The staff were clearly having a bad day and decided to take it out on me. When I arrived the safe in the room was not working and I asked for it to be fixed. I was told that was not possible, I couldn't move rooms or leave valuables in the hotel safe. When I eventually got the manager to do something she then accused me of breaking the safe which just needed new batteries and being reset. As I say she was in a very bad mood and determined to take it out on somebody. A stand-up row ensued as I insisted that I had done nothing wrong. She never apologised even though she knew she was wrong. A very grumpy old woman and daughter receptionist who really didn't care about any sort of customer service. The room was OK but had old furniture and a hard bed. it was clean though. No AC and the wifi didn't work in the room. There are lots of other hotels in this lovely town and I would advise you to pick one of them unless you want to take a chance on the staff being in a good mood.
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- Also Known As:
- Altes Brauhaus Hotel Rothenburg Ob Der Tauber