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“Enjoyed our stay, but...”

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Wyndham Garden Berlin Mitte
Ranked #189 of 634 Hotels in Berlin
Western Australia
Level Contributor
30 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
“Enjoyed our stay, but...”
Reviewed 14 August 2014 via mobile

Stayed at the Wyndham Garden Mitte for a week. Room and bathroom was spacious, and staff friendly and multi-lingual which is nice. I particularly appreciated the ice pack to help with sprained ankle (please say a big thank you to staff on shift night of 13 August). As the hotel is in quiet neighbourhood the restaurants within walking distance are limited so use Tripadvisor as a guide (I would especially recommend Golden Thai in hotel big mama, Shalima Pakistan food and a small Italian cafe near pankstrasse u bahn station). Close to tram, train and u bahn so it's convenient to get around. There's laundromat nearby (Eco express). The only unfortunate thing for the hotel stay is the room safe didn't work - apparently the previous occupant took key with them - although reception did kindly offered to store out valuables. Five days later the key hasn't been located. Overall a pleasant stay.

Stayed August 2014
Helpful?
1 Thank AL72WA
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Maria B, Front Office Manager at Wyndham Garden Berlin Mitte, responded to this review, 20 August 2014
Dear guest,

thank you very much for staying at the Wyndham Garden Berlin Mitte and for taking your time to review your stay. It is a pleasure to read how you describe your positive impression with the hotel as well as the location and public transportation nearby – especially I will forward you kind words to Julia. Guests always have the opportunity to lock something at the reception. But I apologize there was no possibility for your room while your stay.
Please accept my best thanks for rating your stay.
I am looking forward to welcome you again.

with kind regards
Maria Baum
Front Office Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (50)
Date | Rating
  • Chinese (Traditional) first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Hebrew first
  • Italian first
  • Japanese first
  • Norwegian first
  • Polish first
  • Portuguese first
  • Russian first
  • Slovak first
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  • Any
English first
Dublin, Ireland
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 13 August 2014

This was our first visit to Berlin. It is a hotel that is very near a station which is directly on the s-bahn route to Berlin Schonfeld (which we flew into).
It was also a station which had a different s-bahn train to Potsdam! Anybody who visits Brandenburg should go to Sansouci. So location of hotel was great.
The staff were very helpful and the food/bedroom were fine.
As we had no laptop with us there was free use of a desktop PC in the lobby!
So for those of us on a budget this ticked the necessary boxes.
This area of Berlin can do with a facelift and regular tidying up. However with all the high cranes and scaffolding to be seen Berlin in 5/10 years should be back to its former glory!

Room Tip: We were on the second floor. However EVERYONE takes the one lift which can be a bit of a squeeze. So...
See more room tips
  • Stayed August 2014, travelled as a couple
    • Location
    • Rooms
    • Service
Helpful?
1 Thank Brendan K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Maria B, Front Office Manager at Wyndham Garden Berlin Mitte, responded to this review, 14 August 2014
Dear Brendan,
thank you for your perfect review. I am delighted about your positive feedback and I am glad you took advantage of the public transportation nearby.
Furthermore, I am pleased that you had a pleasant stay in Berlin and that you enjoyed an excursion to Potsdam.
I am looking forward to welcome you again at the Wyndham Garden Berlin Mitte.

with kind regards
Maria Baum
Front Office Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
10 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 12 August 2014 via mobile

We arrived to a wonderful greeting. The front desk lady was very friendly and knowledgeable. She was able to suggest to attractions and tips.
We also got surprised with a free upgrade to a junior suite. The suite was huge! (Not just by European standards)
The little courtyard was comfortable for a leisurely drink while waiting.
Only things that would make an improvement would possibly be a small fridge in the room would be nice.
Also although the location says "Mitte" it's actually not really in that area. Still not a horrible location.

Stayed August 2014, travelled with friends
Helpful?
1 Thank Vanessa M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Maria B, Front Office Manager at Wyndham Garden Berlin Mitte, responded to this review, 14 August 2014
Dear Vanessa,
thank you for rating your experience at the Wyndham Garden Hotel Berlin Mitte.
I am pleased that your check in was friendly and polite and an upgrade surprised you positively. Usually every junior suite has a filled mini bar. I will verify, why you could not find one in your room.
Thank you for your review and for mentioning especially the staff . It is a compliment and daily inspiration that you have positively mentioned the team.
Me and my team are looking forward to welcome you again soon.

with kind regards

Maria Baum
Front Office Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Finland
Level Contributor
13 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 9 August 2014

We stayed four nights in this nice hotel located in the district of Wedding in Berlin. Our room was big, clean and with aird conditioning. Because all of the rooms are facing back yard, there is no noise from street and it's very peaceful.
There was free wifi access, which worked out without any problems. The hotel staff was very friendly and helpful.
Close to the hotel are metro lines 8 and 9, which make it easy to get fast all over the city.
We had very nice stay in this hotel and would book it again! The only minus is very expensive brekafast. However there are little coffee shops close to the hotel where you can buy much cheaper breakfast.

