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“Excellent hotel, good transport links”

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andel's by Vienna House Berlin
Ranked #60 of 634 Hotels in Berlin
Certificate of Excellence
Level Contributor
27 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
“Excellent hotel, good transport links”
Reviewed 18 April 2014 via mobile

Stayed 3 nights in late March. Hotel is as described by other travellers. Lovely modern rooms, very helpful staff and good links to both Tegel and the city itself.

Breakfast was excellent and basic Wi-Fi was good, if somewhat unreliable when away from reception. Would thoroughly recommend a trip to the SkyBar and Cafe.

Only slight criticism was room temperature - it was difficult to get the room cool enough through air con and we were unable to open the window fully enough to remedy this. Otherwise would have awarded 5 stars.

Stayed March 2014, travelled as a couple
Thank Gmac8726
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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English first
Level Contributor
78 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
Reviewed 13 April 2014

We checked in for the weekend. The hotel was right on the tram line that took us into Alexander Platz, and 8 mins by taxi to the East Berlin Train Station. The hotel itself was very nice, great beds, heated floors in the bath, and a nice little mini bar with complimentary coffee. I Stayed with my Kids, (3 people) great room, very large! The staff was great very helpful in settin up tours and answering questions. The breakfast buffet had somthing for everyone and there was planty of it! The WIFi was iffey and didnt seem to always work, but that is the only negative I can say about the place. We would return for sure!

  • Stayed April 2014, travelled with family
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Thank Stacey V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
andels106, Manager at andel's by Vienna House Berlin, responded to this review, 16 April 2014
Google Translation
Sehr geehrte Stacey,

auf diesem Weg möchten wir uns herzlich bei Ihnen bedanken, dass wir Sie in den vergangenen Tagen als Gast im andel’s Hotel Berlin begrüßen durften.

Es freut uns, dass Sie sich die Zeit genommen haben, uns Ihre Eindrücke zu übermitteln. Wir wissen die Rückmeldungen unserer Gäste sehr zu schätzen. Nur im Dialog mit Ihnen können wir unsere Leistung überprüfen und unseren Service permanent erweitern.

Besonders freuen wir uns über Ihr großes Lob bezüglich unserer Lage, der Ausstattung, des Services und natürlich unseres Personals, welches wir direkt an unsere Abteilungen weitergeleitet haben. Das andel’s Hotel Berlin ist eines der führenden Konferenz- und Eventhotels der Hauptstadt und damit kein typisches Familienhotel. Umso mehr freuen wir uns, dass Sie uns bestätigen, dass Sie und Ihre Kinder einen sehr angenehmen Aufenthalt hatten und sich trotz der Größe unseres Hauses so wohl gefühlt haben.

Unser Ziel ist es, sowohl unsere Business als auch Freizeitreisende mit unserem hohen Standard an Qualität und Service zu verwöhnen. Wir danken Ihnen daher nochmals für Ihre motivierenden Worte und freuen uns, Sie hoffentlich bald wieder im andel’s Hotel Berlin begrüßen zu dürfen.

Mit freundlichen Grüßen
Ralph Alsdorf
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 5 April 2014 via mobile

Comfortable, excellent location (easy ride to city Center via tram and great connection to airport on S9), friendly staff and a nice spa! It was also very nice to be welcomed with a visitors pass to be label to use all public transport in Berlin. Just one minor glitch was that the wifi in the room didn't work well but everywhere else in the hotel was good.

Stayed March 2014, travelled with friends
1 Thank Gabriela G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Aberdeen, United Kingdom
Level Contributor
14 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 31 March 2014

This is a great hotel. In terms of location it may not be in the centre of Berlin, but the tram to Alexanderplatz is *literally* outside the hotel, and Landsberger Allee S-Bahn station is right there too, which is on the S41/42 Ring line. You're not going to have any problems getting to wherever you want to go, basically. Across the road you've got a bakery and a couple of shops, and round the corner from that is a nice wee Italian restaurant. There's even a Burger King diagonally across from the hotel...

The hotel itself is very swanky. The reception area is massive with helpful staff. When I got to my room, I was pretty chuffed with it. Nice big bed, a comfy chair with a bean bag to put my feet on, and the poshest toilet I think I've ever been in. There's even a speaker in there so you can hear the TV while you're brushing your teeth in the morning (assuming Sie sprechen Deutsche). The room felt like a real treat, especially for the price I paid for it. I also liked that if I didn't want my towels to be washed, I could just hang a sign on my door saying to leave them - nobody really needs fresh towels every day.

