We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“IT IS WHAT IT IS”
Review of Axel Hotel Berlin

Best prices for -
Check In dd/mm/yyyy Check Out dd/mm/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 10 more sites!
Axel Hotel Berlin
Ranked #202 of 634 Hotels in Berlin
New York City, New York
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
“IT IS WHAT IT IS”
Reviewed 1 September 2012

My partner and I recently stayed at the Axel Hotel in Berlin. Our experience was hit and miss with the hotel. First off, one of the staff, I think his name was Patrick was rude. On the first eve I approached the desk and asked if it was possible to have extra pillows. I have a little breathing problem and use extra pillows to sleep more upright. This has never been a problem in any of the many hotels I've stayed at in my life. However, Patrick sucked his teeth and rolled his eyes saying that the hotel didn't have THAT many pillows. Not even one additional pillow was sent to my room.This poor service kind of set the bar low for the hotel. In fairness I did ask another person at the desk for a pillow later in the week. He wrote it down but was not rude when he told me he was unsure if they had extra. Seems silly all this over some pillows but it was just the way it was handled at first that was not so great. However, I will say the hotel was clean and well located. The lighting was a little dark but that's the style of the hotel. The Junior Suite was oddly shaped, which also takes a little to get used to but not horrible. The other staff were very pleasant. Chris was very helpful and kind and the bartender at the bar was also quite pleasant. I would recommend the hotel but take it at face value.

  • Stayed August 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank M E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AxelhotelBerlin, Geschäftsführer at Axel Hotel Berlin, responded to this review, 3 September 2012
Dear M E, first of all i like to thank you to choose the Axel Hotel for your recent stay in Berlin and also to share your opinion with other guest on Tripadvisor. I m sorry for your experience in our Hotel. If you compare other reviews here on Tripadvisor you will see that we are always getting a positive feedback regarding the staff included Patrickl as well. I m sorry if you dont felt comfortable with our service. During your weekend it was really busy and we have so many request for extra pillows that after a while we dont have enough. This doesn`t happend so often because we have already 4 pillows in each room. But i note your comments about the rest of the staff. It would be nice if you give us another chance to convince you with our service. Best regards, Oliver Boehme, General Manager, Axel Hotel Berlin
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Write a Review

1,610 reviews from our community

Traveller rating
    542
    572
    295
    119
    82
See reviews for
17
672
391
164
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (239)
Date | Rating
  • Czech first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Hebrew first
  • Italian first
  • Norwegian first
  • Polish first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
Amsterdam
Level Contributor
104 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
Reviewed 31 August 2012

We have just finished 8days at Axel Hotel Berlin and it was a good experience.
The staff are friendly and helpful and the rooms are clean and very chic.
The sun lounge area on the roof is great when the sun shines as it is a sun trap and the jacuzzi-sauna-gym on the 6e floor is also a fun way to meet guests.
Breakfast was very good (we paid the €10 each and it set us up until dinner time).
The hotel is a small walk to the bars and restaurants, so ideally situated.
The wifi was a bit on-off at times depending how many people were online, but most of the time it was ok.
Well worth a visit!

Room Tip: If you stay longer than a few days, maybe a superior room is better as they are bigger. We did this...
See more room tips
  • Stayed August 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank AmsterdamNeil
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AxelhotelBerlin, Geschäftsführer at Axel Hotel Berlin, responded to this review, 3 September 2012
Dear neilteddy, thank you so much for your nice review here on Tripadvisor. It is so imoportant for us to get a feedback from our guest, that we also have the chance to improve our service. It is good to hear that you enjoy your days in Berlin with us and it would be great to welcoming you again in the near future. Best regards, Oliver Boehme, General Manager, Axel Hotel Berlin
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
10 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 30 August 2012

It is not a busy hotel, rooms small although we had a balcony but it was the smallest balcony I ever had seen. There was no people staying there or at least it felt like that and the bar closed at 11PM. I would recommend it but only if you can get a good deal because it is very expensive and not good value for the money that you pay.

  • Stayed August 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank MeMarcuss
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AxelhotelBerlin, Geschäftsführer at Axel Hotel Berlin, responded to this review, 3 September 2012
Dear MeMarcuss, first of all i like to thank you to choose the Axel Hotel during your recent stay in Berlin. It is always important for us to get a feedback. I know what you mean that you feel a bit alone, which is strange because our occupancy in the last month was 98% that means that more less every day we are sold out. I guess we are a City Hotel and most of the people are the whole day outside to discover the city. I mean at least at the breakfast you have to realized that there are everyday between 60-80 Pax in our restaurant and the GYM is also always full with people. Anyway, it would be nice if you like to give us another chance in the future to make the Axel experience. Best regards, Oliver Boehme, General Manager, Axel Hotel Berlin
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Truro, England, United Kingdom
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 24 August 2012

Stayed here for a week - very good location (on the edge of the Shoeneburg gay village, with the KaDeWe and Wittenbergplatz U-Bahn just a block away). Staff all extremely helpful (and all spoke good English!) - especial mentions to Silvio and Mike who were superb! Friendly atmosphere and clean - my only complaint (as such) is that with the minimalist style of the rooms there is not that much space for clothes, shoes, etc. Despite that, would happily stay there again.

