My partner and I recently stayed at the Axel Hotel in Berlin. Our experience was hit and miss with the hotel. First off, one of the staff, I think his name was Patrick was rude. On the first eve I approached the desk and asked if it was possible to have extra pillows. I have a little breathing problem and use extra pillows to sleep more upright. This has never been a problem in any of the many hotels I've stayed at in my life. However, Patrick sucked his teeth and rolled his eyes saying that the hotel didn't have THAT many pillows. Not even one additional pillow was sent to my room.This poor service kind of set the bar low for the hotel. In fairness I did ask another person at the desk for a pillow later in the week. He wrote it down but was not rude when he told me he was unsure if they had extra. Seems silly all this over some pillows but it was just the way it was handled at first that was not so great. However, I will say the hotel was clean and well located. The lighting was a little dark but that's the style of the hotel. The Junior Suite was oddly shaped, which also takes a little to get used to but not horrible. The other staff were very pleasant. Chris was very helpful and kind and the bartender at the bar was also quite pleasant. I would recommend the hotel but take it at face value.
- Official Description (provided by the hotel):
- Located in Schöneberg, the heart of the gay scene in the city, Axel Hotel Berlin is fascinating for its cosmopolitan spirit and delicious, by the careful combination of design and comfort, and for excellent service. The charm and elegant mix of gold on black, overlay and textures make Axel Hotel Berlin a unique space in the German capital. With 87 design rooms, fully equipped to provide guests with maximum confort and a different stay. ... more less
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