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“Great Experience”
5 of 5 bubbles Review of The Charles Hotel

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The Charles Hotel
Ranked #2 of 382 Hotels in Munich
Certificate of Excellence
Syracuse, New York, United States
Level Contributor
7 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
“Great Experience”
Reviewed 25 August 2014

My wife and four children stayed at the Charles Hotel for 4 nights. We had a suite with a connecting room. Plenty of space for all of us. It was expensive but worth it. I felt we got everything you should from a 5 star hotel. The concierge, Heidi, was incredible. She seemed to know everyone in the city!
The location was ideal for a short trip. You could see the train station from our window. It was easy to get around and we walked to most destinations. All in all a very positive experience.

  • Stayed July 2014, travelled with family
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
3 Thank ChrisfromSYR
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management2013_13, PA to the General Manager at The Charles Hotel, responded to this review, 5 September 2014
Dear ChrisfromSYR,

thank you very much for taking the time to share your impressions with other travellers, it was a great pleasure to welcome you and your family to The Charles Hotel.

Of course we forwarded your wonderful feedback to our employees immediately, especially to Heidi, which was much appreciated.

We would be delighted to welcome you to The Charles Hotel soon again and make your next stay even more enjoyable, please do not hesitate to contact us for any assistance.

Best wishes from Munich,

Alexandra Meyerer
PA to the General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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1,453 reviews from our community

Traveller rating
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Rating summary
  • Sleep Quality
    5 of 5 bubbles
  • Location
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (169)
Date | Rating
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English first
Los Angeles
Level Contributor
19 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
Reviewed 24 August 2014

We stayed at the beginning of our trip and we needed a hotel for a few nights 2 weeks later before departing and we did NOT want to come back. It's a 5 star hotel without a doubt but I felt for the high price in Munich there were service issues.
The location is ok - not that close to a subway station, but there is a GREAT playground right across the street so if you have kids that is a huge plus.
The staff argued with us on numerous occasions - especially a female concierge - that is not ok. We asked about any events or festivals and the answer was short - no festivals. Later in the day after returning from a rather large festival at the Olympic center which we found on our own - we wanted to let them know that there was a really fun event - the response was unapologetic and rather rude. I was called in a rude fashion to exit the rooms on departure even though I scheduled a late checkout. To get the sheets changed we got a call from the housekeeping manager - and last we had a nanny to sleep on an extra bed in the room - it was literally a wood board that looked like a worn down table.
And last - I get get that hotels price things different but we had 3 different room rates for 3 nights stayed and I kept checking the rates before booking and they fluctuated by between 450 and 700 euro for the same rooms - I am not ok with that...

  • Stayed August 2014, travelled with family
    • Location
    • Cleanliness
    • Service
Helpful?
2 Thank Trojan88
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management2013_13, PA to the General Manager at The Charles Hotel, responded to this review, 25 August 2014
Dear Trojan88,

We’d like to thank you very much for taking the time to share your impressions with other travellers. It was a great pleasure to welcome you to The Charles Hotel and we are delighted to read your nice words.

The hotel was built in 2007 and we are very proud to have a size of 40m² in the standard category to make our guests feel home! Olga Polizzi, sister of Sir Rocco Forte is responsible for all the design of The Rocco Forte Hotels. We are delighted to hear that the room has been to your entire satisfaction.

Besides perfection, the main aim of our hotel is to ensure that our guests feel both, comfortable and familiar! From the moment you make your reservation to the time of your departure we will provide warm and courteous services.

Dear Trojan88, we hope we will get the chance to welcome you to The Charles Hotel soon again. Please do not hesitate to contact us if there is anything else we can assist you.
The entire team is more than delighted to make your next stay even more enjoyable.

Best wishes from Munich,

Alexandra Meyerer
PA to the General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Chicago, Illinois
Level Contributor
78 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
Reviewed 23 August 2014

Great location in Munich. Close enough to the main tourist areas for a short walk, but far enough away to cut down on traffic and noise. Probably one of the best hotel bathrooms I've had and the front desk was helpful throughout the stay.

The only issue we had was the 1st room they assigned to us reeked of smoke, but they quickly provided a new room that was perfect.

Great patio area to have a drink or dinner.

The only negative aspect was the park that the Hotel overlooks does have a slightly dodgy appearance at night. Not something you want to walk through alone.

Room Tip: Request non-Smoking if you want it
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  • Stayed August 2014, travelled as a couple
    • Location
    • Cleanliness
    • Service
Helpful?
2 Thank Monetthecat
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management2013_13, PA to the General Manager at The Charles Hotel, responded to this review, 5 September 2014
Dear Monetthecat,

Thank you so much for your warm words and taking the time to share your impressions with other travellers. It was a great pleasure to welcome you to The Charles Hotel in Munich for the first time.