  • Stayed August 2012, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Danielle M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AxelhotelBerlin, Geschäftsführer at Axel Hotel Berlin, responded to this review, 28 August 2012
Dear Danielle M, thank you so much for your review here on Tripadvisor. It is always important to get a feedback from our guest. I really like to thank you for your comment about the staff and will transfer your feedback as well. We are all looking forward to welcoming you in the near future.Best regards, Oliver Boehme, General Manager, Axel Hotel Berlin
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Warsaw, Poland
Level Contributor
14 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed 23 August 2012

We stayed at Axel Berlin for 4 nights, during pour first visit in Berlin. Very friendly staff, great location (5-min walking from U2-Wittenbergplatz station; in the middle of the popular gay district of Schöneberg). We originally booked a Superior room, but as hotel was full, we got a free of charge upgrade to Junior Suite room #116. The room was spacious, had a big, comfortable bed and a working area with a desk. In the Bathroom (divided from the bedroom by a red glass) there were both a bathtub with jacuzzi and a shower. The only downside of the room, was that the WiFi network was very weak, and worked basically only next to the entrance door. Many people complemented breakfast service at Axel Berlin, but we found it as average.

Room Tip: Consider an upgrade to Junior Suite, ideally rooms number x01, as they are close to the elevators
See more room tips
  • Stayed August 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank wbarto
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AxelhotelBerlin, Geschäftsführer at Axel Hotel Berlin, responded to this review, 30 August 2012
Dear wbarto, thank you so much for your nice comment here on Tripadvisor, we always happy to get a positiv feedback from our guest. We are all looking forward to welcoming you again in the near future. Best regards, Oliver Boehme, General Manager, Axel Hotel Berlin
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Padua, Italy
2 reviews
Reviewed 23 August 2012

I absolutely recommend this hotel to everyone coming to visit Berlin ( not only gay people ). Comfortable and stylish room, professional staff ( everyone of them knows the right way to treat guests ) closest to everything you need for your stay in Berlin
So..why choose another hotel if you know Axel exists?

  • Stayed August 2012, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank MARCOBEN71
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AxelhotelBerlin, Geschäftsführer at Axel Hotel Berlin, responded to this review, 24 August 2012
Dear MARCOBEN71, i really like to thank you for your great review here on Tripadvisor. It is always important to get a feedback from our guest but specially this kind of comments can show us that we are doing a good job, thanks again. Best regards and we hope to see you soon, Best regards, Oliver Boehme, General Manager, Axel Hotel Berlin
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Fort Lauderdale, Florida, United States
Level Contributor
20 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed 23 August 2012

The Axel has an excellent location and the concept is excellent. We visited the Axel in Barcelona and we were impressed. The rooms in the Axel Berlin are small and there is nowhere to put anything. Minimalist / contemporary design is fine but when you're traveling you need drawers, hooks, shelves or anything to put clothes away. They have beautiful facilities but the staff did not seem eager to serve. The bar was closed on a Saturday night at 10:00 pm. The staff at the front desk were friendly and helpful. Nice breakfast. My frustration was that the potential was great - they just miss the mark.

Room Tip: You should upgrade to a Junior suite.
See more room tips
  • Stayed August 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Peter C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AxelhotelBerlin, Geschäftsführer at Axel Hotel Berlin, responded to this review, 24 August 2012
Dear Peter C, first of all i like to thank you for to choose the Axel Berlin after you met already our Flagship in Barcelona. To point it out, all Hotel belongs to the same chain but in the same time we are all different in terms of architecture and Design, it will be also due to the culture different to compare, but anyway. I m sorry that you couldnt find a good service in our Hotel. To offer a professional and individual guest service to our guest is our maingoal, and like you can read in plenty other comments here they are for 95% only positive regarding the staff. Sorry again that we didn`t met your expectation. I hope that you will give us another time the chance to convince you with our service. Best regards from Berlin, Oliver Boehme, General Manager, Axel Hotel Berlin
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hotels you might also like...
Travellers also viewed these Berlin hotels
Two Hotel Berlin
#260 of 634 in Berlin
4.0 of 5 bubbles 43 reviews
Schoneberg
Mercure Berlin Wittenbergplatz
Schoneberg
Hotel Riu Plaza Berlin
Hotel Riu Plaza Berlin
#87 of 634 in Berlin
4.0 of 5 bubbles 571 reviews
Show Prices
Show Prices
Show Prices
Schoneberg
Tom's Hotel
Tom's Hotel
#375 of 634 in Berlin
3.5 of 5 bubbles 124 reviews
Schoneberg
Ibis Berlin Kurfurstendamm
Charlottenburg
Scandic Berlin Kurfuerstendamm
Show Prices
Show Prices
Show Prices

Been to Axel Hotel Berlin? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Axel Hotel Berlin

Property: Axel Hotel Berlin
Address: Lietzenburger Str. 13-15, 10789 Berlin, Germany
Phone Number:
Region: Germany > Berlin > Schoneberg
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
Ranked #202 of 634 Hotels in Berlin
Price Range (Based on Average Rates): £
Hotel Class:4 star — Axel Hotel Berlin 4*
Number of rooms: 85
Official Description (provided by the hotel):
Located in Schöneberg, the heart of the gay scene in the city, Axel Hotel Berlin is fascinating for its cosmopolitan spirit and delicious, by the careful combination of design and comfort, and for excellent service. The charm and elegant mix of gold on black, overlay and textures make Axel Hotel Berlin a unique space in the German capital. With 87 design rooms, fully equipped to provide guests with maximum confort and a different stay. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Expedia, Agoda, Odigeo, Priceline, Hotels.com, TripOnline SA, Traveltool, S.L.U., Evoline ltd, Hotel.de, Cancelon and HotelQuickly so you can book your Axel Hotel Berlin reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing