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“Terrible Service - Changing my previous rating”
Review of Sanders Steakhaus

Sanders Steakhaus
Ranked #57 of 1,169 Restaurants in Nuremberg
Certificate of Excellence
Cuisines: Steakhouse
More restaurant details
Restaurant details
Good for: Business meetings, Special Occasion Dining
Dining options: Dinner, After-hours, Lunch, Reservations
Reviewed 24 July 2014

After a good experience last year, we went back this year, hoping for the same experience. The waiter brought the wrong meal for two out of three ordered, pork instead of beef. He claimed that there were two "Försterin Art" meals (i.e., mushroom sauce) on the menu, but it turned out that this was a blatant lie. Although there are several meals with mushroom sauce (one beef, one pork), only the beef one is actually called Försterin Style, the other is not. He then told us that it would take half an hour to get a replacement with what we ordered, so we only had the option to take what he brought or wait an unreasonably long time, while watching the third person eat what he had, so we reluctantly ended up eating the wrong meal because we were unwilling to wait that long. We then asked to see the manager, who even after a 15 to 20 minute wait did not show up. After several unsuccessful requests to see the manager (she never came), we were forced to pay full fare and left.
Subsequently, we complained by email about the incident and received a response, that included an explanation that the manager, who apparently was the (co-)owner, was too busy to respond to our request to speak to her did, which is quite unfathomable considering the amount of time she made us wait. We were not offered any attempt to rectify the situation, but were advised that, if it would "satisfy" us, we were free to give a bad review on Tripadvisor. Well, here it is. This has been the worst service I have received in a very long time, the worst response treatment by a restaurant manager (basically ignoring us) and a terribly misguided response to a written complaint. Note: all communication took place in German, my native language, so there is no chance of misunderstanding anywhere along the way. This was my third - and last - visit to this restaurant.

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4  Thank Michael J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Reviews (174)
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18 - 22 of 174 reviews

Reviewed 22 July 2014 via mobile

This was a great surprise. The meet was good and there was good balance between price and quality. Also for the kids the food was good and well prepared. All in all good recommendations from me.

Thank Allan J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 15 April 2014 via mobile

This was our second visit to Sanders in two years! Under new ownership it still delivered the best. Simply amazing service. We had no reservation but they happily arranged a seating for us. From the succulent fillet to the superb wine to the baked Camembert desert all went down well. Though not cheap, but truly our Euros were well spent. Bravo....we will be back!

Thank CapeTownBoys
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 17 September 2013

This restaurant is off the beaten path in Nuremberg's Erlenstegen district. We found that the food was excellent. They have a large selection of steaks, their specialty, and also a good variety of other food. Highly recommended.

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Thank Michael J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 6 February 2013 via mobile

Exceptional service, great filet, v nice wine, great atmosphere. Amazingly pro-active, efficient, friendly waitress. Hostess and other staff v friendly and efficient. Was a little tight on seating: a door was removed from its hinges to make space for a mini table and two more seats!! 10/10 for improvisation..Can't believe what they produce from their tiny kitchen.

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Thank Ken A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

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