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“Wyndham Garden Berlin Mitte”

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Wyndham Garden Berlin Mitte
Ranked #194 of 635 Hotels in Berlin
Reviewed 20 June 2014

We stayed at the hotel for 6 nights in June 2014. The hotel just does not give the feeling of a standard expected from a hotel of 4 stars. We received a medium sized room. That gives a cold feeling (no pictures or accessories). A shower bath without creams such as conditioner or moisturizing, only soap/shampoo just on the wall of the facility. As well there is no value for coffee (kettle and cups). The fridge is very small. There is almost no lobby, only a few chairs crowded at the reception. The hotel is on a main street on the northern boundary of Berlin mitte district in a poor area.
But the most important is the location of the hotel that is far from the center of Berlin. Despite the excellent transportation in Berlin, We had to take every day several trains to downtown center.
However, breakfast was good, the room was clean and most of the staff (yes not all) was friendly and willing to help.
I do not recommend the hotel mainly due to the location.
Kobi

  • Stayed: June 2014, travelled with friends
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3  Thank kobis46
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Maria B, Front Office Manager at Wyndham Garden Berlin Mitte, responded to this reviewResponded 30 June 2014

Dear guest,
thank you very much for your rating and extensive comment about your stay in our Wyndham Garden Berlin Mitte. I appreciate to read, cleanliness in the hotel and our varied breakfast buffet met your expectations very well.
But I am sorry that the style our architecturally unique modern superior rooms as well as the location and neighborhood of our hotel has not convinced you.
If we have had known while your stay, we may had the chance to change the room categorie into one of our classic style one with an separated bathroom and/or bathtube.
At the reception we offer different additional services like coffee and tea making facilities for the guests room.
I would appreciate to welcome you again in our hotel.
Thank you for taking your time.

kind regards

Maria Baum
Front Office Manager

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254 - 260 of 1,008 reviews

Reviewed 13 June 2014

I am writing this review for 'Grand City Hotel Berlin Mitte', which is essentially the same as the 'Wyndham Garden Berlin Mitte' with lower price and less comfortable rooms / services.

Basically I can't really complain with the price of the hotel (~EUR40 / day). But this might be only true for non-summer seasons as there's NO air conditioning and NO fridge in the room.

On top of that, the hotel isn't really located in the Mitte (i.e. centre) that tourists would expect. The city Berlin is divided into a few 'boroughs' (large districts) and many 'localities' (small districts). And there are two 'Mitte's in Berlin: one is a borough and the other one is a locality. While the hotel is indeed in the Mitte, it is in the borough Mitte but not the locality Mitte. To put it simple: it is not wrong for the hotel have the name 'Mitte' but it could be confusing for those who don't research thoroughly. And to give a easy idea on how far the hotel is from the true (locality) Mitte, it takes at least 30 minutes to get to the Alexanderplatz or the Potsdamer Platz with U / S-bahns.

Nevertheless, besides this, the room was clean and most of the staff (No, not all) are nice and friendly. So I'd give this hotel a 3.5 out of 5.

  • Stayed: June 2014, travelled as a couple
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2  Thank Frederick H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 12 June 2014

Helpful and efficient staff. Our room was on the top floor, and was comfortable, large and quiet. Wi-fi was provided, though it cut out sometimes.

Bicycle storage was in the covered courtyard of the hotel (not a secure area, but it had railings to lock to). Location convenient for the Gesundbrunnen interchange.

  • Stayed: May 2014, travelled as a couple
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Thank monxton
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 30 May 2014

The hotel is well maintained and had good sized, clean rooms. The elevator was a bit strange since it had two buttons for each floor opening doors on either side - for accessing rooms on both sides of the lift but took me a couple of attempts to understand why I was not finding room on the right floor. Some German technology ..:-). Very modern stylising to the room with high ceilings etc. Bathroom also very nicely done. Only complaint is that for all this fancy styling - the toiletries were really below par with an all in one shampoo/soap - a bit weird. There food quality and bar was quite nice and good service. The buffet breakfast is was indeed quite good. There's tramline right in front of the hotel which is a good way to avoid the long walk to the subway station that is very good to connect with the rest of the city.

  • Stayed: May 2014, travelled solo
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Thank KTS2006
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 29 May 2014

No complaints at all about this hotel. We read the reviews so we knew it wouldn't be centrally located but it was very easy catching the Underground to get everywhere we wanted to go. The rooms were clean and the beds were comfy. We were on the top floor at the front and although a there was a little traffic noise in the mornings, nothing too horrendous. No much in the rooms but you can ask for a lot of extras at reception. The staff were all pleasant and informative, they even let us in our room early on arrival. We paid for the breakfast on the last morning and thought it was very good.

Room Tip: I would imagine the rooms at the back of the hotel are a lot quieter but the rooms on the 5th floor...
  • Stayed: May 2014, travelled with family
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Thank SDtraveller10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 26 May 2014

While the hotel itself is nice and the service is alright, our room was visited and money and a cellphone was stolen during breakfast in our room on our last day. We noticed after having left the city. We sent amail to the hotel; with no answer whatsoever. They don't seem to concerned about this issue. According to previous reviews, we weren't the first victims of theft in this hotel.

  • Stayed: May 2014, travelled as a couple
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2  Thank Vanadyssia
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Frank N, Front Office Manager at Wyndham Garden Berlin Mitte, responded to this reviewResponded 2 June 2014

Dear Vanadyssia

thank you for taking the time to tell us about your experience at the Wyndham Garden Berlin Mitte. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.

At Wyndham Garden Berlin Mitte, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.

We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.

Kind regards

Frank Neumann
Front Office Manager

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Reviewed 23 May 2014

I stayed in the hotel on May 2014 for 2 nights. The rooms are spacious but there are no air conditioning, the internet was intermittent, and the hotel was definitely too far away from the zone it was announced. I didn't know Berlin at all, so I trusted the references given by the hotel.
It was close to a subway station, so that was good.

Room Tip: Make sure you ask for air conditioning in your room.
  • Stayed: May 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
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2  Thank osocuetara
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Frank N, Front Office Manager at Wyndham Garden Berlin Mitte, responded to this reviewResponded 2 June 2014

Dear Guest,

thanks for taking time and sending us your comments.
We apologize for your inconvenience.

We always want to improve our services and those comments like yours are very helpful for us.


Kind regards

Frank Neumann
Front Office Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Wyndham Garden Berlin Mitte

Address: Osloer Str. 116a, 13359 Berlin, Germany (Formerly Best Western Grand City Hotel Berlin Mitte)
Phone Number:
Region: Germany > Berlin
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Wheelchair access
Hotel Style:
#159 Romantic Hotel in Berlin
Price Range: £53 - £126 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Wyndham Garden Berlin Mitte 3*
Number of rooms: 172
Reservation Options:
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Also Known As:
Best Western Berlin
Berlin Best Western

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