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Altstadthotel Arch - Hotelneubau
Ranked #46 of 48 Hotels in Regensburg
Reviewed 8 October 2013

Arrived at the hotel to be told the car park was a bit of a walk. It is a Public Car Park but if you ask you can get a small discount. The hotel is a little awkward to get to as signs indicate no vehicle access. Well, from here it only became very disappointing. The female receptionists can only be described as rude, non responsive and self indulgent. At no time did we receive assistance from them although the male assistant was helpful however he was told to move over and get on with it as other guests were waiting. DO NOT accept a room facing the front of the hotel as you will not sleep.

Room Tip: Choose a room at the back of the Hotel as the noise from the front will restrict your sleep. You nee...
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  • Stayed: September 2013, travelled as a couple
    • Value
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    • Sleep Quality
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    • Cleanliness
    • Service
2  Thank Beetle101
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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5 - 11 of 15 reviews

Reviewed 3 September 2013

This hotel is perfectly located on a main square, with easy walking to most any destination, and was a great value. The rooms are small but sufficient. My only warning is to avoid rooms facing the square if you don't stay up past 1 or 2 am, as the square can be a bit noisy. But that's not an issue with the hotel itself. And if you are on an upper floor and the weather is warm, there are no fans or air conditioning so it could be uncomfortable.

Contrary to other reviews, the staff was quite friendly and helpful. Make sure you park in the underground theater parking as the hotel provides free parking there.

Room Tip: Top floor is a bit warm, and rooms facing the square are somewhat noisy.
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  • Stayed: July 2013, travelled solo
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2  Thank Ken M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
knerr, Geschäftsführer at Altstadthotel Arch - Hotelneubau, responded to this reviewResponded 4 September 2013

Dear guest,

Thank you very much for your feedback during your stay with us. It is very important to us to improve our service, monitor our strengths and weaknesses, and be able to fulfill your needs at all times.

We also thank you very much for your good feedback to our Altstadthotel Arch.

We hope to welcome you soon at Regensburg and I am looking forward to hearing from you.


Best regards

Nadine Gregor
Customer Care
Regensburghotel.de

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 1 January 2013

The hotel is in the center of the old Regensburg near the city hall. It was small and nice place to stay during my business trip in Regensburg. There were a lot of restaurants around the area. Like many other hotels in Europe, this hotel did not provide tooth brush and things alike. As most of the shops in the town were closed after 6 pm. I had to live a day without tooth brushing when I firstly arrived in town.

Stayed: March 2012, travelled on business
Thank Rui L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 5 November 2012

A pleasant refurbished hotel which is well placed in the city centre for seeing all the main sights of interest and going to the theatre/opera.
Included in the price is a good breakfast.
There is an cafe within the hotel - Cafe Noah - offering excellent coffee and cakes at reasonable prices.

  • Stayed: October 2012, travelled solo
    • Value
    • Location
    • Sleep Quality
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Thank Morgan712
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
knerr, Manager at Altstadthotel Arch - Hotelneubau, responded to this reviewResponded 9 July 2013

Dear Guest,

Thank you very much for your feedback during your stay with us. It is very important to us to improve our service, monitor our strengths and weaknesses, and be able to fulfill your needs at all times.

We are very glad you have enjoyed your stay with us and we did a great servcie.

We are looking forward to welcome you again at Regensburg and wish you all the best.

Kindest Regards


Nadine Gregor
Customer Care
Regensburghotel.de

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Reviewed 1 July 2012 via mobile

We would not go there again, staff at reception was very unfriendly and rude, room was extremly noisy, room change with an exaggerated uppricing was offered after lengthy discussions to the newer aircon part. Room there was OK but still overpriced. Food was average, city centre location in beautiful regensburg is nice, though.

  • Stayed: July 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
1  Thank hightower875
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
knerr, Manager at Altstadthotel Arch - Hotelneubau, responded to this reviewResponded 9 July 2013

Dear guest,

Thank you very much for your feedback during your stay with us. It is very important to us to improve our service, monitor our strengths and weaknesses, and be able to fulfill your needs at all times.

I would really like to apologies our receptionist were unfriendly. We can not explain this error and we assure you that this is not our standard.

We do our best efforts every day to fulfill the needs of our guests. We are very sorry that there was complaints during your stay. We would appreciate if you can give us a second chance to show you: We can do better.

We hope to welcome you soon at Regensburg and I am looking forward to hearing from you.


Best regards

Nadine Gregor
Customer Care
Regensburghotel.de

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Reviewed 1 February 2015
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Stayed: January 2015, travelled on business
Thank Mausbiber
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
knerr, Leiter Gästebetreuung at Altstadthotel Arch - Hotelneubau, responded to this reviewResponded 11 March 2016
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Reviewed 19 July 2014
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Stayed: July 2014, travelled with friends
Thank Hans K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
knerr, Leiter Gästebetreuung at Altstadthotel Arch - Hotelneubau, responded to this reviewResponded 14 August 2014
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Additional Information about Altstadthotel Arch - Hotelneubau

Address: Haidplatz 2, 93047, Regensburg, Bavaria, Germany
Region: Germany > Bavaria > Upper Palatinate > Regensburg
Amenities:
Room Service
Hotel Style:
Ranked #46 of 48 Hotels in Regensburg
Price Range: £108 - £127 (Based on Average Rates for a Standard Room)
Number of rooms: 65
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