Like most reviewers here, I can concur that it's a nice hotel which is clean, minimalist, with free Wi-FI, and about a 10-15 min walk from the main train station. Breakfast is quite extensive but is not included in the price like most German hotels. It will cost you an extra €12. The elevator takes forever to hail, especially at breakfast time. It took me 10 mins to get from the 15th floor to the breakfast in reception, so plan for this extra wait time.
Unfortunately, a very good rating has to be downgraded to a poor experience with a quirky hotel policy and an arrogant male receptionist.
You have to pay a €20 cash deposit (not everyone carries cash in the correct currency) for an iron and ironing board!! I travel regularly all over the world for business and this is the first time I have ever encountered this. What's more, they expect you to lug it all the way back to the room yourself. Not great service and it comes off as extremely petty. Just how many iron and ironing boards are taken from the hotel each year? And couldn't they come up with a more cusotmer-friendly way to minimize thefts? Management needs to try harder!
The "best" part is that when I asked the aforementioned male receptionist to provide me with a receipt for the security deposit he refused. I respectively pointed out that it was the hotel's duty to provide a statement of the terms of exchange because they could claim (however unlikely) when I returned the iron and ironing board that I had in fact bought them, not paid a security deposit. He then proceeded to try to take the iron and ironing board from me telling me that if I didn't like the way they did business then tough luck. He then said defiantly that they were a hotel, not an ironing service (What? OK, you're not a restaurant either, but you sevrve food!). His attitude stank and he was full of arrogance. Rather than try to listen to the customer and resolve the issue, his response was it's my way or the highway. This person is absolutely unsuited to a customer facing role and the hotel would want to sort it out. On parting, the final irony was he said "oh you don't trust us". To which I pointed out it was they who were asking customers for a €20 security deposit, so it was really the hotel telling the guests they didn't trust them.
Anyway, I hope you don't have to iron anything and/or get to deal with this guy for anything slightly controversial if you chose this hotel.
Won't be staying there again when I travel to Wurzburg. The loss is greater than one person, as there were five of us from the one company staying at the hotel, so they will lose 5 peoples' custom, not just one.
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