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“Awful Staff”
Review of Altes Brauhaus

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Altes Brauhaus
Ranked #16 of 45 Hotels in Rothenburg
Certificate of Excellence
Reviewed 17 August 2014

The staff were clearly having a bad day and decided to take it out on me. When I arrived the safe in the room was not working and I asked for it to be fixed. I was told that was not possible, I couldn't move rooms or leave valuables in the hotel safe. When I eventually got the manager to do something she then accused me of breaking the safe which just needed new batteries and being reset. As I say she was in a very bad mood and determined to take it out on somebody. A stand-up row ensued as I insisted that I had done nothing wrong. She never apologised even though she knew she was wrong. A very grumpy old woman and daughter receptionist who really didn't care about any sort of customer service. The room was OK but had old furniture and a hard bed. it was clean though. No AC and the wifi didn't work in the room. There are lots of other hotels in this lovely town and I would advise you to pick one of them unless you want to take a chance on the staff being in a good mood.

  • Stayed: August 2014, travelled as a couple
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1  Thank Gazza E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Reviews (189)
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53 - 59 of 189 reviews

Reviewed 16 July 2014

We organised our accommodation prior to arriving in Germany and this was the best one on the Romantic Road. It has got an underground garage and as the city is so small, everything is in walking distance. Our breakfast was perfect to give us a good start for the day. We booked the special on their website and were happy with it. It gave us two traditional evening meals and a walking tour through the city. The staff was kind and very helpful. We would come back any time. Thank you.

  • Stayed: May 2014, travelled with friends
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Thank Sharon272
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 30 June 2014

This was a very pleasant surprise. Wonderful staff and very comfortable rooms, ours with a great view. Inviting common areas and large breakfast room. The breakfast was very good. We have stayed in Rothenburg twice on previous trips and the was by far our favorite hotel.

  • Stayed: June 2014, travelled with friends
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Thank Gretchen S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 18 December 2013

Loved this quaint hotel. The rooms were modern but the atmosphere felt like medieval times. It was a perfect location to everything and the staff have excellent restaurant suggestions and were very helpful. The breakfast provided each day was very convenient.

  • Stayed: December 2013
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Thank Judy B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 16 October 2013

We could not get enough of Rothenburg, so we went back! We wanted to stay inside Rothenburg and be able to park our car inside the wall and walk around. We decided to stay at Altes Brauhaus and we were very happy we did. The room was very nice and quite large. The location is excellent and we would highly recommend staying here. The breakfast buffet was nice but there selection was small. Overall we loved our stay here and would definitely stay here again.

  • Stayed: October 2013, travelled with family
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Thank Jeff M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 15 October 2013

Our first stop on our 8 night holiday in Europe was Rothenburg. We landed early in the morning in Frankfurt, picked up the rental car and arrived at the Altes Brauhaus by noon. To our delight our room was ready and they had a place for us to park our car (the parking garage below the hotel is a fantastic feature). We had a room for 4 people which is rare to find in Europe. The room was very spacious. The hotel was very authentic European with a nice upgraded lobby. It was a lovely small hotel feel in the most authentic medieval town in Europe. Beds had some gummy bears on them upon arrival. Wi-Fi was free, staff was helpful for things to do, see, and what to eat. The whole hotel is very clean! Breakfast was the best during our entire trip - worth the extra money! The location of this hotel is just down the main street which is very ideal. Highly recommend this hotel to anyone traveling - we only spent one night there and that was plenty of time in Rothenburg but wish we had more hotels on the trip like the Altes Brauhaus!

  • Stayed: October 2013, travelled with family
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1  Thank Aaron G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 5 September 2013

WE had a family vacation along the Romantic Road of Germany. Rothenburg and Dinkhelsbuhl were probably our favorite villages on the trip. We stayed overnight one night at Altes Brauhaus. It was convenient and very comfortable. Breakfast was tasty and the room it was served in had an authentic feel.

  • Stayed: June 2013, travelled with family
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1  Thank James D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Altes Brauhaus

Address: Wenggasse 24, 91541, Rothenburg, Bavaria, Germany
Region: Germany > Bavaria > Franconia > Middle Franconia > Rothenburg
Amenities:
Bar / Lounge Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly )
Hotel Style:
Ranked #16 of 45 Hotels in Rothenburg
Price Range: £95 - £160 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Altes Brauhaus 3.5*
Number of rooms: 60
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Also Known As:
Altes Brauhaus Hotel Rothenburg Ob Der Tauber

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