Many people would enjoy staying at this hotel, so I hate to give it an average rating. I'm giving it three stars because the owners eventually resolved one of the issues, otherwise I'm afraid my rating would be even lower. On this trip, my family wanted beautiful, clean rooms, a great breakfast, convenient parking, and friendly people to help us if we needed it. We received all those things with this choice of hotel, and if it would have ended there we would have given it a five star rating. However, the owner went into our room when the "do not disturb" sign was on the door, therefore ruining the feeling of privacy that we value so highly. When we asked why this occurred, the owner stated she had a right to do so because it is a "private family home" and she needed to check things. She didn't clean or anything; she just looked around. This was the first morning of our stay, so it was not as if we had been in the room three or four days making a huge mess. We put the sign on the door because we truly did not need anything or want anyone there.
I personally enjoy vacations where my family and I can go about our own business; however, I recognize that not everyone feels that way. For us, the incident and the resulting conversations made us uncomfortable and conspicuous, and even though we tried to resume our holiday, we ended up wanting to leave a day early. At this point, the second owner refused to let us out of the contract and was going to make us pay for the last day unless he could rent the room to someone else at the last minute. More conversations followed, and perhaps because it was Christmas time, they ended up allowing us to leave without having to pay for the final day. That healed some of the hurt feelings, and for that we can give three stars to the rating. Just be aware, this is a small place--a bed-and-breakfast rather than a hotel--so if something goes "wrong" you will definitely feel set apart from other guests and the atmosphere will be awkward. But if everything goes "right" you will probably love staying here, hence all the excellent ratings.
In the future, our suggestion would be for the owners to establish a policy in writing where they inform their guests that the rooms "MUST" be entered between such-and-such hours every day, to open windows, turn off lights, check for towels, etc. And perhaps they should mention to guests that any requests are best made before 16:00 when their extra help leaves the premises (Their disregard for the sign stems partially from the fact that they don't want surprise requests during inconvenient hours, so they need to "check" what you're doing to anticipate needs). Bottom line: If you enjoy getting to know people and feeling like you're part of a big family, this beautiful house is the place for you. However, if you want to be there for the sole purpose of having private family time with your own family and not socializing, and if you see yourself as paying for rooms you can call your own for the time of your stay, you might feel uncomfortable in a "family house."
- Official Description (provided by the hotel):
- Hotel-Garni Hornburg is a individual hotel which offers you ten charming and tastefully decorated rooms with modern comfort like Cable-Television, radio etc. All rooms are NON-SMOKING rooms! Quiet, central location. Official German Hotel-Classification is 3*. Special service is a Internet Terminal just for the use of our guests without charge as well as free of charge WiFi in all areas. ... more less
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- Also Known As:
- Hotel-Garni Hornburg Hotel Rothenburg Ob Der Tauber
- Garni Hornburg Hotel