Rooms and bathrooms are great - modern w/ great rainforest shower stall. Spent 2 nights - housekeeping on 2nd day didn't do so great - hair on floor remained after blowdrying; towels and robes are dingy, thin, rough. Swimming pool very nice but very crowded. We were exhausted the first night and ate in hotel restaurant -- very good Italian food but big problem w/ the bill. We had been eating in restaurants all over Europe and just wanted some simple, healthy food. Instead of 12 euros for a salad (base price for starters) we ordered the mixed green salad and an order of grilled vegetables for 3 euros each; plus a main course per person. When the bill arrived we were charged 9 euros for the salad and 9 euros for the grilled veggies. We told the server that we had been overcharged -- she informed us that the 3 euro plates were only for accompaniments to certain main courses - I said -well then you should have told us that when we ordered. I think she just made up the 9 euro price. My salad was very small, had nothing except some greens and vinagret dressing...for the equivalent of $13 ??? After a lot of hemming and hawing she said she would have to consult with the chef; then turned her back to us, started entering into the computer system (she was less than a yard from us) and brought the revised bill. Obviously she didn't consult the chef. If you get the drift that this hotel is trying to gouge its clientele that is certainly the feeling we got -its as if they think the hotel guest won't notice. Another instance -- I asked where I could check email -- they pointed to an unmarked door. I thought it would be like their sister hotel -- De Russie in Rome -- where there are 2 terminals free of charge. Instead, these computers require you to use a credit card to pay for 15 minutes, an hour, etc -- exhorbitant rates. I haven't seen a nice hotel in Europe that doesn't provide free internet access in its lobby as a courtesy in YEARS! The front desk staff is just ok (when I asked for a letter to be mailed (within Europe) she asked what room should she charge the stamp to; both male concierges we interacted with were good. This hotel could be really great but the service is missing on a lot of notes and I get the feeling management only cares about the bottom line. Too bad as I thought Rocco Forte got the basic concept that is you make guests happy then they will return.
- Official Description (provided by the hotel):
- The hotel is situated near the Old Botanical Garden, close to exclusive shopping areas,such as Theatinerstrasse and Maximilianstrasse. All 160 rooms and suites are bright and appointed with a large bathroom decorated with original Nymphenburg porcelain. Enjoy modern botanical bistronomy in the Sophia's Restaurant & Bar with sun terrace. Our The Charles Spa with pool, sauna, steam bath and fitness room is another highlight for your well-being. ... more less
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- Also Known As:
- Forte Munich
- Munich Forte