The Charles Hotel is very well located and our guests have the opportunity to explore the most beautiful city of Bavaria and its shopping district in a very comfortable way. You can reach the famous squares Marienplatz and Stachus by walking, as well as the main shopping areas and most museums.

We would like to apologize deeply that you didn't feel safe in the Old Botanical Garden. Please be sure that our team is always delighted to assist you in organising a taxi or explaining you different routes around the garden to explore the city.

Dear guest, we are looking forward to your next stay at The Charles Hotel. Please do not hesitate to contact us directly for any assistance, we would be pleased to make your next stay even more enjoyable.

Best wishes from Munich,

Alexandra Meyerer
PA to the General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Melbourne, Australia
Level Contributor
36 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed 22 August 2014

This hotel suffered by comparison as we came to it from another 5 star hotel that was quite outstanding. By comparison, the Charles Hotel seemed a little tired and in need of some refurbishment.

However, the hotel facilities were reasonably good, the breakfast buffet was excellent and the one dinner that we had in the dining room was good even though we were the only diners. Although the hotel was fully booked, the bar and dining room were virtually deserted throughout our stay of over a week and this resulted in a lack of ambiance.

The location is good and the staff pleasant.

  • Stayed August 2014, travelled as a couple
    • Value
    • Location
    • Service
Helpful?
Thank MadClem
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management2013_13, PA to the General Manager at The Charles Hotel, responded to this review, 5 September 2014
Dear MadClem,

We’d like to thank you very much for taking the time to share your impressions with other travellers. It was a great pleasure to welcome you to The Charles Hotel and we are delighted to read your feedback.

It is nice to hear that you enjoyed our breakfast buffet as well as the dinner in our restaurant Davvero. Giovanni, Russo, our Head Chef, loves to pamper our guests with mediterranean delicacies and Italian specialities.

Besides, we would like to apologize that you had the feeling of tired areas with high needs in refurbishment. Please be sure that we take your comment very serious and we will keep an eye on these issues.

We hope to get the chance to have you as our guest soon again. Please do not hesitate to contact us directly, we are delighted to assist you personally.

Best wishes from Munich,

Alexandra Meyerer
PA to the General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Houston, Texas
Level Contributor
110 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
Reviewed 21 August 2014

Lovely location..comfy rooms...service beyond compare, this is one of the most delightful hotels I have ever stayed in. The bummer was that the day after our arrival, the pool area and sauna were shut down for renovations- I did manage to go down just to experience briefly the night of our arrival and I KNOW I would have enjoyed it being open during our week stay..but, what to do. Next time. The restaurant had the most lovely european buffet for breakfast (ordering eggs of any style could also be ordered through wait staff) but didn't eat dinner there but sure it would have been delicious! The bar was nice to have drinks after day of sight seeing but enjoyed sitting out on the patio enjoying the nice weather more. Sasha, the concierge, was helpful and friendly and cute to boot! The housekeeping staff was efficient with out being intrusive and magically appeared at the right moments to offer anything we needed. Ordered room service one night. It was presented lovely and tasted good too. Very timely service. All of the people I encountered there were friendly and pleasant even just passing in the halls. It was definitely worth the price. There is no way you could be disappointed with this property. Well done and thanks for making it a great experience for my son and I!

Room Tip: We faced the gardens which was the best view of course.
See more room tips
  • Stayed July 2014, travelled with family
    • Value
    • Location
    • Service
Helpful?
1 Thank ANN S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management2013_13, PA to the General Manager at The Charles Hotel, responded to this review, 25 August 2014
Dear ANN S,

We’d like to thank you very much for taking the time to share your impressions with other travellers. It was a great pleasure to welcome you to The Charles Hotel and we are delighted to read your warm words.

The hotel was built in 2007 and we are very proud to have a size of 40m² in the standard category to make our guests feel home! Olga Polizzi, sister of Sir Rocco Forte is responsible for all the design of The Rocco Forte Hotels. We are delighted to hear that the room has been to your entire satisfaction.

It is great to hear that you enjoyed your stay at The Charles Hotel in Munich and that you had the time to visit our restaurant DAVVERO. Our executive chef Giovanni Russo loves to pamper our guests with mediterranean food and typical Italian delicacies.

Besides perfection, the main aim of our hotel is to ensure that our guests feel both, comfortable and familiar! From the moment you make your reservation to the time of your departure we will provide warm and courteous services.

