The ambience of the place was nice, our room was big and you can get to any part of Berlin really easily.
The biggest letdown of the hotel is its staff. No bother to smile, no care to inform us at reception of what they offer, not even a care to ask "how our stay was".
They really need to work on customer service and switch on!! We are paying for a service and their jobs rely upon our visits.
Unfortunately I won't be visiting here again and it's solely due to the front reception staff.
I will, however, commend the mature aged man with grey hair at the breakfast greeting section. Atleast he was switched on and greeted us correctly, sat us down and treated us with fine hospitality
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- Also Known As:
- Best Western Berlin
- Berlin Best Western