Our dream of staying in a Romantik hotel turned sour after spending the night with my husband and teenage daughter in this hotel. When we didn't receive a confirmation, my husband mistakenly re-booked a room the night before our arrival. After walking our luggage a considerable distance from the parking to the hotel and getting it to the reception desk, we were greeted by an older staff member barking "you booked two rooms!" at us. Confused, we gave her our name, and she repeated her reproach, before icily checking us in and assuring us that we would be charged for both. The next morning, upon entering the breakfast room and heading for the breakfast bar, another matronly staff curtly demanded what table we were sitting at (apparently you sit down and then go to the bar). This staff checked us out, slightly more pleasantly than the previous night's person, but with the same grim attitude of rebuke. Our mistake cost us two rooms, however the staff's attitude made us "pay far above that" as we felt like the "black sheep at grandma's house". The hotel itself was just slightly above an average hotel in quality (mainly a little more space in the room), and may have been disappointing anyway, even if we hadn't unintentionally disobeyed their breakfast rules or mistakenly double booked. A smile and "so sorry, but you will have to pay anyway" would have gone a long ways to alleviate the pain of double paying. Bad, bad memory for all of us. The city is great, though.
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- Also Known As:
- Romantik Hotel Nuremberg