We arrived around 1:00 a.m. only to discover no reception staff. Although there was a phone number listed to contact in the event of late arrival, I was unable to make use of it due to problems with my cell phone. There was no alternative way to contact them, so we spent the night in the lobby. Upon departure, there was again no staff, even though it was 9:00 a.m. We waited for a few minutes, then left our key with another guest who returned it (I hope) for us (we had to catch a train). The suite itself was phenomenal, but I would have traded it for a less upscale place if the service had been better.
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