I was booked to stay at this hotel from Tues 20th Aug - Sunday 25th Aug, but it was an unmitigated disaster from start to finish. I arrived at the hotel at 11.30 pm as I'd had a night flight and the first problem was, there is a back and front entrance, but this isn't explained in the hotel information, or if it is, not clearly as I certainly was unaware of this.
Spent around 20minutes trying to gain access (at the back entrance, which looks exactly like the front, I discovered afterwards), ringing and knocking at the door but nobody came, the whole building was in darkness. I enquired at a restaurant next door to the hotel and was informed that I was at the back of the hotel. I went around to the front and again, it was in darkness and locked I tried ringing and knocking at the door again and also 'phoned the hotel number a few times, but it went straight to voicemail and the message said that no-one was available.
Eventually after what seemed a life time but was probably about 30 minutes, by pure luck some guests came along that were staying at the hotel and let me in as they had a key. When I got in (the guests disappeared, presumably to their room) and I rang on the reception area bell but there was no-one there! Walked around the hotel but everywhere apart from the reception area was in total darkness and locked.
I finally had to admit defeat and leave - this was around 12.30 at night and I was alone in a strange city with nowhere to go. Finally after a lot of stress and expense ('phone calls and taxis) I got somewhere else to stay.
The company I booked with have pretty much ignored my phone calls and emails (I don't want to mention them as I'm now consulting a solicitor so I need to be discreet at this point, though feel I want to 'name and shame' so as to warn other people).
It ruined the start of my holiday as obviously the first night was a total disaster due to the hotel problem and also I spent the whole of the next day and a lot of the rest of my stay, trying to elicit a response from the company I had booked with. I also contacted my daughter in London as thought it would be easier for her (and cheaper) to contact the hotel company from London, as the hotel booking company are London based I believe, but she was also pretty much ignored and left hanging on the phone each time she tried to get through to someone.
When I did get through to the booking office they said that they hadn't been able to speak to anyone at Hotel Pension Michele as no-one spoke English, so I'm not sure how I would have made myself understood if I had of stayed there.
Other points are - the hotel doesn't appear to be a hotel at all, it is situated in a very large building that I think must be used for offices? From what I could see of it, it is just on one floor and it is up two very steep flights of stairs, (I could not see a lift anywhere), so I had to lug my suitcase up the stairs. It would not be suitable for anyone with a disability. Also, I thought that by law someone should be on the premises of a hotel at all times? What would happen if there was an emergency, ie, a guest needing a doctor, burst pipes, a fire or even just a more common place requirement - something a guest may need for example, in a hotel?
Also it, in my opinion, looks grim and dismal from the outside and didn't get any better when I finally managed to get into the hotel.
I most definitely would not recommend this 'hotel'.
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