based on Average Rates): £££
Hotel Class:5 star — The Charles Hotel 5*
Number of rooms: 160
Official Description (provided by the hotel):
The hotel is situated near the Old Botanical Garden, close to exclusive shopping areas,such as Theatinerstrasse and Maximilianstrasse. All 160 rooms and suites are bright and appointed with a large bathroom decorated with original Nymphenburg porcelain. Enjoy modern botanical bistronomy in the Sophia's Restaurant & Bar with sun terrace. Our The Charles Spa with pool, sauna, steam bath and fitness room is another highlight for your well-being. ... more   less 
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Also Known As:
Forte Munich
Munich Forte

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