Dear guest, we hope we will get the chance to welcome you to The Charles Hotel soon again. Please do not hesitate to contact us if there is anything else we can assist you.
The entire team is more than delighted to make your next stay even more enjoyable.

Best wishes from Munich,

Alexandra Meyerer
PA to the General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Brisbane, Australia
Level Contributor
43 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 19 August 2014

Combining elegance and grandeur with modern luxury, the Charles Hotel embodies what all luxury hotels aim for. From the six star service from the bellboys, concierge, and restaurant staff, to the large and luxurious rooms finished with high-end linens and amenities, to the great location, a mere five minutes stroll from the train station, the Charles Hotel has it all. We also had one of the best breakfasts in Europe at the Daverro restaurant. With its high ceilings and floor to ceiling windows, the beautiful, light-filled restaurant is host to an extensive buffet breakfast, inclusive of a la carte options and freshly crafted coffees. We couldn’t have asked for more from such a great hotel and cannot wait to return!

For more photos, please check out our travel blog:
http://www.wanderlustchronicles.com.au/#!The-Charles-Hotel-Munich-Review/c1ljw/8123A750-AAF4-4FDC-B771-A230CF3242D6

  • Stayed February 2014, travelled with friends
    • Value
    • Location
    • Service
Helpful?
Thank Wanderlust C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management2013_13, PA to the General Manager at The Charles Hotel, responded to this review, 25 August 2014
Dear Wanderlust10,

Thank you so much for your warm words and taking the time to share your impressions with other travellers. It was a great pleasure to welcome you to The Charles Hotel in Munich.

The Charles Hotel is very well located. Our guests have the opportunity to explore the most beautiful city of Bavaria and its shopping district in a very comfortable way as it is only a short walk to the Munich Central Station. The famous Marienplatz, the main museums and nice restaurants are by walking distance as well.

Besides perfection, the main aim of our hotel is to ensure that our guests feel both, comfortable and familiar! From the moment you make your reservation to the time of your departure we will provide warm and courteous services. Especially our employees are taking care of making our guests feel home.

Dear guest, if there is anything to make your next stay even more enjoyable, please do not hesitate to contact us. The entire team is delighted to assist you.

Best wishes from Munich,

Alexandra Meyerer
PA to the General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London, United Kingdom
Level Contributor
100 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 57 helpful votes
Reviewed 19 August 2014

We stayed at this hotel over Easter. The service was simply impeccable. Large rooms with extremely comfortable beds and special attention to children. The breakfast is simply one of the best I ever had.
The location is very good: not far from the train station, Marien Platz and the Museums. Englischer Garten is a bit further away.

  • Stayed April 2014, travelled with family
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank BiaRioLondon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management2013_13, PA to the General Manager at The Charles Hotel, responded to this review, 5 September 2014
Google Translation
Sehr geehrte BiaRioLondon,

vielen Dank für Ihren freundlichen Aufenthalt im The Charles Hotel und das Teilen Ihrer Erfahrungen auf tripadvisor.com.

Es freut uns sehr, dass Ihre Familie und Sie den Aufenthalt rundum genießen konnten und ein paar erholsame Ostertage verlebten.

Wir würden uns sehr freuen, Sie auch zum nächsten Osterfest oder einem anderen Zeitpunkt erneut bei uns begrüßen zu dürfen. Bitte zögern Sie nicht, uns bei einem Anliegen auch jederzeit direkt zu kontaktieren.

Mit freundlichen Grüßen,

Alexandra Meyerer
PA to the General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about The Charles Hotel

Property: The Charles Hotel
Address: Sophienstrasse 28, 80333 Munich, Bavaria, Germany
Region: Germany > Bavaria > Upper Bavaria > Munich
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Romantic Hotel in Munich
#1 Spa Hotel in Munich
#1 Luxury Hotel in Munich
#2 Business Hotel in Munich
#2 Family Hotel in Munich
Price Range (Based on Average Rates): £££
Hotel Class:5 star — The Charles Hotel 5*
Number of rooms: 160
Official Description (provided by the hotel):
The hotel is situated near the Old Botanical Garden, close to exclusive shopping areas,such as Theatinerstrasse and Maximilianstrasse. All 160 rooms and suites are bright and appointed with a large bathroom decorated with original Nymphenburg porcelain. Enjoy modern botanical bistronomy in the Sophia's Restaurant & Bar with sun terrace. Our The Charles Spa with pool, sauna, steam bath and fitness room is another highlight for your well-being. ... more   less 
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Also Known As:
Forte Munich
Munich Forte

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