  • Stayed August 2014, travelled as a couple
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank Suvima
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Maria B, Front Office Manager at Wyndham Garden Berlin Mitte, responded to this review, 14 August 2014
Dear guest,

thank you very much for your extensive and informative comment about your stay at the Wyndham Garden Berlin Mitte.
I am very pleased, that our friendly staff was helpful to anytime and you enjoyed the big room as well as the ideal location with public transportation nearby.
Thank you for staying with us, I am looking forward to welcome you again.

with kind regards

Maria Baum
Front Office Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Southampton, United Kingdom
Level Contributor
92 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
Reviewed 6 August 2014 via mobile

Hotel was ok. Staff were very very friendly and helpful but, it was 29 degrees outside and the room was very hot. No air con and no fan in room. There were no tea making facilities in the room. We had to pay 4€ for a cup of tea. Wouldn't it be nice to wake up and have a cup of tea without having to pay or go down to reception?
A good location, short walk to the undergroundand a few stops into the city centre.
It was a good hotel with excellent staff, facilities and breakfast but with no air con and no tea making facilities how can it be a4 star?

Stayed August 2014, travelled with friends
Helpful?
Thank Jay C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Maria B, Front Office Manager at Wyndham Garden Berlin Mitte, responded to this review, 9 August 2014
Dear Jay,

thank you for taking your time to rate and comment your stay at the Wyndham Garden Berlin Mitte.
I appreciate to read, that you mentioned positively our helpful staff.
If we had known your desire of a tea making facilities while your stay, we could have bring a tea and coffee making facility up to your room. This is an additional service on request at the reception - free of charge.
I also apologize for the inconvenience with your warm room.
We offer a fan free of charge on request at the front desk. Also you have the possibility to book a superior room or junior suite with an air conditioning.
I would like to convince you of our service and opportunities while your next stay.
So I am looking forward to welcome you again.
with kind regards

Maria Baum
Front Office Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 5 August 2014 via mobile

We received upgrade room that include air conditioning but usually the room is without a/c - need to noticed that.
The location is not central, but 5 min walking you will arrive the subway and this is 6 stop from the center of Alexander platz
Overall very nice hotel very clan
Mice breakfast

Stayed August 2014, travelled with friends
Helpful?
1 Thank advas2014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Maria B, Front Office Manager at Wyndham Garden Berlin Mitte, responded to this review, 6 August 2014
Dear guest,

thank you for taking your time to rate your stay at the Wyndham Garden Berlin
Mitte.
I am glad, that the room upgrade gave pleasure to you.
Also that you have enjoyed our rich breakfast buffet, as well as the location and public transportation nearby.
I am looking forward to welcome you again.

Maria Baum
Front Office Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
18 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
Reviewed 31 July 2014 via mobile

The ambience of the place was nice, our room was big and you can get to any part of Berlin really easily.

The biggest letdown of the hotel is its staff. No bother to smile, no care to inform us at reception of what they offer, not even a care to ask "how our stay was".

They really need to work on customer service and switch on!! We are paying for a service and their jobs rely upon our visits.

Unfortunately I won't be visiting here again and it's solely due to the front reception staff.

I will, however, commend the mature aged man with grey hair at the breakfast greeting section. Atleast he was switched on and greeted us correctly, sat us down and treated us with fine hospitality

Stayed July 2014
Helpful?
Thank Kennyk84
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Maria B, Front Office Manager at Wyndham Garden Berlin Mitte, responded to this review, 2 August 2014
Dear Kenny,

thank you for rating your stay at the Wyndham Garden Berlin Mitte.
I am delighted you enjoyed your room, the location of the hotel as well as the public transportation nearby.
But I am sorry about your experiences at the front desk.
I want to assure you that this is not the standard behavior of our reception staff.
Please accept my best thanks for your feedback and your kind words to our F&B Manager, which I will refer to him.
I would appreciate to welcome you again.

Best regards
Maria Baum
Front Office Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Wyndham Garden Berlin Mitte

Property: Wyndham Garden Berlin Mitte
Address: Osloer Str. 116a, 13359 Berlin, Germany (Formerly Best Western Grand City Hotel Berlin Mitte)
Region: Germany > Berlin
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Wheelchair access
Hotel Style:
#124 Luxury Hotel in Berlin
#159 Romantic Hotel in Berlin
Price Range (Based on Average Rates): £
Hotel Class:4 star — Wyndham Garden Berlin Mitte 4*
Number of rooms: 172
Reservation Options:
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Also Known As:
Best Western Berlin
Berlin Best Western

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