The nearest thing to quibbles I would have are the free internet isn't particularly fast, but you can upgrade to a faster network if need be - for a price, obviously! Also, I kept getting static shocks when pressing the lift button, but that was because of the trainers I was wearing really - all it means is the carpets are nice and thick. And I found it a bit daft that every day I would come back to find another apple on my bedside table - joining the ones I'd left uneaten. There were five apples by the end... But none of those things come even close to warranting downgrading the hotel - I just mention them for the sake of it really.

I wouldn't hesitate in recommending this place to a friend.

  • Stayed March 2014, travelled solo
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4 Thank Doug D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ely, United Kingdom
Level Contributor
10 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 28 March 2014

I came to Andels for the second time (having been there in 2009) because I found it hassle-free and polite. I enjoy the location on the East side of Berlin. A good way to explore this is by running, lots of nice simple routes and plenty of parks. Getting in and out of the rest of town is easy and cheap.
The room was really comfortable, once we had worked out how to turn down the thermostat. The breakfast was fab, as are most German hotel breakfasts. I travelled with my son and we both enjoyed the Spa very much, lovely wood-lined sauna. He would have preferred more free weights in the fitness room. Perhaps that would be possible? It was also not always possible to use the jacuzzi as at least one couple decided to make love in it. Embarrassing and I wish I had been German enough just to tell them off!
Staff were always friendly and helpful and put up with my rusty German, even though there is nothing wrong with their English.
One complaint: if you advertise free wifi then do not display a range of paid-for options on a screen which appears tiny on a mobile or IPad. I managed, once, to choose the E14 per day option, quite without realising it. I made a bit of a fuss about this, as I felt it to be unfair. I understand that Andels is a conference hotel and you probably want to make sure the business people make a fair contribution but to me, this felt like a trap.
Cocktails a reasonably fair price, coffees expensive as in all hotels but never mind. My son (a cocktail waiter) was not impressed that staff did not strain his ice-based cocktail, so it ended up too dilute. This was on a busy night. It's a small thing.
If I come back to Berlin, I will come back to Andels, no doubt about it. But please sort out the Wifi.

Room Tip: They are all good.
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  • Stayed March 2014, travelled with family
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2 Thank Amanda E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Chipping Campden, United Kingdom
Level Contributor
35 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
Reviewed 24 March 2014 via mobile

15 minutes by tram from the city but great rooms, service and food. The train from the airport and tram to the city stop outside, so easy to get to and from, this hotel offers amazing value and first class service and accommodation, only one complaint, the tea and coffee in the rooms was never replenished, very odd as everything else was brilliant, definite recommendation.

Stayed March 2014, travelled with friends
1 Thank cyclingwolfy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bucharest, Romania
Level Contributor
187 reviews
116 hotel reviews
common_n_hotel_reviews_1bd8 81 helpful votes
Reviewed 14 March 2014

This is a very nice & modern 4 star hotel in East Berlin. The S Bahn station is just 2 min away. Breakfast is very good. The Spa center is also very nice, the sauna was HOT just like it should be.
The price/quality ratio is very high. Will most probably stay there again if needed.

  • Stayed March 2014, travelled on business
    • Value
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Thank Catalin M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about andel's by Vienna House Berlin

Property: andel's by Vienna House Berlin
Address: Landsberger Allee 106, 10369 Berlin, Germany
Region: Germany > Berlin > Prenzlauer Berg
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Wheelchair access Airport Transportation
Hotel Style:
#25 Spa Hotel in Berlin
#41 Romantic Hotel in Berlin
#49 Luxury Hotel in Berlin
#55 Family Hotel in Berlin
#61 Business Hotel in Berlin
Price Range (Based on Average Rates): £
Hotel Class:4.5 star — andel's by Vienna House Berlin 4.5*
Number of rooms: 557
Official Description (provided by the hotel):
The 4-star superior design hotel, with 557 rooms and suites and a 3,800 m² flexibly designable conference centre, is among the most attractive hotels in the German capital. One of the highlights is the "sky.Bar" on the 14th floor with great panoramic views over the rooftops of Berlin. The heart of the house: the a-la-carte restaurant a.Choice. Guests also have a 550 m² wellness area at their disposal. ... more   less 
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Also Known As:
Berlin Andels Hotel

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